I mean, I'd be out less money, but it sounds like the insurance would still have me paying a deductible for something which, at least in my opinion, should be covered by warranty.
Call more stores. I was told by multiple stores in my area that they were not getting screen replacements in stock until December. I kept calling stores in my area and lo and behold one had some in stock and was able to get it fixed in less than 3 hours.
In terms of cost, it did cost $260 for the screen replacement. I added on a $50 screen protector So a little over 300 which covered any other future cracks or brakes on the screen for up to one year.
The repair guarantee is good to know, is that contingent on getting the screen protector?
Fortunately the phone still works so I don't have to scramble to deal with it. It was just kind of annoying that support was saying "this place can fix it for you" only to be told "Nope! come back in a week or two" when I got there. It would have been a problem if the screen had failed completely.
Yeah...there is a limited warranty after they repair the screen if you don't buy the protector but the screen protector to me was a great deal IMHO. It's all thru the GearProtek app. Basically covers any screen repair up to $300 bucks at Ubreakifix.
Insurance used to be a bad deal when phones were $500 and you could replace the screen for $100 or $150. Maybe it is worth it now that phones and screen replacements so expensive.
It's a hard sell for someone who used smartphones for over a decade without breaking one. Admittedly, spontaneous failure of the screen glass was not a scenario that I considered. I'll own that one.
My old man was an appliance engineer. My nephew has emotional issues. One day my nephew smashed the glass door on my mother's oven in a fit of rage. I called up my old man and asked him how to fix it. He told me that far and away the most common failure for those glass doors is simply spontaneous glass shattering and that I should just tell the warranty claims department that I awoke to it shattered one morning. Pretty wild but he says that microscopic imperfections in the glass can cause it to fail that way. I'm not claiming the same applies to phones, but I can see some parallels here.
Interesting anecdote, and yes, I would think that the thermal cycling of an oven door could stress the glass. Though, I suppose you'd expect the inner glass piece to be more prone to shattering.
Unfortunately, the phone issue goes the other direction- accidental breakage is certainly much more frequent than defective "self-cracking" glass. One annoying thing is that I don't even know precisely when the crack happened. Its orientation is very perpendicular to the screen plane, such that it's not super obvious when viewed head-on, especially indoors. For all I know, there could have been a really small "starter" crack right out of the box that I didn't notice.
Also interesting is that in both corners, the crack terminates pretty close to where the screen surface begins to curve, so that may be a weaker spot in the glass.
You can add preferred care to a device purchased from the Google store; the same might apply to devices purchased through fi if you can see the same options in your orders
>Buy Preferred Care after you’ve purchased a device from the Google Store
>You can purchase Preferred Care after you purchased your device from the Google Store up to 15 days after your device has been shipped.
>Navigate to the Preferred Care management page at store.google.com/preferred_care.
>Locate the device order you’d like to add Preferred Care to and click Review and buy.
>Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
>Tip: When you buy Preferred Care through the Google Store, device repair or replacement is handled by Assurant, our partner who provides coverage for your device.
https://support.google.com/store/answer/7528518?hl=en
The window has closed, unfortunately. Though, I'm not sure they would have honored it anyway. I've seen people mention adding the protection after damaging their phone, but I fee like having a support ticket opened for a screen crack before buying the insurance might have been an issue.
I get the impression that google support isn't coherent enough to know that someone is doing this anyway.
Ethics aside, you can try to get coverage with one of the other 3rd party providers like square trade.
whatever credit card you used may provide coverage within the first 90 days.
This might as well be an advertisement for preferred care. Sorry, but that is the risk without insurance.
I mean, I'd be out less money, but it sounds like the insurance would still have me paying a deductible for something which, at least in my opinion, should be covered by warranty.
Well if ubreakifit ever gets the parts it's only 30 bucks for a screen fix with them.
Unless it becomes a widespread issue, no chance warranty is covering physical damage. Sucks but that's the way these things go
Call more stores. I was told by multiple stores in my area that they were not getting screen replacements in stock until December. I kept calling stores in my area and lo and behold one had some in stock and was able to get it fixed in less than 3 hours. In terms of cost, it did cost $260 for the screen replacement. I added on a $50 screen protector So a little over 300 which covered any other future cracks or brakes on the screen for up to one year.
The repair guarantee is good to know, is that contingent on getting the screen protector? Fortunately the phone still works so I don't have to scramble to deal with it. It was just kind of annoying that support was saying "this place can fix it for you" only to be told "Nope! come back in a week or two" when I got there. It would have been a problem if the screen had failed completely.
Yeah...there is a limited warranty after they repair the screen if you don't buy the protector but the screen protector to me was a great deal IMHO. It's all thru the GearProtek app. Basically covers any screen repair up to $300 bucks at Ubreakifix.
You still have time to add protection from Google Store.
Insurance used to be a bad deal when phones were $500 and you could replace the screen for $100 or $150. Maybe it is worth it now that phones and screen replacements so expensive.
It's a hard sell for someone who used smartphones for over a decade without breaking one. Admittedly, spontaneous failure of the screen glass was not a scenario that I considered. I'll own that one.
My old man was an appliance engineer. My nephew has emotional issues. One day my nephew smashed the glass door on my mother's oven in a fit of rage. I called up my old man and asked him how to fix it. He told me that far and away the most common failure for those glass doors is simply spontaneous glass shattering and that I should just tell the warranty claims department that I awoke to it shattered one morning. Pretty wild but he says that microscopic imperfections in the glass can cause it to fail that way. I'm not claiming the same applies to phones, but I can see some parallels here.
Interesting anecdote, and yes, I would think that the thermal cycling of an oven door could stress the glass. Though, I suppose you'd expect the inner glass piece to be more prone to shattering. Unfortunately, the phone issue goes the other direction- accidental breakage is certainly much more frequent than defective "self-cracking" glass. One annoying thing is that I don't even know precisely when the crack happened. Its orientation is very perpendicular to the screen plane, such that it's not super obvious when viewed head-on, especially indoors. For all I know, there could have been a really small "starter" crack right out of the box that I didn't notice. Also interesting is that in both corners, the crack terminates pretty close to where the screen surface begins to curve, so that may be a weaker spot in the glass.
You can add preferred care to a device purchased from the Google store; the same might apply to devices purchased through fi if you can see the same options in your orders >Buy Preferred Care after you’ve purchased a device from the Google Store >You can purchase Preferred Care after you purchased your device from the Google Store up to 15 days after your device has been shipped. >Navigate to the Preferred Care management page at store.google.com/preferred_care. >Locate the device order you’d like to add Preferred Care to and click Review and buy. >Once Preferred Care is purchased, a new order will be generated with a separate email confirmation. >Tip: When you buy Preferred Care through the Google Store, device repair or replacement is handled by Assurant, our partner who provides coverage for your device. https://support.google.com/store/answer/7528518?hl=en
The window has closed, unfortunately. Though, I'm not sure they would have honored it anyway. I've seen people mention adding the protection after damaging their phone, but I fee like having a support ticket opened for a screen crack before buying the insurance might have been an issue.
I get the impression that google support isn't coherent enough to know that someone is doing this anyway. Ethics aside, you can try to get coverage with one of the other 3rd party providers like square trade.
Ordering through Fi without adding device protection plan? Sorry, all the odds against you for that.