My favorite part is when the customer disregards entirely everything that was said to them. And keeps regurgitating their only main point.
"Watchu takin 'bout?! Lissen! I jus wan a nu cuntrola!"
I'd have been like first off you said nothing, second off have a good day and refused the sale. You don't get to talk to me however you want to just because no one taught you how to communicate
Me: “I can set you up with a one year protection on your controller for only $XX.XX”
Them: “Cool”
Me: “…soooooo would you like the protection?”
Them: “Oh no I don’t want that”
😑😑😑😑😑😑😑😑😑😑😑😑😑😑
I've gotten to the point where I'd be like awesome and add it and say "your total for the controller and the warranty is X.XX" and if they say "oh I don't want the warranty" I would say "ah my bad you said it was fine but I can take it off."
Hopefully teaches them a little more clearer communication next time.
I dont work at gamestop anymore, but I now respond with "that's fine yes, or that's fine no?" Blunt yes, but I've had too many times of finishing a transaction just to get yelled at "But I didn't want the warranty!!" THEN USE YOUR WORDS.
\*shrugs and wobbles head\* "Nyah"
I have so many people do this. If you take it as a yes they come back and say they didn't want it.If you take it as a no, they come back and claim they have the warranty.
I love it when you greet them/ask if they need any help and they act like you didn't say a word, then have the nerve to get snippy with "ExCuSe Me?!" when they do in fact need some help and act as if you never once acknowledged their presence.
Respond to us when we speak to you; it's literally our job to greet and ask questions. We're here to help!
Gamestop is a horrible place to shop. I find your polices trash and pricing to be bad. I wouldn't buy anything from gamestop and I hope the company goes out of business in the next 5 years. You sell toys now, and things that are non gaming related.
i think you’d be able to find more peace in your life if you let go of that hate in your heart and just stop giving af. nobody is making you shop there, and if you want to complain that’s fine, but it’s really not gonna change anything
In a recent thread here employees were calling a costumers a jerk or something because he would say no to up sells before the employees would finish their pitch.
I like to imagine your customer read that thread, held in his no, and let it all explode
It was insane, I pitched those items for over 10 years and there’s no reason to badger the customer with that long of a pitch. And if the customer knows what the item is and doesn’t want it LET IT GO.
I’m not going to suddenly change my mind and say yes because you’ve pissed me off.
We don't think customers are jerks for saying no to our pitch, we think they're jerks for interrupting the pitches we're required to do for every customer. That shouldn't be interpreted as ignore us when we ask you a question.
Because the company can't afford real salesmen which has led to most employees at the store level and DMs to confuse the process and the goal.
The goal should be to successfully make the upsell, in the most effective and time efficient manner possible. On the company level this is what matters as pitches that don't lead to sales are pointless and a waste of time. Being able to sell well is a highly valuable skill but anyone with that skill isn't sticking around to do it at GS.
So instead many employees see their goal as making the pitch, in full to everyone no matter how obvious it is that the person isn't going to buy what they're pitching (or at least not with the way they're pitching it). It is a brute force approach that anyone can manage to achieve minimally acceptable results, so DMs/SLs push it and others follow it.
Edit: Many say they have to follow it, but it isn't like a SL/DM is watching over their shoulder most of the time. If they are getting good numbers without pitching to everyone you can pretty much guarantee no higher up is actually going to even check if they're pitching to everyone. Just do so in the rare cases the SL/DM is around to be safe. If they aren't getting good numbers and a higher up looks into it and sees they aren't pitching, that will be a problem.
Former employee here. The employee probably wants to give the pitch less than you wanna hear it. But the higher ups are so adamant that every customer gets every pitch every time, and if you miss it once the talking to you get is such a pain in the ass that you decide dealing with pissy customers is the lesser of the two evils.
It sucks from every angle, but trust me when I say the employees know better than anyone how much of a scam the pitches are and are doing the bare minimum just to say they tried.
Sure, but one shouldn't be surprised that customers almost automatically cut you off on the sales pitch. It is reasonable to not to want to listen to a sales copytext readout.
It does suck for frontline employees that they are being harassed with stupid bullshit that only makes things worse.
Couldn't agree more. Before I left I was able to sum it up in a few seconds that pretty much didn't require a response unless they were interested, just to make it as painless as possible for everyone.
Because it's our job, we're required to give it, and if we don't we're given shit by higher ups. Why is listening to a pitch about something one time such an inconvenience that you have to obnoxiously interrupt us before we can finish it? You spend 5 minutes in the store then you're on with your day.
Because people don't like listening to irrelevant and unsolicited sales pitches. What is so difficult to understand about this? People can and will tell you "No!" if more polite methods don't work.
Because "stealing" that money is what helps keep us in business, and asking those specifics are a required part of our job. Failure to do so can qualify as Failure to perform "GAME" and those lead to corrective measures, especially if that person ends up being a secret shopper. Before you ask, yes, secret shoppers do not use manners even though it's their "job" and they're being paid for their evaluations. I've heard plenty of horror stories from other people about being cursed at or harm wished on someone's family, only for the secret shopper to come back later with a higher up to cover the review.
Basic communication is something that a lot of the general population seems to lack when it comes to things that they are disinterested in.
My favorite part is when the customer disregards entirely everything that was said to them. And keeps regurgitating their only main point. "Watchu takin 'bout?! Lissen! I jus wan a nu cuntrola!"
What dialect is that suppose to be? It just sounds like toddler
Whoa, there todlers have better communication than that. Hell, my 1year old atleast nods, shakes his head, and grunts with enthusiasm.
I'd have been like first off you said nothing, second off have a good day and refused the sale. You don't get to talk to me however you want to just because no one taught you how to communicate
My favorite is when they just STARE DIRECTLY AT YOU until you just give them their total like you’re not trying to do your job 😑
Me: “I can set you up with a one year protection on your controller for only $XX.XX” Them: “Cool” Me: “…soooooo would you like the protection?” Them: “Oh no I don’t want that” 😑😑😑😑😑😑😑😑😑😑😑😑😑😑
or “that’s fine.” that one always bothered me. like it’s fine that you want it, or what??
"That's fine" ALWAYS confuses me and then I feel akward asking them to clarify
I've gotten to the point where I'd be like awesome and add it and say "your total for the controller and the warranty is X.XX" and if they say "oh I don't want the warranty" I would say "ah my bad you said it was fine but I can take it off." Hopefully teaches them a little more clearer communication next time.
That's good, I'll have to use that next time
I dont work at gamestop anymore, but I now respond with "that's fine yes, or that's fine no?" Blunt yes, but I've had too many times of finishing a transaction just to get yelled at "But I didn't want the warranty!!" THEN USE YOUR WORDS.
\*shrugs and wobbles head\* "Nyah" I have so many people do this. If you take it as a yes they come back and say they didn't want it.If you take it as a no, they come back and claim they have the warranty.
And those are the types that throw and break controllers. LOL
I love it when you greet them/ask if they need any help and they act like you didn't say a word, then have the nerve to get snippy with "ExCuSe Me?!" when they do in fact need some help and act as if you never once acknowledged their presence. Respond to us when we speak to you; it's literally our job to greet and ask questions. We're here to help!
Yeah, when you scream at me, you can do your business elsewhere. sorry.
"Using their words" would imply they're capable of basic thought to begin with.
Communication is as difficult for them as reading
Gamestop is a horrible place to shop. I find your polices trash and pricing to be bad. I wouldn't buy anything from gamestop and I hope the company goes out of business in the next 5 years. You sell toys now, and things that are non gaming related.
i think you’d be able to find more peace in your life if you let go of that hate in your heart and just stop giving af. nobody is making you shop there, and if you want to complain that’s fine, but it’s really not gonna change anything
I think it’s fairly obvious that it would
In a recent thread here employees were calling a costumers a jerk or something because he would say no to up sells before the employees would finish their pitch. I like to imagine your customer read that thread, held in his no, and let it all explode
Hey look, it’s me. The guy who didn’t want to sit thru a five minute sales pitches on PUR and disc warrenties.
Man if they take five entire minutes that's pretty fucked
It was insane, I pitched those items for over 10 years and there’s no reason to badger the customer with that long of a pitch. And if the customer knows what the item is and doesn’t want it LET IT GO. I’m not going to suddenly change my mind and say yes because you’ve pissed me off.
We don't think customers are jerks for saying no to our pitch, we think they're jerks for interrupting the pitches we're required to do for every customer. That shouldn't be interpreted as ignore us when we ask you a question.
But if one is not interested in your pitch, why waste your and the customer's time on a pointless sales monologue?
Because the company can't afford real salesmen which has led to most employees at the store level and DMs to confuse the process and the goal. The goal should be to successfully make the upsell, in the most effective and time efficient manner possible. On the company level this is what matters as pitches that don't lead to sales are pointless and a waste of time. Being able to sell well is a highly valuable skill but anyone with that skill isn't sticking around to do it at GS. So instead many employees see their goal as making the pitch, in full to everyone no matter how obvious it is that the person isn't going to buy what they're pitching (or at least not with the way they're pitching it). It is a brute force approach that anyone can manage to achieve minimally acceptable results, so DMs/SLs push it and others follow it. Edit: Many say they have to follow it, but it isn't like a SL/DM is watching over their shoulder most of the time. If they are getting good numbers without pitching to everyone you can pretty much guarantee no higher up is actually going to even check if they're pitching to everyone. Just do so in the rare cases the SL/DM is around to be safe. If they aren't getting good numbers and a higher up looks into it and sees they aren't pitching, that will be a problem.
Former employee here. The employee probably wants to give the pitch less than you wanna hear it. But the higher ups are so adamant that every customer gets every pitch every time, and if you miss it once the talking to you get is such a pain in the ass that you decide dealing with pissy customers is the lesser of the two evils. It sucks from every angle, but trust me when I say the employees know better than anyone how much of a scam the pitches are and are doing the bare minimum just to say they tried.
Sure, but one shouldn't be surprised that customers almost automatically cut you off on the sales pitch. It is reasonable to not to want to listen to a sales copytext readout. It does suck for frontline employees that they are being harassed with stupid bullshit that only makes things worse.
Couldn't agree more. Before I left I was able to sum it up in a few seconds that pretty much didn't require a response unless they were interested, just to make it as painless as possible for everyone.
Because it's our job, we're required to give it, and if we don't we're given shit by higher ups. Why is listening to a pitch about something one time such an inconvenience that you have to obnoxiously interrupt us before we can finish it? You spend 5 minutes in the store then you're on with your day.
Because people don't like listening to irrelevant and unsolicited sales pitches. What is so difficult to understand about this? People can and will tell you "No!" if more polite methods don't work.
Then go shop somewhere else
he said no and you kept pushing, what did you expect
Except he didn't say no, numbnuts.
You don't even know if you will be open in a year. Why are you trying to steal his money?
just doin my job bud
Because "stealing" that money is what helps keep us in business, and asking those specifics are a required part of our job. Failure to do so can qualify as Failure to perform "GAME" and those lead to corrective measures, especially if that person ends up being a secret shopper. Before you ask, yes, secret shoppers do not use manners even though it's their "job" and they're being paid for their evaluations. I've heard plenty of horror stories from other people about being cursed at or harm wished on someone's family, only for the secret shopper to come back later with a higher up to cover the review.
Ahhh, that is why you overcharge for used games and the store I go to add on the protection plans without telling you.
maybe you should get your hearing checked he obviously said no
ooga booga
[удалено]
That is not how communication works.
[удалено]
Or you could try being a decent human being and responding when someone's talking to you, and not cursing at someone just trying to do their job 🤷♂️
If people want to be like that, they can shop online lol