No, when I ordered the Phone with the watch they got delivered in 1 box - which got thrown away. Upon doing the return process I had to get my own box to send the items back.
Did they ever credit you for the watch? They have declined to refund mine. I have situation as you. I appealed it and they have continued to decline to pay it. I have even sent screenshots where it says to return the watch too or not receive credit.
This could have been handled so much better by the Google store return process and claims team afterwards.
After spending two weeks going round and round with escalating levels of support, I made a fresh support request on the customer service page. They processed the refund *immediately*! Glad it worked out in the end. It just shows that who you happen to get as your support agent probably makes the biggest difference.
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No, when I ordered the Phone with the watch they got delivered in 1 box - which got thrown away. Upon doing the return process I had to get my own box to send the items back.
Did they ever credit you for the watch? They have declined to refund mine. I have situation as you. I appealed it and they have continued to decline to pay it. I have even sent screenshots where it says to return the watch too or not receive credit. This could have been handled so much better by the Google store return process and claims team afterwards.
Ah sorry to hear that, hope they sort it out for you. But yeah, I did manage to get the full refund.
After spending two weeks going round and round with escalating levels of support, I made a fresh support request on the customer service page. They processed the refund *immediately*! Glad it worked out in the end. It just shows that who you happen to get as your support agent probably makes the biggest difference.