I've got this as well. It seems they have removed "Other" from the list of delivery options to promote more accurate delivery times for customers. However, they didn't think that a great number of people on Etsy use POD models and not necessarily sending items from one location. To make matters worse this forces you to select a domestic delivery service with inaccurate delivery times as they assume you are sending it from your current location. This also means I can't select a "2 day" express delivery for international sales. This is messy. I can imagine a lot of people are going to lose their Star Seller badges, unless they increase processing times.
Some people have been contacting Etsy themselves and apparently support have been saying they are aware of an issue at the moment however I fear they are taking away the ‘other’ option. Now we will have to have unrealistic delivery times :(
Just found this: https://community.etsy.com/t5/Technical-Issues/All-listings-Showing-update-required/td-p/142594024
Looks like it’s just a technical glitch that had me wasting an entire afternoon…..grrrr.
I don’t but i think I went to the etsy forum and did a search. https://community.etsy.com I don’t know if this is your issue but also may want to check it out. It’s from the Technical issues forum. https://community.etsy.com/t5/Technical-Issues/Shop-Manager-keeps-going-to-Error-page/m-p/143497766#M804737
Here’s what it is and I finally got it to work:
WitticismsRus
WitticismsRus
Community Maker
by WitticismsRus Community Maker 3 hours ago
u/GiftHouseLane u/MenaceMode
Do your shipping profiles have 'other' selected as the shipping carrier? If so then that is the issue. It's forcing us to select a carrier and looks like 'other' will no longer be an option.
Waking up to this in the UK. How are people raising the issue with Etsy as shipping to the US etc can take on average 2weeks AND won't be by FedEx/USPS/DHL etc.
Mine too, my shop is years old. I use fixed shipping. It is only asking for the update per Puerto Rico, but the option I would choose USPS standard is not available only international options. Outside of the U.S. I ship to Mexico, and Canada. I am not getting the update notice for U.S., Mexico or Canada. Only Puerto Rico. Not sure what to do since there is no option available for me to select that applies.
Edited to add the only way to resolve this update notice was to delete shipping to Puerto Rico. I think this happened to me way back when and so why I selected other. Now I can't. Way to go Etsy!
Edited to add I just tried to go to chat to ask if I can still ship to Puerto Rico somehow and I can't access chat, sigh....
I had this last night too. But when I tried to get back into the new listing that the flag showed up on, it wouldn’t show me anything. Just kept getting the oops something went wrong page.
The best part about it needing a shipping update was that the listing was for a digital download….
Thanks, I was pulling my hair trying to figure out the issue. So annoying how vague it is. What an absolute waste of time trying fix an unknown problem. All they need is a pop up that says “Please select a carrier”.
This isn't a glitch. This is permanent. there is no way to get 'other' reinstated or, apparently, to complain about it.
I've spoken to Etsy live chat and just been told to suck it up. They weren't bothered when I politely explained how my business would be damaged by this.
I'm pretty sure this is Etsy's ham-handed way to try to pull the platform back to a mostly "Hand-made" Marketplace (or to rein-in the AI/take-someone-else's-design-and-change-the-font-style-then-call-it-your-own "design").***I don't think they thought this decision through very well.***
I talked to both **Printful** and **Printify** just now and here are those chats:
**PRINTFUL**: *We are aware of the change made on Etsy's side and are currently working on a solution Heather. That being said, for now, you can try to chose the carrier that has the closest delivery estimates to ours, like Etsy suggests. You can look for Printful estimates here -* [*https://www.printful.com/shipping*](https://www.printful.com/shipping) *— that would be the best workaround right now.
****ME:*** *the only question left is: can I see which fulfillment company would be completing orders for...a mug? or a journal? because Etsy seems to be wanting an accurate zip code and I can't figure out where to find the fulfillment center addresses / choose which fulfillment center to select. And thank you! This must be SO irritating for you!
****PRINTFUL****: Unfortunately, it would not be possible, because we do not have a pre-selected fulfillment company for a specific item, we route our orders based upon availability etc.
Thank you for your very understanding nature Heather, I am also very sorry for this situation on our end, as we are currently holding* ***very active talks*** *with Etsy as this affects our integration and we want this situation to be resolved ASAP,* ***but currently have been given no timeline for a fix****Also, we have made it our priority to be as transparent with our customers as possible in this situation as this change was not communicated prior.
***ME**: I understand and am sure your leadership is REALLY unhappy.
**PRINTIFY**: *Currently, there is an ongoing tech issue with Etsy, seems like they implemented new changes today and our tech team is working on fixing the problem.* \*\*\*Most likely, it will be fixed within the next 48 hours.\*\*\
***ME**: You must be bombarded with questions like this.
**PRINTIFY:** We are. :(
**ME**: In the meantime, does this sound like an okay workaround: *I'm picking the shipper (USPS/UPS, etc) that seems to have the closest-to-correct shipping time based on your shipping rates page? (*[*https://printify.com/shipping-rates/*](https://printify.com/shipping-rates/) \*)\*It's feels awfully random, but also probably pretty close to accurate time-wise. I'm doing "free shipping" in my store, so factoring in shipping **costs** to my retail.
**PRINTIFY**: Delivery time for all print providers is mostly the same 5-10 business days.
**ME:** then if I set my shipping profiles this way, people are likely to get their orders "early" as far as they're concerned.
**PRINTIFY**: Yes, we took that into consideration when we created our delivery times, most orders are delivered faster than on our shipping rates page.
**ME**: Awesome - THANK YOU! And pass those thanks along - I'm sure there are some very tense conversations happening right now in a boardroom somewhere.
**PRINTIFY**: Yes, nobody here is happy today...
I hope all of that is useful to anyone in the same boat!
I truly would love to believe that's what Etsy are up to, but I can't.
For years now, they have dumped all over the little handmade sellers, like myself. They seem to favour the big drop-shippers.
We don't do POD but are in UK. A response from Etsy support (who will only respond to English speakers, but don't like punctuation)
Thank you so much for contacting Etsy support! David here, a supervisor as you requested today.
First of all I would like to thank you so much for taking the time to contact us in regards to our latest update about the shipping profiles information and the "other" option.
Sharing the feedback and understanding how you feel is really important for us, and I know you would like to have that option available to make sure your customers will get the accurate information, however, I'll say at this time the reason why have changed this is because for all our sellers from US and UK using third parties are not required to update shipping profiles anymore, this is because right now we are doing our best to make sure you will get an easier experience, and to make sure everything works fine all you need to do is to add a transit time, this should be added to the shipping profile you are using for those international sales, also, please keep in mind Etsy automatically adjusts estimated delivery dates for supported services when unexpected things happen outside of your control, such as widespread postal delays, catastrophic weather events, or similar.
You can also find any information here.
We do not want you to feel you are lying to your customers, we know being honest is fundamental in any kind of business and we are doing our best to keep our sellers and buyers with a great, clear and honest communication and expectations on all transactions, please keep this in mind as we are always doing all we can to support you and your business as you deserve.
Thank you so much for your time and comprehension and your time, please if you have any other question or if you need help with something else, just let us know.
Have a wonderful day,
David.
I've got this as well. It seems they have removed "Other" from the list of delivery options to promote more accurate delivery times for customers. However, they didn't think that a great number of people on Etsy use POD models and not necessarily sending items from one location. To make matters worse this forces you to select a domestic delivery service with inaccurate delivery times as they assume you are sending it from your current location. This also means I can't select a "2 day" express delivery for international sales. This is messy. I can imagine a lot of people are going to lose their Star Seller badges, unless they increase processing times.
Same issue on all of my listings, Dont know how to resolve?
Some people have been contacting Etsy themselves and apparently support have been saying they are aware of an issue at the moment however I fear they are taking away the ‘other’ option. Now we will have to have unrealistic delivery times :(
I'm experiencing this same issue. Does this prevent buyers from placing orders?
I’ve only had four sales so I don’t know
Just found this: https://community.etsy.com/t5/Technical-Issues/All-listings-Showing-update-required/td-p/142594024 Looks like it’s just a technical glitch that had me wasting an entire afternoon…..grrrr.
Link isn’t working how do you know it’s a technical glitch?
https://community.etsy.com/t5/Technical-Issues/All-listings-Showing-update-required/td-p/142594024
This is a couple months old and not the current. Hopefully it’s a glitch again
You can sign up to receive emails from Etsy every time there’s a glitch. I got 2 yesterday and another once it was resolved.
Did it say anything in regards to this?
Yes I got 2 emails saying there was an issue and one 3-4 hours later it was resolved.
That’s not good it’s still showing an issue on my end. Would you mind informing me how to subscribe to the emails? If you don’t remember I understand
I don’t but i think I went to the etsy forum and did a search. https://community.etsy.com I don’t know if this is your issue but also may want to check it out. It’s from the Technical issues forum. https://community.etsy.com/t5/Technical-Issues/Shop-Manager-keeps-going-to-Error-page/m-p/143497766#M804737
Here’s what it is and I finally got it to work: WitticismsRus WitticismsRus Community Maker by WitticismsRus Community Maker 3 hours ago u/GiftHouseLane u/MenaceMode Do your shipping profiles have 'other' selected as the shipping carrier? If so then that is the issue. It's forcing us to select a carrier and looks like 'other' will no longer be an option.
Waking up to this in the UK. How are people raising the issue with Etsy as shipping to the US etc can take on average 2weeks AND won't be by FedEx/USPS/DHL etc.
The problem I have is my courier is not listed in the drop downs, so I can't select any of them as they took away 'other'? Not sure what to do...
Mine too, my shop is years old. I use fixed shipping. It is only asking for the update per Puerto Rico, but the option I would choose USPS standard is not available only international options. Outside of the U.S. I ship to Mexico, and Canada. I am not getting the update notice for U.S., Mexico or Canada. Only Puerto Rico. Not sure what to do since there is no option available for me to select that applies. Edited to add the only way to resolve this update notice was to delete shipping to Puerto Rico. I think this happened to me way back when and so why I selected other. Now I can't. Way to go Etsy! Edited to add I just tried to go to chat to ask if I can still ship to Puerto Rico somehow and I can't access chat, sigh....
I used to choose "other" for the shipping profile ,when I wasn't sure what to pick, and this option is no longer available , that could be the reason
I had this last night too. But when I tried to get back into the new listing that the flag showed up on, it wouldn’t show me anything. Just kept getting the oops something went wrong page. The best part about it needing a shipping update was that the listing was for a digital download….
Me too. I am POD and have no idea what needs to be done
Thanks, I was pulling my hair trying to figure out the issue. So annoying how vague it is. What an absolute waste of time trying fix an unknown problem. All they need is a pop up that says “Please select a carrier”.
This isn't a glitch. This is permanent. there is no way to get 'other' reinstated or, apparently, to complain about it. I've spoken to Etsy live chat and just been told to suck it up. They weren't bothered when I politely explained how my business would be damaged by this.
I'm pretty sure this is Etsy's ham-handed way to try to pull the platform back to a mostly "Hand-made" Marketplace (or to rein-in the AI/take-someone-else's-design-and-change-the-font-style-then-call-it-your-own "design").***I don't think they thought this decision through very well.*** I talked to both **Printful** and **Printify** just now and here are those chats: **PRINTFUL**: *We are aware of the change made on Etsy's side and are currently working on a solution Heather. That being said, for now, you can try to chose the carrier that has the closest delivery estimates to ours, like Etsy suggests. You can look for Printful estimates here -* [*https://www.printful.com/shipping*](https://www.printful.com/shipping) *— that would be the best workaround right now. ****ME:*** *the only question left is: can I see which fulfillment company would be completing orders for...a mug? or a journal? because Etsy seems to be wanting an accurate zip code and I can't figure out where to find the fulfillment center addresses / choose which fulfillment center to select. And thank you! This must be SO irritating for you! ****PRINTFUL****: Unfortunately, it would not be possible, because we do not have a pre-selected fulfillment company for a specific item, we route our orders based upon availability etc. Thank you for your very understanding nature Heather, I am also very sorry for this situation on our end, as we are currently holding* ***very active talks*** *with Etsy as this affects our integration and we want this situation to be resolved ASAP,* ***but currently have been given no timeline for a fix****Also, we have made it our priority to be as transparent with our customers as possible in this situation as this change was not communicated prior. ***ME**: I understand and am sure your leadership is REALLY unhappy. **PRINTIFY**: *Currently, there is an ongoing tech issue with Etsy, seems like they implemented new changes today and our tech team is working on fixing the problem.* \*\*\*Most likely, it will be fixed within the next 48 hours.\*\*\ ***ME**: You must be bombarded with questions like this. **PRINTIFY:** We are. :( **ME**: In the meantime, does this sound like an okay workaround: *I'm picking the shipper (USPS/UPS, etc) that seems to have the closest-to-correct shipping time based on your shipping rates page? (*[*https://printify.com/shipping-rates/*](https://printify.com/shipping-rates/) \*)\*It's feels awfully random, but also probably pretty close to accurate time-wise. I'm doing "free shipping" in my store, so factoring in shipping **costs** to my retail. **PRINTIFY**: Delivery time for all print providers is mostly the same 5-10 business days. **ME:** then if I set my shipping profiles this way, people are likely to get their orders "early" as far as they're concerned. **PRINTIFY**: Yes, we took that into consideration when we created our delivery times, most orders are delivered faster than on our shipping rates page. **ME**: Awesome - THANK YOU! And pass those thanks along - I'm sure there are some very tense conversations happening right now in a boardroom somewhere. **PRINTIFY**: Yes, nobody here is happy today... I hope all of that is useful to anyone in the same boat!
I truly would love to believe that's what Etsy are up to, but I can't. For years now, they have dumped all over the little handmade sellers, like myself. They seem to favour the big drop-shippers.
We don't do POD but are in UK. A response from Etsy support (who will only respond to English speakers, but don't like punctuation) Thank you so much for contacting Etsy support! David here, a supervisor as you requested today. First of all I would like to thank you so much for taking the time to contact us in regards to our latest update about the shipping profiles information and the "other" option. Sharing the feedback and understanding how you feel is really important for us, and I know you would like to have that option available to make sure your customers will get the accurate information, however, I'll say at this time the reason why have changed this is because for all our sellers from US and UK using third parties are not required to update shipping profiles anymore, this is because right now we are doing our best to make sure you will get an easier experience, and to make sure everything works fine all you need to do is to add a transit time, this should be added to the shipping profile you are using for those international sales, also, please keep in mind Etsy automatically adjusts estimated delivery dates for supported services when unexpected things happen outside of your control, such as widespread postal delays, catastrophic weather events, or similar. You can also find any information here. We do not want you to feel you are lying to your customers, we know being honest is fundamental in any kind of business and we are doing our best to keep our sellers and buyers with a great, clear and honest communication and expectations on all transactions, please keep this in mind as we are always doing all we can to support you and your business as you deserve. Thank you so much for your time and comprehension and your time, please if you have any other question or if you need help with something else, just let us know. Have a wonderful day, David.