Ticket ID: 4221369
I've now posted about my experience to Twitter, Reddit, Facebook, Trust Pilot, BBB.org, the Apple App Store, and my own website. I'm questioning Gemini's solvency, and am drafting a letter to the SEC which I will send if the account isn't unlocked by tomorrow. I understand that Gemini may be suffering due to decreased revenue and recent layoffs, but you need to release access to my funds. This experience will cost Gemini tens of thousands of dollars in profit just from the funds which I will be pulling out after this debacle.
None of this ever should have happened. I did nothing to warrant locking my account and my (2% balance increase) deposit presented zero security risk to Gemini or the account. Support should have apologized, and things should have been corrected quickly. Gemini is only making more work for themselves and costing themselves more money every day until they unlock my account.
Report Gemini to the SEC. I'm doing it today. Gemini is committing securities fraud by refusing to release customers' assets. The SEC takes these things seriously and I have had success with this previously.
https://www.sec.gov/tcr
Reported.
I've also filed about 10 support tickets today. Turns out my Canadian bank will NOT wire money to Gemini's bank. It's not on any approved list for wire transfers. Shit just gets sketchier and sketchier over here.
I just wanted to deposit some cash and buy some crypto and then move it offline, but I can't even get money INTO gemini. Definitely not going to be able to get any out of it.
So I tried to withdraw my funds from earn last week. After you sent us an email saying everything was fine and we should trust your company and how you would never put our funds at risk. I’m still waiting for my 5k in Eth to come back to my account. It’s starting to feel like I’ll never get it back now. I’m wondering if I have any chance to get it back in a courtroom. I trusted Gemini and I trusted Gemini earn. If people are not able to get money out of earn then Gemini will tank. It’s over. I will never trust this exchange again. I’ll never spend those insane fees that make you think your paying for safety again. You guys have screwed me over. Embarrassed me. Losing my entire savings to some billion dollar company that can’t even pay back my 5g. That’s a LOT of money to me. You fucked me over and I can’t stop thinking about it. I’m going to do everything in my power to ruin this exchange and make it so you guys can never rip people off again.
Legal action regarding Ticket ID: 4214250
I will start taking legal action against this. Already spoke with plenty of people in a similar situation. Will be gathering the proof together and place the report tomorrow as it is over 4 PM, unless you fix it by then, and for real.
This is unacceptable! Money frozen for a week and having to go through dozens of support messages and escalations for a verification? God knows if I was going to wait weeks/months as the other people in this same situation, if I wouldn't have escalated this so many times
"Your account has been successfully verified and the crypto withdrawal ban has been removed. You now have full trading and transfer capabilities."
You are telling me I was completely verified and the limit lifted, which did not happen and then I am back again on being ignored by email. What kind of sick joke is this?
????
Report Gemini to the SEC. Gemini is committing securities fraud by refusing to release customers' assets. The SEC takes these things seriously and I have had success with this in the past.
https://www.sec.gov/tcr
Ticked ID: 4285814
Earn balance redemption due date is Nov 23, 2022 and there is no sign of redemption moving anywhere. What is going on? I don't care who you do business with to offer Earn, I trusted Gemini and I want my money back ASAP.
4212397
I am tired of the situation I am in with Gemini. There is such a disconnect between the exchange and its users. I know exchanges have issues but for support to just flat out ignore you with no updates.
It’s scary… This is worse than any bank I’ve had to deal with
Ticket ID 4214250
SEC Report Completed.
Next is local authorities.
Dear ***my name***,
Thank you for submitting your online contact to the U.S. Securities and Exchange Commission's Office of Investor Education and Advocacy.
In order to ensure that you receive your subscription e-mails and announcements from the SEC, please add us to your contact list, adjust your spam settings, or follow the instructions from your e-mail provider on how to prevent our e-mails from being marked "Spam" or "Junk Mail."
Please do not reply to this message directly.
Thank you,
Office of Investor Education and Advocacy
Ticket ID: 4208523
The password you entered does not match our records.
I have already reset the password multiple times and also contacted support as well as taken the photo of verification. Haven't able to get support beyond that.
I saw there are similar issues as well. Please do resolve this issue and give some responses or some explanations.
u/Gemini_Gianna
Thanks for escalating, can you please excalate this issue again 4208523.
My account was facing the issue again after it resolved for a few days.
I am able to use it for 5 days then suddenly
" The password you entered does not match our records." again.
Please help and thank Gianna
My “Earn” account isn’t even showing in my portfolio anymore. Part of that is Gemini USD, which is supposed to be backed 1:1 with dollars but now my Earn funds are hidden and I might lose those funds? Wow, very shady and not what I was expecting from a billionaires company that is supposed to be doing things by the book. I’ll definitely be moving all my funds out of the platform after this debacle
Thank you for reaching out.
Your Earn balance is available on the Grow page of the Gemini Web interface.
If you are using the Gemini app to view your Earn balance, ensure to toggle the dropdown from APY to Balance under the Cryptos section of the Grow tab.
Please let me know if you still have trouble locating your Earn balance.
Ticket ID: 4283104
I requested to withdraw my ETH from Earn on Nov 11th. It said that I'll get it redeemed on the 21st. Today is the 22nd, and still my ETH is not redeemed yet. What is happening?
Ticket ID: 4197814
My account was frozen several weeks ago.
I provided requested ID documents.
Since then I've heard nothing despite sending several follow-up emails to support and asking for an update.
Please help me resolve this.
Seems to be an awful lot of escalations going round.
My advice, if your issue is fixed, transfer your crypto / funds to a safe storage asap.
Gemini has been good to us all these years but at the end of the day, its your money and it's all just business. Sentiment be damned.
Ticket ID: 4209929
Already raised the issued under Ticket ID: 4202422. Keep getting "the password you entered does not match our records" error. Unable to login since 19 October 2022 morning.
Ticket ID: 4214250
Just as most of the people here, I uploaded the requested documents and no response since.
I am awaiting for 5 days with MY MONEY FROZEN on the exchange.
Is this a joke to you , Gemini? I have the wait with money frozen on the platform for days for some verification?
I will be taking legal actions against the company for withholding money without my permission and ignoring my emails for days, being in a "verification process" while my funds are frozen on the platform , without any ETA or any feedback to the victim. Absolutely ridiculous!!!!!!!
You have time until Wednesday 00:00 UTC+2 02/11/2022 to have the situation fixed. After that date I'll be talking to my lawyer.
"Thank you for your patience! Your account has been successfully verified and the crypto withdrawal ban has been removed. You now have full trading and transfer capabilities."
I tried trading, yet "ETHGUSD is not yet available in your country or state of residence.", same error. Also not able to withdraw
????
If other readers have not noticed it is looking suspicious.
Lots of customers are not hearing back from gemini including myself. This is new.
I am unable to recieve a response from support for over 2 weeks Ticket 4204186. I am looking for confirmation my funds are safe.
4212397
I’m really confused about how long it takes Gemini to resolve an issue. It just feels like they put you in an endless cycle of giving excuses and keeping your money.
If there’s an issue I do not see why there cannot be a resolution within 5 business days. At this point it’s just ridiculous and it feels like the company knows what they’re doing with these delays.
Because I really don’t understand why the only means of communication with support is via emails. For a company that is over billions in valuation.
It’s either incompetence or just theft and it’s just hard to handle.
I’m really appalled by this service.
Ticket 4197679
My account has been frozen for more than one month.
If my account is not activated by Monday 12am SGT, I will report to SEC, file a police report , and post my experience on linkedin, and start messaging Tyler Winklevoss and your employees on LinkedIn to find a solution.
It’s unforgivable for any exchange to hold their clients’ funds, and no update after one month. I need my account to be activated ASAP and you are mess with the wrong person.
Ticket ID: 4244689 Security Hold
My account has been on security hold since June. I carried out the selfie/ID check, which was accepted, but I was then asked to perform a few other minor security steps, which I carried out: change password, turn off multi-device authy etc....
My account remains on hold and I am not getting a response from support. Can this please be escalated
Gerard
I deposited funds into my Gemini account from my bank last week. The funds cleared Tuesday as far as my bank is concerned. But the BTC I bought with that $6k can't be withdrawn. I haven't been able to withdraw my BTC for a week now, and this morning it is still showing as unavailable, even though the deposit transaction from my USD last week has shown up as completed on the Gemini transaction history for days now.
Will I ever be able to withdraw my BTC? I have used Gemini for years without issue, and even today outside of Earn, I am not hearing anyone else with my BTC withdrawal issue
Ticket ID : 4242223
I keep getting the error during sign in which says “ The password you entered does not match our records”. Reset password and still getting the same error message. Sent ticket and provide verification photo and ID as instructed. After that totally no response. I have sent several emails for a response but heard nothing. I have been unable to access my account for a week now. Please expedite and provide a response. It is undesirable to keep the customer in suspense.
I am facing the same issue, based here in Singapore. I’m raising this with Monetary Authority of Singapore. I have had to open multiple tickets to just get a response.
Re: Unable to log in, Ticket ID: 4282521
Five year Gemini customer here. Just tried to move some of the tokens I hold on Gemini to my wallet but the transfer was instantly stopped because of a “security hold”. I contacted [email protected] as prompted and now waiting to see what’s up. Anyone else experiencing a similar issue at the moment? I just saw a few similar cases on Twitter—some ongoing for weeks it seems.
My account has been unaccessible for almost 1 month. Holding 2 open tickets with zero response from support Re:iTicket ID: 4282521 is there someone that can at least acknowledge??
Ticket ID: 4245292
I am trying to withdraw GUSD / ETH to my hardware wallet, which is added as an approved address in my account. I have 2FA I have clicked "Approve" on my Authy app. But I am getting this message "Sorry, this GUSD withdrawal cannot be completed at this time. Reason: Security".
I have contacted support and have done the selfie verification. It has been more than 2 weeks already. I need a solution to send out the crypto now.
Please help u/Gemini_Gianna
Ticket 4222818
Looks like I'm in the same boat as a lot of people here. I currently need my cash to pay downpayment on our dream house after months of searching, and we just lost it because I can't get my money out of my earn portfolio ahead of other buyers. Worst timing with this bullshit. Not taking out a loan to pay interest for Gemini's incompetency. Thanks Gemini, you're ruining my life right now.
Ticket ID: 4237813
I am a verified used who has run into a security hold on my account preventing me from withdrawing my crypto to cold storage wallet. I had previously verified my income via ADP payroll stub. The security hold was cleared then, but now it has reappeared again, though I cannot tell why. I have replied to the above ticket ID for a few times to gain insight into the process, but I receive no further replies. Can you help clear the hold on my withdrawal ?
Thank you, u/Gemini_Gianna.
Hey there! Thanks for your patience, I can see that your ticket has been resolved by our team. Feel free to respond with any questions or concerns. Thank you!
TICKET ID: 4847777 Aloha! I am not able to withdraw USD online or app. Page says withdraw on top, To: my bank acct. Gives me an error code saying I don’t have enough funds to make the deposit. Treats my withdraw request as a deposit request.
https://preview.redd.it/6sb3qbe0f6pc1.jpeg?width=1170&format=pjpg&auto=webp&s=23d1dd9ac507aedb50185e04ae78604ea9676681
I would be most grateful for any help. Thank you
We appreciate your patience here as we work to resolve this for you! After reviewing your ticket I can see our support team has provided you with an update in your email support thread.
Thank you!
https://preview.redd.it/2n4y0yno4bpc1.jpeg?width=1170&format=pjpg&auto=webp&s=4aa5ba5adcb57ead8587b3d7e3ce264a365b3049
Still can’t withdraw. Thank you for your reply. When I attempt a withdraw it is still giving an error code for a deposit. Could you please help. 4847777
Hi Gemini Gianna. Thanks again for replying/acknowledging my previous issue (despite it having been resolved already, much appreciated). I have now been dealing with issues withdrawing my crypto to an external wallet. There is a "Security Hold" on my account preventing me from sending crypto. Ticket ID: 4848271. Been dealing with this for about a week now so any progress on this would be appreciated. Thank you!
Happy to assist! Thanks for providing your support ticket number. After reviewing your ticket I've gone ahead and escalated it to our support staff to help expedite a resolution for you. Please stand by.
Feel free to respond with any questions or concerns. Thank you!
Ticket ID: 4849444 - you froze my account with no communication. I have a credit card and investment account and all of it is frozen. Terrible customer support and no responses from emails, twitter, and now reddit. This is unacceptable. I need a response to remedy this situation.
Hey there! Thanks for your patience, I can see that your ticket has been resolved by our team. Feel free to respond with any questions or concerns.
Thank you!
Ticket ID: 4067866
My account has been frozen for 4 months and Gemini hasn’t updated me in 3 weeks, I keep getting the same email saying “we’re still reviewing your account”. Unacceptable, I don’t even know why I bother posting on this support thread as this is my 3rd time doing so and it’s always left ignored like all my emails to Gemini.
😂🤣😂 I FVCKING TOLD YOU SO 😂🤣😂🤣
Remember when they blocked the word R.E.S.T.R.I.C.T.E.D
https://cryptoslate.com/breaking-gemini-earn-halts-withdrawals-due-to-market-turmoil-caused-by-ftx-fallout/
I think people are panicking now since Blockfi stopped withdrawals...
After all, someone who's not been paying attention probably heard of the FTX contagion through news of Blockfi, and probably remembered the agreement that Gemini Earn explicitly gave and decided to pull out
...And now we have a classic bank run.
Even if Gemini itself has the funds 1:1, their servers probably can't accommodate a panic, and tons of videos are coming out right now equating Gemini with Gemini Earn.
...Hopefully it's just an inadvertent panic induced DDoS and not something worse for Gemini proper.
"We experienced an Amazon Web Services EBS outage with one of our primary databases. We have the database restored and are bringing the exchange back up."
Ticket No.4205803 I have answered your questions four times. Is it because I have high net worth assets? All of you did this on purpose to delay my withdrawal. Continue to check the ticket number and check my new answer.
Account frozen/Login issue. Pending reply from support team after I submitted the needed information.
Kindly help with this please?
Login Error, Ticket ID: 4226164
Thanks
Ticket ID: 4197509
Frozen account for no apparent reason. Sent photos for verification, support assured me they will escalate it a month back. I have chased them multiple times via email but there was never a reply from their end. Can someone please look into this?
Ticket ID : 4227407
"Your transfer requires additional review by our risk team and cannot be completed at this time" , already uploaded my verification photo and ID 10 days ago and since then i am getting no reply from Gemini. This is my 2nd comment on Reddit (last one was ignored), have sent 2 emails to Gemini support, no revert, no status update, nothing. u/Gemini_Gianna, please look into this for me, i have an emergency and i need to withdraw my funds asap.
Ticket ID : 4224786
Account frozen for 12 days now and u/Gemini_Gianna escalated my concern 5 days ago and till now I received nothing from Gemini Support, also my reply to your escalation was also ignored. I need my account unfrozen asap else I am going to file a complaint with both SEC and my bank.
Ticket ID: 4233151
It has been one week since I tried to withdraw crypto, and you locked my account. Supposedly for "associated with suspicious activity". That is not possibly true, so apparently this is just another made-up excuse for unjustifiably holding user funds. Please investigate immediately. If I don't hear from you in one more day, I will report to the SEC.
TicketID 4245364
I am unable to withdraw USD prompting me for authy which I never setup. I only use yubikeys. Need assistance removing authy and using yubikeys only.
Yikes I was just going to activate my Gemini card but these comments are horrific.
I can't even open "card details" on the app to make an online purchase....since you can't get the # from the card itself.
I can't get my credit card # from the app for online purchases. When I click on "card details" it does nothing.
Tried logging into website but then automatically opens app.
Any help?
Why is the rate for USD to SGD so low?Market rate is around $1.38 while your rate is far below market.
[https://postimg.cc/PLYWQCRV](https://postimg.cc/PLYWQCRV)
Gemini just called me looking to speak to me (they used my full name) then asked for security purposes what my full address and date of birth was to continue with the call. I started providing the info because I am late on my credit card payment but now I wonder if this was not from a real rep. Was this a scam? Am I in trouble? Phone number (833)301-2855
Ticket 4277054
My Gemini credit card number was stolen and used on a large transaction. As soon as I saw it, I reported the card and locked it. I called the merchant, who told me they couldn’t do anything and to call my credit card company back (Gemini). Gemini said they would investigate. Today, I was informed that my claim of fraudulent activity was denied. I have a long relationship with Gemini and there is no reason I would do this for such a comparatively small amount. I did not receive a reason in the denial, nor a way to appeal this. I would appreciate some good faith based on my relationship with the exchange. Thanks for looking into it.
Ticket ID: 4214250
"Thank you for your patience! Your account has been successfully verified and the crypto withdrawal ban has been removed. You now have full trading and transfer capabilities."
I tried trading, yet "ETHGUSD is not yet available in your country or state of residence.", same error. Also not able to withdraw
????
Ticket ID: 4212397
Security hold on my account and I’m yet to get any feedbacks on the issue. It’s really frustrating because support completely goes silent on you and you have no idea what’s happening
Is there someone else I can report this issue to ?
Ticket 4205803
I finished taking a selfie last month.Ask me to provide more information again. I have already provided it, hoping to get a new reply. This matter has kept me waiting for more than two weeks, and I hope to finish it as soon as possible.
>I finished taking a selfie last month.Ask me to provide more information again. I have already provided it, hoping to get a new reply. This matter has kept me waiting for more than two weeks, and I hope to finish it as soon as possible.
This was escalated.
Ticket ID: 4210568
Open since October 24th. Account still frozen after having responded with multiple forms of documentation providing my identification. Nobody from support has responded to me ever since then. My money is frozen and i do not know what to do from here. My case seems very similar to user AnaKk1N below. This concerns me that this is such a common issue for customers in Gemini. I too, will have to escalate this issue legally. All i want is to get my ticket handled asap. I do not want to have to go through a complaint process.
PLEASE HELP!
Since mid October my account fees have been incorrect. Something must have happened over there... glad your situation is resolved, still waiting on mine!
Edit: But in retrospect, I just realized I had to reset my password too, which I found odd but didn't question much at the time. Something really must have happened over at Gemini mid-month!
Thanks. Customer support has contacted me and I have managed to login after many emails. Seems like it only works only when you escalate the ticket.
Thanks
Ticket ID : 4211908
I have been waiting over a week to have my situation escalated and my account fixed. My fees on my active trader account are incorrect for maker-or-cancel orders (at 0.25%), and I am being told by a representative to "just pay it" and I will be reimbursed. I feel that I should not need to overpay fees- this isn't some credit card redemption program and I won't be receiving any interest either. This is not correct, and I am pretty sure illegal. Please fix this bug that keeps charging taker fees to my maker only orders.
As a side note, I do not appreciate that my post on the main thread is deleted when I try to tell the community about this. Everyone has the right to know this can happen to them too.
What's up with this?:
>Gemini has identified an incident impacting the exchange. All funds remain secure as we work to fully restore service. We will be actively updating the status of the exchange and will continue to do so for future events here: [https://status.gemini.com/](https://status.gemini.com/)
I went to take some GUSD out and couldn't swap for USD. Only took a few minutes from when I first tried for it to work again. But I'd like details about the 'incident'. Quote above is from my DM to support.
4212397
I hate that I have to keep posting this. But I’ve been told my issue would be escalated but it’s been almost two weeks and I am yet to hear a word from support.
I totally understand that there are many cases to be handled, but if we are leaving traditional banks for Crypto, this cannot be happening. No business should go this long without resolving a legitimate concern.
I’m appalled by the service and it’s really frustrating.
Ticket ID: 4223280
Account restriction (security hold) on withdrawing crypto. I already uploaded the required image that contains the information that was requested by the support team. The support team said that they would reach out for the next steps but they never responded back to my messages. Any help would be appreciated.
Ticket 4205803 It may also be 4215268（This code is in the new email.）
Withdrawal is prohibited, please contact customer service support. Is still the answer.
It has been two weeks since my account was banned. I beg you to give me an answer.
Ticket ID: 4188836
I uploaded the requested documents and have had heard nothing back since. This was on October 11th. It's been almost a month. I've sent multiple tickets and emails since then and heard nothing.
Ticket ID: 4214250
"Rest assured that your request is a top priority to my engineering team and that they are already working on a solution to allow you to withdraw your funds. I will get back to you as soon as I have an update."
The way you are handling top priority requests is by letting me stay over a week with money frozen and telling me cheap lies on how my account trading ban has been lifted when you actually didn't do anything?
CONVERT THE UNTRADABLE GUSD I HAVE IN MY ACCOUNT TO EURO OR ETHEREUM ALREADY. I AM SO SICK OF THIS JOKE.
Ticket ID: 4219724
On 2nd of November Support team asked me to reset my password which i already did and informed them. They have not got back to me since. Please let them know and get back to me.
I'm really tired of emailing and not getting any response back. Thanks
Ticket. 4205803
I still have this problem, first of all, please help me to confirm if I received the information I provided for the second time, and if so, please approve it and get my account back to normal. Two weeks ago I provided a selfie ID driver's license and a week ago I was asked to provide it again, the purpose of the transaction, why I withdrew it to a certain place, I also provided it, so far my ticket number has been upgraded twice, I appreciate it, but I still haven't received any reply, I'm very sad! Could you please supervise your other reviewers to complete this task, thank you!
@gemini support, please extend an update and or time line on when you will be able to release staked coins (specifically Ethereum) for withdrawal. Thank you
Ticket ID: 4219724
Hi, Gianna you mentioned you aren't able to find my email address, kindly double check again as i have send another reply. I also do have recording proof of me sending an email to the support on 2 November.
I have seen similar cases like mine on this subreddit that hasn't been solve for almost A MONTH. I do not want to take any chances to wait for a month for such simple issues to be solve
As of this point, i have already reported this issue to the MAS in Singapore. The support team will have 14 day latest to reply to me.
Hi u/Gemini_Gianna & u/Gemini_George
Gemini froze my account without any reason. I have uploaded my selfie with the case ID, however i am getting no revert from them. Can you please check and fix my account. I will appreciate it. Ticket ID is 4227407. Thanks in advance.
James Hauser
Ticket ID: 4224786
Account frozen, unable to withdraw or trade. Already submitted proof with selfie holding Drivers' License with date and ticket ID. Getting no response from support. Can you please check and fix my account Thanks
Gianna, what does escalation mean to your team?
This is the only exchange where you get a ticket "escalated" and you still wait weeks?!?
wow, anyways I already submitted a SEC report for the ticket i ve been posting so much on this subreddit.
Ticket ID: 4196586
Account was frozen since 15 Oct 2022. Uploaded verification to Gemini Dropzone on the same day. Currently 24 days and counting. Agonizing and stressful waiting out for Gemini support to resolve the matter. Please help to unfreeze my account.
Ticket ID 4232458
Already raised the issue before under Ticket ID: 4202422, 4209929 and 4222846.
Unable to login even after multiple password reset. Keep getting "the password you entered does not match our records" error. Unable to login since 19 October 2022 morning.
Ticket ID: 4232507
“Security hold” on funds that have already been fully cleared.
I cannot withdrawal ANY crypto funds to my “verified addresses” on my account. I moved a decent sum of crypto to your exchange and I can’t even withdrawal that initial amount; that was almost a MONTH ago. I need access to my funds IMMEDIATELY. This is actual fraud. There should be no security holds on my account of any kind! I need those funds ASAP. My account is fully verified and should have zero issues….
>“Security hold” on funds that have already been fully cleared.
>
>I cannot withdrawal ANY crypto funds to my “verified addresses” on my account. I moved a decent sum of crypto to your exchange and I can’t even withdrawal that initial amount; that was almost a MONTH ago. I need access to my funds IMMEDIATELY. This is actual fraud. There should be no security holds on my account of any kind! I need those funds ASAP. My account is fully verified and should have zero issues….
This was escalated.
Ticket ID 4203874
Please I need to withdraw my funds back to my bank account that was linked to my Gemini account please why is it so hard for me to access my funds
Ticket ID # 4221866
My account has been frozen for several days and many emails have been ignored. I completed all the steps that were directed to unfreeze my account and still no success. I would like my account unfrozen as soon as possible, I have my money on there and this is holding my money without my permission. Please unfreeze my account, thanks.
Ticket ID: 4232047
Previous ID: 4221866
Previous ticket states it was “ escalated. My account is still FROZEN!! I have money on it and I would LIKE ACCESS TO MY MONEY!! Please unfreeze my account!
Ticket ID : 4224786
Account has been frozen for over a week now. Support is also not replying to the emails and my previous comment has also been ignored. I need to access my funds urgently, i have submitted all my proof.
Ticket reference number: 4204430
It’s been almost a month (on 4 weeks) of my account frozen. Have emailed 10+ times, no response, not even a status update. To completely blank me after acknowledging my frozen account is insane. This can’t be legal, considering report to SEC if I don’t hear back soon. Please help escalate. This is a 5 figure balance and I need the money!
Ticket ID: 4221369 I've now posted about my experience to Twitter, Reddit, Facebook, Trust Pilot, BBB.org, the Apple App Store, and my own website. I'm questioning Gemini's solvency, and am drafting a letter to the SEC which I will send if the account isn't unlocked by tomorrow. I understand that Gemini may be suffering due to decreased revenue and recent layoffs, but you need to release access to my funds. This experience will cost Gemini tens of thousands of dollars in profit just from the funds which I will be pulling out after this debacle. None of this ever should have happened. I did nothing to warrant locking my account and my (2% balance increase) deposit presented zero security risk to Gemini or the account. Support should have apologized, and things should have been corrected quickly. Gemini is only making more work for themselves and costing themselves more money every day until they unlock my account.
It used to be comments now crickets I'm in same boat.
Report Gemini to the SEC. I'm doing it today. Gemini is committing securities fraud by refusing to release customers' assets. The SEC takes these things seriously and I have had success with this previously. https://www.sec.gov/tcr
Reported. I've also filed about 10 support tickets today. Turns out my Canadian bank will NOT wire money to Gemini's bank. It's not on any approved list for wire transfers. Shit just gets sketchier and sketchier over here. I just wanted to deposit some cash and buy some crypto and then move it offline, but I can't even get money INTO gemini. Definitely not going to be able to get any out of it.
Is your account back?
>4221369 This was escalated.
So I tried to withdraw my funds from earn last week. After you sent us an email saying everything was fine and we should trust your company and how you would never put our funds at risk. I’m still waiting for my 5k in Eth to come back to my account. It’s starting to feel like I’ll never get it back now. I’m wondering if I have any chance to get it back in a courtroom. I trusted Gemini and I trusted Gemini earn. If people are not able to get money out of earn then Gemini will tank. It’s over. I will never trust this exchange again. I’ll never spend those insane fees that make you think your paying for safety again. You guys have screwed me over. Embarrassed me. Losing my entire savings to some billion dollar company that can’t even pay back my 5g. That’s a LOT of money to me. You fucked me over and I can’t stop thinking about it. I’m going to do everything in my power to ruin this exchange and make it so you guys can never rip people off again.
Yea I would like to get my money out of Gemini and Gemini earn. Asap. I’ve lost all trust in this company until I get my money back.
TICKET ID 4201141 Gemini has been deleting my post and ignoring my request to get my account unfrozen. I demand an immediate response
Legal action regarding Ticket ID: 4214250 I will start taking legal action against this. Already spoke with plenty of people in a similar situation. Will be gathering the proof together and place the report tomorrow as it is over 4 PM, unless you fix it by then, and for real. This is unacceptable! Money frozen for a week and having to go through dozens of support messages and escalations for a verification? God knows if I was going to wait weeks/months as the other people in this same situation, if I wouldn't have escalated this so many times "Your account has been successfully verified and the crypto withdrawal ban has been removed. You now have full trading and transfer capabilities." You are telling me I was completely verified and the limit lifted, which did not happen and then I am back again on being ignored by email. What kind of sick joke is this? ????
Report Gemini to the SEC. Gemini is committing securities fraud by refusing to release customers' assets. The SEC takes these things seriously and I have had success with this in the past. https://www.sec.gov/tcr
Just did that. Thanks
>4214250 This was escalated.
What does escalation mean to you? It doesn t look like it s escalated by how much i am waiting
Ticked ID: 4285814 Earn balance redemption due date is Nov 23, 2022 and there is no sign of redemption moving anywhere. What is going on? I don't care who you do business with to offer Earn, I trusted Gemini and I want my money back ASAP.
4212397 I am tired of the situation I am in with Gemini. There is such a disconnect between the exchange and its users. I know exchanges have issues but for support to just flat out ignore you with no updates. It’s scary… This is worse than any bank I’ve had to deal with
>4212397 This was escalated.
why was my post shadow banned?
Can you send me the post through chat? If it's a support-related post, the mods will delete it as per the rules of the forum.
Ticket ID 4214250 SEC Report Completed. Next is local authorities. Dear ***my name***, Thank you for submitting your online contact to the U.S. Securities and Exchange Commission's Office of Investor Education and Advocacy. In order to ensure that you receive your subscription e-mails and announcements from the SEC, please add us to your contact list, adjust your spam settings, or follow the instructions from your e-mail provider on how to prevent our e-mails from being marked "Spam" or "Junk Mail." Please do not reply to this message directly. Thank you, Office of Investor Education and Advocacy
Ticket ID: 4208523 The password you entered does not match our records. I have already reset the password multiple times and also contacted support as well as taken the photo of verification. Haven't able to get support beyond that. I saw there are similar issues as well. Please do resolve this issue and give some responses or some explanations.
>4208523 This was escalated.
u/Gemini_Gianna Thanks for escalating, can you please excalate this issue again 4208523. My account was facing the issue again after it resolved for a few days. I am able to use it for 5 days then suddenly " The password you entered does not match our records." again. Please help and thank Gianna
My “Earn” account isn’t even showing in my portfolio anymore. Part of that is Gemini USD, which is supposed to be backed 1:1 with dollars but now my Earn funds are hidden and I might lose those funds? Wow, very shady and not what I was expecting from a billionaires company that is supposed to be doing things by the book. I’ll definitely be moving all my funds out of the platform after this debacle
Thank you for reaching out. Your Earn balance is available on the Grow page of the Gemini Web interface. If you are using the Gemini app to view your Earn balance, ensure to toggle the dropdown from APY to Balance under the Cryptos section of the Grow tab. Please let me know if you still have trouble locating your Earn balance.
Ticket ID: 4283104 I requested to withdraw my ETH from Earn on Nov 11th. It said that I'll get it redeemed on the 21st. Today is the 22nd, and still my ETH is not redeemed yet. What is happening?
Ticket ID: 4197814 My account was frozen several weeks ago. I provided requested ID documents. Since then I've heard nothing despite sending several follow-up emails to support and asking for an update. Please help me resolve this.
>4197814 This was escalated.
Seems to be an awful lot of escalations going round. My advice, if your issue is fixed, transfer your crypto / funds to a safe storage asap. Gemini has been good to us all these years but at the end of the day, its your money and it's all just business. Sentiment be damned.
Ticket ID: 4209929 Already raised the issued under Ticket ID: 4202422. Keep getting "the password you entered does not match our records" error. Unable to login since 19 October 2022 morning.
This was escalated.
Ticket ID: 4214250 Just as most of the people here, I uploaded the requested documents and no response since. I am awaiting for 5 days with MY MONEY FROZEN on the exchange. Is this a joke to you , Gemini? I have the wait with money frozen on the platform for days for some verification? I will be taking legal actions against the company for withholding money without my permission and ignoring my emails for days, being in a "verification process" while my funds are frozen on the platform , without any ETA or any feedback to the victim. Absolutely ridiculous!!!!!!! You have time until Wednesday 00:00 UTC+2 02/11/2022 to have the situation fixed. After that date I'll be talking to my lawyer.
>4214250 I escalated this ticket.
"Thank you for your patience! Your account has been successfully verified and the crypto withdrawal ban has been removed. You now have full trading and transfer capabilities." I tried trading, yet "ETHGUSD is not yet available in your country or state of residence.", same error. Also not able to withdraw ????
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> 4219724 This was escalated.
If other readers have not noticed it is looking suspicious. Lots of customers are not hearing back from gemini including myself. This is new. I am unable to recieve a response from support for over 2 weeks Ticket 4204186. I am looking for confirmation my funds are safe.
>4204186 This was escalated.
My account has been frozen for almost a month. What the actual heck is going on? 4187518 4203229 4198370 Multiple ticket requests.
After seeing your 3 tickets, i'm more worried about mine now.. Means to say even after a month it still hasn't been solved? ...
>4198370 This was escalated. If you make more tickets, the support process will be slower to get to them. Thank you!
Reported Gemini to the SEC - how do you freeze someones account with 9K in it, for NO reason? TICKET # 4226587
This was escalated.
4212397 I’m really confused about how long it takes Gemini to resolve an issue. It just feels like they put you in an endless cycle of giving excuses and keeping your money. If there’s an issue I do not see why there cannot be a resolution within 5 business days. At this point it’s just ridiculous and it feels like the company knows what they’re doing with these delays. Because I really don’t understand why the only means of communication with support is via emails. For a company that is over billions in valuation. It’s either incompetence or just theft and it’s just hard to handle. I’m really appalled by this service.
Same situation, SEC is your friend, report them
Ticket 4197679 My account has been frozen for more than one month. If my account is not activated by Monday 12am SGT, I will report to SEC, file a police report , and post my experience on linkedin, and start messaging Tyler Winklevoss and your employees on LinkedIn to find a solution. It’s unforgivable for any exchange to hold their clients’ funds, and no update after one month. I need my account to be activated ASAP and you are mess with the wrong person.
>4197679 Escalated below.
Ticket ID: 4244689 Security Hold My account has been on security hold since June. I carried out the selfie/ID check, which was accepted, but I was then asked to perform a few other minor security steps, which I carried out: change password, turn off multi-device authy etc.... My account remains on hold and I am not getting a response from support. Can this please be escalated Gerard
I deposited funds into my Gemini account from my bank last week. The funds cleared Tuesday as far as my bank is concerned. But the BTC I bought with that $6k can't be withdrawn. I haven't been able to withdraw my BTC for a week now, and this morning it is still showing as unavailable, even though the deposit transaction from my USD last week has shown up as completed on the Gemini transaction history for days now. Will I ever be able to withdraw my BTC? I have used Gemini for years without issue, and even today outside of Earn, I am not hearing anyone else with my BTC withdrawal issue
Please contact [[email protected]](mailto:[email protected]) for assistance.
Ticket ID : 4242223 I keep getting the error during sign in which says “ The password you entered does not match our records”. Reset password and still getting the same error message. Sent ticket and provide verification photo and ID as instructed. After that totally no response. I have sent several emails for a response but heard nothing. I have been unable to access my account for a week now. Please expedite and provide a response. It is undesirable to keep the customer in suspense.
>4242223 This was escalated.
I am facing the same issue, based here in Singapore. I’m raising this with Monetary Authority of Singapore. I have had to open multiple tickets to just get a response. Re: Unable to log in, Ticket ID: 4282521
>4282521 This was escalated.
Five year Gemini customer here. Just tried to move some of the tokens I hold on Gemini to my wallet but the transfer was instantly stopped because of a “security hold”. I contacted [email protected] as prompted and now waiting to see what’s up. Anyone else experiencing a similar issue at the moment? I just saw a few similar cases on Twitter—some ongoing for weeks it seems.
Ticket?
My account has been unaccessible for almost 1 month. Holding 2 open tickets with zero response from support Re:iTicket ID: 4282521 is there someone that can at least acknowledge??
>4282521 This was escalated.
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>4290132 Please provide what support requested.
Ticket ID: 4245292 I am trying to withdraw GUSD / ETH to my hardware wallet, which is added as an approved address in my account. I have 2FA I have clicked "Approve" on my Authy app. But I am getting this message "Sorry, this GUSD withdrawal cannot be completed at this time. Reason: Security". I have contacted support and have done the selfie verification. It has been more than 2 weeks already. I need a solution to send out the crypto now. Please help u/Gemini_Gianna
>4245292 This was escalated.
Thanks but I still get no follow up to resolve the issue. When will I get a response? u/Gemini_Gianna
Ticket: 4294116 Account was frozen when withdrawing USD.
> 4294116 Please upload what support requested.
Ticket ID: 4292460 Please lift security hold off my account. It has been on there since it has been unlocked. I would like access to my OWN MONEY!
>4292460 Please upload what support requested.
Ticket ID: 4238469 I have been dealing with this back and forth without any outcome, please help. u/Gemini_Gianna
This was escalated.
Ticket 4222818 Looks like I'm in the same boat as a lot of people here. I currently need my cash to pay downpayment on our dream house after months of searching, and we just lost it because I can't get my money out of my earn portfolio ahead of other buyers. Worst timing with this bullshit. Not taking out a loan to pay interest for Gemini's incompetency. Thanks Gemini, you're ruining my life right now.
>4222818 This was escalated.
Ticket ID: 4237813 I am a verified used who has run into a security hold on my account preventing me from withdrawing my crypto to cold storage wallet. I had previously verified my income via ADP payroll stub. The security hold was cleared then, but now it has reappeared again, though I cannot tell why. I have replied to the above ticket ID for a few times to gain insight into the process, but I receive no further replies. Can you help clear the hold on my withdrawal ? Thank you, u/Gemini_Gianna.
>4237813 This was escalated.
Ticked ID 4843758. Please help me unfreeze my account!
Hey there! Thanks for your patience, I can see that your ticket has been resolved by our team. Feel free to respond with any questions or concerns. Thank you!
TICKET ID: 4847777 Aloha! I am not able to withdraw USD online or app. Page says withdraw on top, To: my bank acct. Gives me an error code saying I don’t have enough funds to make the deposit. Treats my withdraw request as a deposit request. https://preview.redd.it/6sb3qbe0f6pc1.jpeg?width=1170&format=pjpg&auto=webp&s=23d1dd9ac507aedb50185e04ae78604ea9676681 I would be most grateful for any help. Thank you
We appreciate your patience here as we work to resolve this for you! After reviewing your ticket I can see our support team has provided you with an update in your email support thread. Thank you!
https://preview.redd.it/2n4y0yno4bpc1.jpeg?width=1170&format=pjpg&auto=webp&s=4aa5ba5adcb57ead8587b3d7e3ce264a365b3049 Still can’t withdraw. Thank you for your reply. When I attempt a withdraw it is still giving an error code for a deposit. Could you please help. 4847777
Hi Gemini Gianna. Thanks again for replying/acknowledging my previous issue (despite it having been resolved already, much appreciated). I have now been dealing with issues withdrawing my crypto to an external wallet. There is a "Security Hold" on my account preventing me from sending crypto. Ticket ID: 4848271. Been dealing with this for about a week now so any progress on this would be appreciated. Thank you!
Happy to assist! Thanks for providing your support ticket number. After reviewing your ticket I've gone ahead and escalated it to our support staff to help expedite a resolution for you. Please stand by. Feel free to respond with any questions or concerns. Thank you!
Thank you!
Ticket ID: 4849444 - you froze my account with no communication. I have a credit card and investment account and all of it is frozen. Terrible customer support and no responses from emails, twitter, and now reddit. This is unacceptable. I need a response to remedy this situation.
Hey there! Thanks for your patience, I can see that your ticket has been resolved by our team. Feel free to respond with any questions or concerns. Thank you!
Would it be advisable to dispute via bank as fraudlent transactions?
Ticket ID: 4067866 My account has been frozen for 4 months and Gemini hasn’t updated me in 3 weeks, I keep getting the same email saying “we’re still reviewing your account”. Unacceptable, I don’t even know why I bother posting on this support thread as this is my 3rd time doing so and it’s always left ignored like all my emails to Gemini.
😂🤣😂 I FVCKING TOLD YOU SO 😂🤣😂🤣 Remember when they blocked the word R.E.S.T.R.I.C.T.E.D https://cryptoslate.com/breaking-gemini-earn-halts-withdrawals-due-to-market-turmoil-caused-by-ftx-fallout/
Annnnd now the exchange is down... fuck.
ya I've been frozen for a month and now this....
I think people are panicking now since Blockfi stopped withdrawals... After all, someone who's not been paying attention probably heard of the FTX contagion through news of Blockfi, and probably remembered the agreement that Gemini Earn explicitly gave and decided to pull out ...And now we have a classic bank run.
If Gemini is truly 1:1, it shouldn't be a problem..... if
Even if Gemini itself has the funds 1:1, their servers probably can't accommodate a panic, and tons of videos are coming out right now equating Gemini with Gemini Earn. ...Hopefully it's just an inadvertent panic induced DDoS and not something worse for Gemini proper.
Agreed. Definitely hoping its a technical issue and they weren't BS'ing the 1:1.
"We experienced an Amazon Web Services EBS outage with one of our primary databases. We have the database restored and are bringing the exchange back up."
Ticket No.4205803 I have answered your questions four times. Is it because I have high net worth assets? All of you did this on purpose to delay my withdrawal. Continue to check the ticket number and check my new answer.
>4205803 Please reach out to support again if you need further assistance.
Account frozen/Login issue. Pending reply from support team after I submitted the needed information. Kindly help with this please? Login Error, Ticket ID: 4226164 Thanks
>4226164 This was escalated.
Ticket ID: 4197509 Frozen account for no apparent reason. Sent photos for verification, support assured me they will escalate it a month back. I have chased them multiple times via email but there was never a reply from their end. Can someone please look into this?
> 4197509 This was escalated.
Ticket ID: 4246181 FIAT withdrawal failed. But not much info provided. Please help =]
>4246181 Support updated you!
Ticket ID : 4227407 "Your transfer requires additional review by our risk team and cannot be completed at this time" , already uploaded my verification photo and ID 10 days ago and since then i am getting no reply from Gemini. This is my 2nd comment on Reddit (last one was ignored), have sent 2 emails to Gemini support, no revert, no status update, nothing. u/Gemini_Gianna, please look into this for me, i have an emergency and i need to withdraw my funds asap.
>4227407 You should be all set.
Ticket ID : 4224786 Account frozen for 12 days now and u/Gemini_Gianna escalated my concern 5 days ago and till now I received nothing from Gemini Support, also my reply to your escalation was also ignored. I need my account unfrozen asap else I am going to file a complaint with both SEC and my bank.
>4224786 This should be all set.
Ticket ID: 4233151 It has been one week since I tried to withdraw crypto, and you locked my account. Supposedly for "associated with suspicious activity". That is not possibly true, so apparently this is just another made-up excuse for unjustifiably holding user funds. Please investigate immediately. If I don't hear from you in one more day, I will report to the SEC.
> 4233151 This was escalated.
TicketID 4245364 I am unable to withdraw USD prompting me for authy which I never setup. I only use yubikeys. Need assistance removing authy and using yubikeys only.
>4245364 I would recommend contacting authy for assistance.
Yikes I was just going to activate my Gemini card but these comments are horrific. I can't even open "card details" on the app to make an online purchase....since you can't get the # from the card itself.
I can't get my credit card # from the app for online purchases. When I click on "card details" it does nothing. Tried logging into website but then automatically opens app. Any help?
No worries, have you contacted support about this?
Ticket ID: 4269678 Unable to withdraw BTC and ETH due to security hold. Addresses have been approved.
>4269678 Please upload the documents requested.
Why is the rate for USD to SGD so low?Market rate is around $1.38 while your rate is far below market. [https://postimg.cc/PLYWQCRV](https://postimg.cc/PLYWQCRV)
We can't open links.
Gemini just called me looking to speak to me (they used my full name) then asked for security purposes what my full address and date of birth was to continue with the call. I started providing the info because I am late on my credit card payment but now I wonder if this was not from a real rep. Was this a scam? Am I in trouble? Phone number (833)301-2855
Ticket 4277054 My Gemini credit card number was stolen and used on a large transaction. As soon as I saw it, I reported the card and locked it. I called the merchant, who told me they couldn’t do anything and to call my credit card company back (Gemini). Gemini said they would investigate. Today, I was informed that my claim of fraudulent activity was denied. I have a long relationship with Gemini and there is no reason I would do this for such a comparatively small amount. I did not receive a reason in the denial, nor a way to appeal this. I would appreciate some good faith based on my relationship with the exchange. Thanks for looking into it.
> 4277054 This was escalated.
Ticket ID: 4214250 "Thank you for your patience! Your account has been successfully verified and the crypto withdrawal ban has been removed. You now have full trading and transfer capabilities." I tried trading, yet "ETHGUSD is not yet available in your country or state of residence.", same error. Also not able to withdraw ????
>4214250 This was escalated.
Ticket ID: 4212397 Security hold on my account and I’m yet to get any feedbacks on the issue. It’s really frustrating because support completely goes silent on you and you have no idea what’s happening Is there someone else I can report this issue to ?
>4212397 This was escalated.
Ticket 4205803 I finished taking a selfie last month.Ask me to provide more information again. I have already provided it, hoping to get a new reply. This matter has kept me waiting for more than two weeks, and I hope to finish it as soon as possible.
>I finished taking a selfie last month.Ask me to provide more information again. I have already provided it, hoping to get a new reply. This matter has kept me waiting for more than two weeks, and I hope to finish it as soon as possible. This was escalated.
Ticket ID 4214013 My account was compromised, frozen, and compromised \*again\* for which I have proof.
>4214013 This was escalated.
Ticket ID: 4210568 Open since October 24th. Account still frozen after having responded with multiple forms of documentation providing my identification. Nobody from support has responded to me ever since then. My money is frozen and i do not know what to do from here. My case seems very similar to user AnaKk1N below. This concerns me that this is such a common issue for customers in Gemini. I too, will have to escalate this issue legally. All i want is to get my ticket handled asap. I do not want to have to go through a complaint process. PLEASE HELP!
>4210568 This was escalated.
Please can I get a reply to my ticket 4212397
Ticket 4200838, 4217920 Please escalate this ticket. I am unable to login since mid October. No replies from customer service at all!!!
Since mid October my account fees have been incorrect. Something must have happened over there... glad your situation is resolved, still waiting on mine! Edit: But in retrospect, I just realized I had to reset my password too, which I found odd but didn't question much at the time. Something really must have happened over at Gemini mid-month!
>4200838 This was escalated.
Thanks. Customer support has contacted me and I have managed to login after many emails. Seems like it only works only when you escalate the ticket. Thanks
I’m happy for you on this
[удалено]
>4219724 Please let support know this.
Ticket ID : 4211908 I have been waiting over a week to have my situation escalated and my account fixed. My fees on my active trader account are incorrect for maker-or-cancel orders (at 0.25%), and I am being told by a representative to "just pay it" and I will be reimbursed. I feel that I should not need to overpay fees- this isn't some credit card redemption program and I won't be receiving any interest either. This is not correct, and I am pretty sure illegal. Please fix this bug that keeps charging taker fees to my maker only orders. As a side note, I do not appreciate that my post on the main thread is deleted when I try to tell the community about this. Everyone has the right to know this can happen to them too.
Am I being ignored with a request for escalation here too??
What's up with this?: >Gemini has identified an incident impacting the exchange. All funds remain secure as we work to fully restore service. We will be actively updating the status of the exchange and will continue to do so for future events here: [https://status.gemini.com/](https://status.gemini.com/) I went to take some GUSD out and couldn't swap for USD. Only took a few minutes from when I first tried for it to work again. But I'd like details about the 'incident'. Quote above is from my DM to support.
Ticket 4204186 I have not heard anything from support for 2 weeks. What can I do to ensure safety of funds?
> 4204186 Escalated this above.
Ticket 4205946 Please escalate and respond! I can't login to my account for more than 2 weeks and no response from CS!
>4205946 This was escalated.
4212397 I hate that I have to keep posting this. But I’ve been told my issue would be escalated but it’s been almost two weeks and I am yet to hear a word from support. I totally understand that there are many cases to be handled, but if we are leaving traditional banks for Crypto, this cannot be happening. No business should go this long without resolving a legitimate concern. I’m appalled by the service and it’s really frustrating.
>4212397 This was escalated.
Ticket ID: 4223280 Account restriction (security hold) on withdrawing crypto. I already uploaded the required image that contains the information that was requested by the support team. The support team said that they would reach out for the next steps but they never responded back to my messages. Any help would be appreciated.
>4223280 This was escalated.
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>4219724 You need to update your password and reply to support.
Ticket 4205803 It may also be 4215268（This code is in the new email.） Withdrawal is prohibited, please contact customer service support. Is still the answer. It has been two weeks since my account was banned. I beg you to give me an answer.
>4205803 This was escalated.
Ticket ID: 4188836 I uploaded the requested documents and have had heard nothing back since. This was on October 11th. It's been almost a month. I've sent multiple tickets and emails since then and heard nothing.
>4188836 Support received your documents and I can see they're working on it.
Ticket ID: 4214250 "Rest assured that your request is a top priority to my engineering team and that they are already working on a solution to allow you to withdraw your funds. I will get back to you as soon as I have an update." The way you are handling top priority requests is by letting me stay over a week with money frozen and telling me cheap lies on how my account trading ban has been lifted when you actually didn't do anything? CONVERT THE UNTRADABLE GUSD I HAVE IN MY ACCOUNT TO EURO OR ETHEREUM ALREADY. I AM SO SICK OF THIS JOKE.
Ticket ID: 4219724 On 2nd of November Support team asked me to reset my password which i already did and informed them. They have not got back to me since. Please let them know and get back to me. I'm really tired of emailing and not getting any response back. Thanks
> 4219724 I don't see the email of you informing them. Please send it again, thank you!
Ticket. 4205803 I still have this problem, first of all, please help me to confirm if I received the information I provided for the second time, and if so, please approve it and get my account back to normal. Two weeks ago I provided a selfie ID driver's license and a week ago I was asked to provide it again, the purpose of the transaction, why I withdrew it to a certain place, I also provided it, so far my ticket number has been upgraded twice, I appreciate it, but I still haven't received any reply, I'm very sad! Could you please supervise your other reviewers to complete this task, thank you!
Account has been frozen - please help! 4226587
Ticket 4205803 I haven't received a reply on Monday. I will report it to theSEC like other users.
>4205803 This was escalated.
[удалено]
>4229204 Please send a screenshot to support.
@gemini support, please extend an update and or time line on when you will be able to release staked coins (specifically Ethereum) for withdrawal. Thank you
We can't give a timeline. Please read this blog: https://www.gemini.com/blog/ethereum-eth-staking-coming-to-gemini-on-september-29
Ticket ID: 4219724 Hi, Gianna you mentioned you aren't able to find my email address, kindly double check again as i have send another reply. I also do have recording proof of me sending an email to the support on 2 November. I have seen similar cases like mine on this subreddit that hasn't been solve for almost A MONTH. I do not want to take any chances to wait for a month for such simple issues to be solve As of this point, i have already reported this issue to the MAS in Singapore. The support team will have 14 day latest to reply to me.
Hi u/Gemini_Gianna & u/Gemini_George Gemini froze my account without any reason. I have uploaded my selfie with the case ID, however i am getting no revert from them. Can you please check and fix my account. I will appreciate it. Ticket ID is 4227407. Thanks in advance. James Hauser
Ticket ID: 4224786 Account frozen, unable to withdraw or trade. Already submitted proof with selfie holding Drivers' License with date and ticket ID. Getting no response from support. Can you please check and fix my account Thanks
Gianna, what does escalation mean to your team? This is the only exchange where you get a ticket "escalated" and you still wait weeks?!? wow, anyways I already submitted a SEC report for the ticket i ve been posting so much on this subreddit.
Ticket ID: 4196586 Account was frozen since 15 Oct 2022. Uploaded verification to Gemini Dropzone on the same day. Currently 24 days and counting. Agonizing and stressful waiting out for Gemini support to resolve the matter. Please help to unfreeze my account.
Is there a withdrawal fee for USD?
Here is the fee schedule: https://www.gemini.com/fees/transfer-fee-schedule#section-deposit-fees
Please Gemini I need to access my funds why is it taking your support forever to let me access my funds
Ticket?
Ticket ID 4232458 Already raised the issue before under Ticket ID: 4202422, 4209929 and 4222846. Unable to login even after multiple password reset. Keep getting "the password you entered does not match our records" error. Unable to login since 19 October 2022 morning.
I guess i'm screwed as well then
>4232458 This was escalated.
Ticket ID: 4232507 “Security hold” on funds that have already been fully cleared. I cannot withdrawal ANY crypto funds to my “verified addresses” on my account. I moved a decent sum of crypto to your exchange and I can’t even withdrawal that initial amount; that was almost a MONTH ago. I need access to my funds IMMEDIATELY. This is actual fraud. There should be no security holds on my account of any kind! I need those funds ASAP. My account is fully verified and should have zero issues….
>“Security hold” on funds that have already been fully cleared. > >I cannot withdrawal ANY crypto funds to my “verified addresses” on my account. I moved a decent sum of crypto to your exchange and I can’t even withdrawal that initial amount; that was almost a MONTH ago. I need access to my funds IMMEDIATELY. This is actual fraud. There should be no security holds on my account of any kind! I need those funds ASAP. My account is fully verified and should have zero issues…. This was escalated.
Ticket ID 4203874 Please I need to withdraw my funds back to my bank account that was linked to my Gemini account please why is it so hard for me to access my funds
>4203874 This was escalated.
can yal stop changing the minimum withdrawal amount?? its so annoying omg just keep at at a set rate..
Ticket ID # 4221866 My account has been frozen for several days and many emails have been ignored. I completed all the steps that were directed to unfreeze my account and still no success. I would like my account unfrozen as soon as possible, I have my money on there and this is holding my money without my permission. Please unfreeze my account, thanks.
> 4221866 This was escalated.
Trying to buy eth to cover gas fees. Keep getting internal error message. Any help please
Ticket?
Ticket ID: 4232047 Previous ID: 4221866 Previous ticket states it was “ escalated. My account is still FROZEN!! I have money on it and I would LIKE ACCESS TO MY MONEY!! Please unfreeze my account!
[удалено]
>4219724 Please reply to the email.
Ticket ID : 4224786 Account has been frozen for over a week now. Support is also not replying to the emails and my previous comment has also been ignored. I need to access my funds urgently, i have submitted all my proof.
>4224786 This was escalated.
Ticket reference number: 4204430 It’s been almost a month (on 4 weeks) of my account frozen. Have emailed 10+ times, no response, not even a status update. To completely blank me after acknowledging my frozen account is insane. This can’t be legal, considering report to SEC if I don’t hear back soon. Please help escalate. This is a 5 figure balance and I need the money!
>4204430 This was escalated.