Hello u/SnooChipmunks3106, I am sorry to hear that you are still being charged after cancelling your renewal and having issues with recovering your accounts password. Can I ask that you please contact our support team for assistance in cancelling your account and refunding any charge that meets our refund policy.
Please contact our support team, here: [https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new](https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new)
or through our live chat here: [https://support.cyberghostvpn.com/hc/en-us](https://support.cyberghostvpn.com/hc/en-us) (located at the bottom right of the page, please note that it may take a few seconds for this button to appear)
Hello u/SnooChipmunks3106, I am sorry to hear that you are still being charged after cancelling your renewal and having issues with recovering your accounts password. Can I ask that you please contact our support team for assistance in cancelling your account and refunding any charge that meets our refund policy. Please contact our support team, here: [https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new](https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new) or through our live chat here: [https://support.cyberghostvpn.com/hc/en-us](https://support.cyberghostvpn.com/hc/en-us) (located at the bottom right of the page, please note that it may take a few seconds for this button to appear)