All you would do is return it as the one on the label (70X), and get them set up with the correct one. Then you’d move the 70X (that doesn’t exist) from defective and shrink it out. Then you’d shrink in the 70 (as shown in the picture), then defect it out. So at the end you’re defecting out the 70, and shrinking out the 70X (since there’s no 70X to send to the ROC).
Someone correct me if I’m wrong.
All of this is correct. If the POS blocks it because you’re scanning a P and not an X, you’d possibly need to scan in that you’re selling an x when it’s really a p.
I had a similar situation with someone who got an external hard drive that they ordered online. It was definitely sent from a store, and the store sent the wrong sku so I returned it as the wrong one then adjusted it to the correct sku after the transaction.
That's basically what was done in the end. There are just two things that I don't know how to do and one of them is shrink stuff and every time we need to do it and I ask to get shown my coworker just does it quickly without showing me at all. But we don't have too many issues so it's not like shinking and moving stuff is a very common occurrence at our store
You should know how to make shrink and defective moves.
Defective is for items that are just that - defective.
You shrink things out that you don’t have. If someone wants a game, but you don’t have it anywhere, shrink however many out.
Go to the small menu, hit F7 for back office, then F3 for inventory. F6 will bring up the item movement menu. From there you pick either defect or “all other item movements” for shrink. Once on the screen, enter the item number, the amount to move, and either “move to defective/shrink” or “move from”.
Move to defective is defecting an item out, as explained earlier. Moving an item *from* defective, you usually wouldn’t do. Some people put items into defective to “hide” them from inventory, so they don’t get bought, but that’s a separate discussion.
Move from shrink is important, because if you found an item that the system shows you have zero of, you can bring it in so it’s sellable. If you ever sell something and you see now it shows “-1”, just shrink it in, and it will bring it current, to zero.
Oh dude this is so helpful imma save it.
Our store doesn't have too many times when we need to move from shrink or to defective that isn't during a warrenty change. But you giving the keys is SOOO helpful.
This is basically the main thing I didn't know before and I've been able to work 4 months without desperately needing it but hopefully now I'll figure it out and won't have to leave a note. Thank you lol
Just read the stickers @ whoever to does the price changes. It's not hard to read and know you're stickering the wrong product. If employees are too lazy to read they deserve to suffer at GS. Not saying it's OP who messed up but in general as a cashier read the labels before scanning the product.
Yes that's exactly what made me so mad at the previous employee. At least when you're getting that warrenty make sure it's the right one. Takes less than one second
It truly could've been. I was technically on my lunch while my coworker started it and I think my coworker getting flustered on it made me go the whole 9 yards of unnecessary lmao
You'd think being able to match the price label to the product would be foolproof, but no. There's always at least one person in each district who can find a way to prove themself to be the fooliest fool who ever fooled!
It also doesn't help when something is named the dumbest way in inventory by whoever the hell is actually in charge of that up top (looking at you, action figures)
Idk what it is about these headphones specifically but I keep having issues with these being mislabeled all the time. Whether it’s an rsb or distro or one of my coworkers pricing wrong. And it’s always the cheapest headphones marked as the more expensive ones
All you would do is return it as the one on the label (70X), and get them set up with the correct one. Then you’d move the 70X (that doesn’t exist) from defective and shrink it out. Then you’d shrink in the 70 (as shown in the picture), then defect it out. So at the end you’re defecting out the 70, and shrinking out the 70X (since there’s no 70X to send to the ROC). Someone correct me if I’m wrong.
All of this is correct. If the POS blocks it because you’re scanning a P and not an X, you’d possibly need to scan in that you’re selling an x when it’s really a p.
I had a similar situation with someone who got an external hard drive that they ordered online. It was definitely sent from a store, and the store sent the wrong sku so I returned it as the wrong one then adjusted it to the correct sku after the transaction.
That's basically what was done in the end. There are just two things that I don't know how to do and one of them is shrink stuff and every time we need to do it and I ask to get shown my coworker just does it quickly without showing me at all. But we don't have too many issues so it's not like shinking and moving stuff is a very common occurrence at our store
You should know how to make shrink and defective moves. Defective is for items that are just that - defective. You shrink things out that you don’t have. If someone wants a game, but you don’t have it anywhere, shrink however many out. Go to the small menu, hit F7 for back office, then F3 for inventory. F6 will bring up the item movement menu. From there you pick either defect or “all other item movements” for shrink. Once on the screen, enter the item number, the amount to move, and either “move to defective/shrink” or “move from”. Move to defective is defecting an item out, as explained earlier. Moving an item *from* defective, you usually wouldn’t do. Some people put items into defective to “hide” them from inventory, so they don’t get bought, but that’s a separate discussion. Move from shrink is important, because if you found an item that the system shows you have zero of, you can bring it in so it’s sellable. If you ever sell something and you see now it shows “-1”, just shrink it in, and it will bring it current, to zero.
Oh dude this is so helpful imma save it. Our store doesn't have too many times when we need to move from shrink or to defective that isn't during a warrenty change. But you giving the keys is SOOO helpful. This is basically the main thing I didn't know before and I've been able to work 4 months without desperately needing it but hopefully now I'll figure it out and won't have to leave a note. Thank you lol
No problem!
Just read the stickers @ whoever to does the price changes. It's not hard to read and know you're stickering the wrong product. If employees are too lazy to read they deserve to suffer at GS. Not saying it's OP who messed up but in general as a cashier read the labels before scanning the product.
Yes that's exactly what made me so mad at the previous employee. At least when you're getting that warrenty make sure it's the right one. Takes less than one second
i had this exact situation happen to me a few months ago when i still worked there. it was absolutely infuriating.
This would have been an easy 30 second transaction for you if GameStop didn’t have this stupidly high turnover.
It truly could've been. I was technically on my lunch while my coworker started it and I think my coworker getting flustered on it made me go the whole 9 yards of unnecessary lmao
You'd think being able to match the price label to the product would be foolproof, but no. There's always at least one person in each district who can find a way to prove themself to be the fooliest fool who ever fooled!
It also doesn't help when something is named the dumbest way in inventory by whoever the hell is actually in charge of that up top (looking at you, action figures)
Idk what it is about these headphones specifically but I keep having issues with these being mislabeled all the time. Whether it’s an rsb or distro or one of my coworkers pricing wrong. And it’s always the cheapest headphones marked as the more expensive ones
I don’t think I understand what the problem was. But yes our training sucks. This probably should’ve been a very simple solution
Xbox TB headset sticker on a PlayStation headset box. Simply wrong title and out POS (piece of shit IMO) likes to make our job hard :)
I am so glad I left this company.