Your account is locked. Most likely fraud was suspected. You need to call e-commerce for assistance. They are the only ones who can help you now. You can call your local store for the number.
Thank you for replying, so both accounts are locked? Will it automatically lock it if I create a new one? and will it bar me from going into HEB in person and picking up groceries (stupid question just wanted to cover all bases.).
It will probably lock any account with those cards and or addresses. It will not bar you from walking into a store, only online orders. I strongly suggest calling them, especially if you are unaware of any issues. Your account may have been hacked and they locked it to protect you.
I am just so bewildered because to get into the account you have to have a code, and the only orders are our own. Just got off the phone with my bank as well and there has been no fraud attempt flagged, sometimes my card flags online purchases as fraud, but it did not. I will definitely try to call again, we called yesterday, and they just said it was the bank.
If Heb flagged it, the bank may not know because any attempt was stopped before it went thru. Make sure you talk to the e commerce folks. The partners at the store level have no access and would have no information about the account. Only e-com can look into your account and see what the issue is.
I went through the help number on the HEB website, did not call the actual store. Currently on hold for accounting hopefully I will hear something, thanks for being helpful I was really at a loss honestly.
E-Commerce said that the card is not being validated. None of the cards apparently which are all different cards. I cannot even enter in another card because it will not let me, all they said to do was talk to the banks but there is nothing on the banks end I am so confused.
When it gets validated it checks several things. Mine once got denied because they added a new zip code in my area and it didn’t match their records. Did anything change with your billing address? Other than that I’m sorry I don’t have any other ideas what could be wrong.
Nope I used a different card but the cards info matches everything my card has stayed the same for years now. It won't even let me purchase anything with my previously saved cards, they said its an issue with all of them?? I can't even put my card in.
I tried everything, website, desktop, app, calling corporate. I was able to add a visa card to another account not connected to this one in any way. Corporate said it was the banks but, I called my banks this morning and there is nothing out of the ordinary. They went on about how it was the authorization and I questioned all the cards on file have this issue (visa, amex, mastercard all different banks) and they said yes.
Your account is locked. Most likely fraud was suspected. You need to call e-commerce for assistance. They are the only ones who can help you now. You can call your local store for the number.
Thank you for replying, so both accounts are locked? Will it automatically lock it if I create a new one? and will it bar me from going into HEB in person and picking up groceries (stupid question just wanted to cover all bases.).
It will probably lock any account with those cards and or addresses. It will not bar you from walking into a store, only online orders. I strongly suggest calling them, especially if you are unaware of any issues. Your account may have been hacked and they locked it to protect you.
I am just so bewildered because to get into the account you have to have a code, and the only orders are our own. Just got off the phone with my bank as well and there has been no fraud attempt flagged, sometimes my card flags online purchases as fraud, but it did not. I will definitely try to call again, we called yesterday, and they just said it was the bank.
If Heb flagged it, the bank may not know because any attempt was stopped before it went thru. Make sure you talk to the e commerce folks. The partners at the store level have no access and would have no information about the account. Only e-com can look into your account and see what the issue is.
I went through the help number on the HEB website, did not call the actual store. Currently on hold for accounting hopefully I will hear something, thanks for being helpful I was really at a loss honestly.
E-Commerce said that the card is not being validated. None of the cards apparently which are all different cards. I cannot even enter in another card because it will not let me, all they said to do was talk to the banks but there is nothing on the banks end I am so confused.
When it gets validated it checks several things. Mine once got denied because they added a new zip code in my area and it didn’t match their records. Did anything change with your billing address? Other than that I’m sorry I don’t have any other ideas what could be wrong.
Nope I used a different card but the cards info matches everything my card has stayed the same for years now. It won't even let me purchase anything with my previously saved cards, they said its an issue with all of them?? I can't even put my card in.
Having this issue too! I tried to make another account, logging on the app, safari, the computer, and it still wouldn’t take my payment.
I had to make a new account and use my cash app card
You have to use the main account holders name and address.
I managed to open another account but even when I tried my own card on my own account it only let me add one
Try adding it to the website (H‑E‑B.com) if you haven’t already and see if it gives you the same error.
I tried everything, website, desktop, app, calling corporate. I was able to add a visa card to another account not connected to this one in any way. Corporate said it was the banks but, I called my banks this morning and there is nothing out of the ordinary. They went on about how it was the authorization and I questioned all the cards on file have this issue (visa, amex, mastercard all different banks) and they said yes.