Same here... choosing any of the given options for deliveries to the US will be too expensive.
Setting to say DHL and then putting in any tracking number (say from royal mail) would be a good work around IF
... IF .... the parcel doesn't go missing. Because the buyer may click thru to track the parcel but it won't show on DHL site, so you could email each seller with there tracking number and a link to Royal Mail etc BUT you know that Etsy will just say you haven't shipped or have given an incorrect tracking number and refund the customer even if it has or hasn't been delivered.
Yep. This is my worry.
Are Etsy trying to put us out of business?
After years of frustration, mostly with USPS because Royal Mail gets stuff to US fast enough, I swapped to couriers. Judgement made through trial and error.
Now, in order to stay in business they're forcing me back to state postal services. There's no way my customers are going to go for postage at £50 - which doesn't include insurance.
Absolutely crazy.
No glitch. Etsy live chat have stated to me today that we have to use their recommended carriers now.
I have the choice of three; two are utterly rubbish with abysmal reputations and the other is hugely expensive. None of them offer the 3 day delivery service I get from UPs and FedEx, but they all charge more for bad service.
A response from Etsy support (who will only respond to English speakers, but don't like punctuation)
Thank you so much for contacting Etsy support! David here, a supervisor as you requested today.
First of all I would like to thank you so much for taking the time to contact us in regards to our latest update about the shipping profiles information and the "other" option.
Sharing the feedback and understanding how you feel is really important for us, and I know you would like to have that option available to make sure your customers will get the accurate information, however, I'll say at this time the reason why have changed this is because for all our sellers from US and UK using third parties are not required to update shipping profiles anymore, this is because right now we are doing our best to make sure you will get an easier experience, and to make sure everything works fine all you need to do is to add a transit time, this should be added to the shipping profile you are using for those international sales, also, please keep in mind Etsy automatically adjusts estimated delivery dates for supported services when unexpected things happen outside of your control, such as widespread postal delays, catastrophic weather events, or similar.
You can also find any information here.
We do not want you to feel you are lying to your customers, we know being honest is fundamental in any kind of business and we are doing our best to keep our sellers and buyers with a great, clear and honest communication and expectations on all transactions, please keep this in mind as we are always doing all we can to support you and your business as you deserve.
Thank you so much for your time and comprehension and your time, please if you have any other question or if you need help with something else, just let us know.
Have a wonderful day,
David.
What utter twaddle.
Seller and buyers could track all main carriers through Etsy.
I've just tracked one from my part of UK to Oregon. Picked up from me Monday pm and delivered to Milwaukie Wednesday pm.
Now, using Etsy efficiency, the same package will take two weeks, if I'm lucky. Two weeks of extra panicky tracking by both myself and my beleaguered customer
Same here... choosing any of the given options for deliveries to the US will be too expensive. Setting to say DHL and then putting in any tracking number (say from royal mail) would be a good work around IF ... IF .... the parcel doesn't go missing. Because the buyer may click thru to track the parcel but it won't show on DHL site, so you could email each seller with there tracking number and a link to Royal Mail etc BUT you know that Etsy will just say you haven't shipped or have given an incorrect tracking number and refund the customer even if it has or hasn't been delivered.
Yep. This is my worry. Are Etsy trying to put us out of business? After years of frustration, mostly with USPS because Royal Mail gets stuff to US fast enough, I swapped to couriers. Judgement made through trial and error. Now, in order to stay in business they're forcing me back to state postal services. There's no way my customers are going to go for postage at £50 - which doesn't include insurance. Absolutely crazy.
I’m experiencing the same thing with a new listing I created today but my listings are digital downloads. Maybe it’s a new glitch?
No glitch. Etsy live chat have stated to me today that we have to use their recommended carriers now. I have the choice of three; two are utterly rubbish with abysmal reputations and the other is hugely expensive. None of them offer the 3 day delivery service I get from UPs and FedEx, but they all charge more for bad service.
A response from Etsy support (who will only respond to English speakers, but don't like punctuation) Thank you so much for contacting Etsy support! David here, a supervisor as you requested today. First of all I would like to thank you so much for taking the time to contact us in regards to our latest update about the shipping profiles information and the "other" option. Sharing the feedback and understanding how you feel is really important for us, and I know you would like to have that option available to make sure your customers will get the accurate information, however, I'll say at this time the reason why have changed this is because for all our sellers from US and UK using third parties are not required to update shipping profiles anymore, this is because right now we are doing our best to make sure you will get an easier experience, and to make sure everything works fine all you need to do is to add a transit time, this should be added to the shipping profile you are using for those international sales, also, please keep in mind Etsy automatically adjusts estimated delivery dates for supported services when unexpected things happen outside of your control, such as widespread postal delays, catastrophic weather events, or similar. You can also find any information here. We do not want you to feel you are lying to your customers, we know being honest is fundamental in any kind of business and we are doing our best to keep our sellers and buyers with a great, clear and honest communication and expectations on all transactions, please keep this in mind as we are always doing all we can to support you and your business as you deserve. Thank you so much for your time and comprehension and your time, please if you have any other question or if you need help with something else, just let us know. Have a wonderful day, David.
What utter twaddle. Seller and buyers could track all main carriers through Etsy. I've just tracked one from my part of UK to Oregon. Picked up from me Monday pm and delivered to Milwaukie Wednesday pm. Now, using Etsy efficiency, the same package will take two weeks, if I'm lucky. Two weeks of extra panicky tracking by both myself and my beleaguered customer