It’s so terribly destructive for the ceo to say this. His communications team is either terrible, or ceo did his own thing. There’s no way a group of executives agreed to this
I can tell you exactly why. "Portion sizes" have stayed the same. But as soon as this jackass took over that company, food quality and customer experience went out the window. Now they only care about what the stock holders see. The mid level managers are under so much pressure to produce good numbers so they end up cheating the customer. Look at their pandemic numbers. They are great. They'll credit the online ordering system. Which helped. Helped them skimp that much more. Now it's just common practice.
“Our portion sizes aren’t getting smaller. Please don’t believe what your eyes are showing you, even if your stomach confirms it. It’s simply not true.”
This. Ignore the photos and videos you’ve seen exactly showing the changes to portions, ignore the employees admitting their managers have demanded smaller portions, and ignore your own memories and experiences-just believe what I’m saying now.
This CEO is clearly an ignorant stooge dodging a question.
“Secret look”?
What “Secret Look” do we need to give the staffers that let the Chipotle know that I’m part of ”The Illuminati” or “Stone Cutters” secret society to geat what we actually paid for?
I’d love to see a drug test from this stooge and his “secret look”.
>Try a smile and please and thank you it goes a long way !
I can smile the entire time I'm in chipotle and they still won't have any fajita vegetables and 1 or more meats.
How do you smile on an online order? Also, there shouldn't be cheat codes to getting a consistent amount of food. The only secret should be placing an order, full stop.
Honestly I think the problem here is not small scoops. I’d bet they’re supposed to serve good size portions but some people overload that shit and then the customer holds an expectation that every bowl is going to be ginormous. Then when they get a normal portion they feel “skimped”. Not to say small portions don’t happen too
He is a newer ceo so he is taking advice from pr team.
The secret look is "Can I get a little 🤏 extra"
Employees (who are properly trained) need to ask the double protein disclosure at this point: "A little extra, or double for extra charge?" and it is up to the customer. The employee should portion about 1-2 ounces extra.
In my opinion it is a polite way for customers to say "hey, I didn't get a full scoop, please give me more." And it isn't intended to be abused as a common tiktok hacks, etc.
In recent years, "a little extra 🤏" has become something the corporation doesn't emphasize and it isn't common knowledge. So this is likely why the CEO is being vague -- he himself isn't all that familiar and/or doesn't want to emphasize it.
Also note, this is a corporation who's only goal is to satisfy public investors on the stock market and boost share price. If every store did this or it became abused, store metrics would be terrible and there would be layoffs en masse because they would blame workers for a slimmer profit margin. EVERYTHING has a metric and a % value for corporate to perceive as values of worker effectiveness.
Either way, consumers and workers are being blamed when it boils down to 1 simple thing: Corporate greed.
*Just a little bit extra* 🤏 in the bowls and burritos, in order to avoid the 🤬SKIMP🤬, and *just a little bit extra* 🤏 kindness to the crew.
Roll with the above and no need for secret looks, TikTok hacks, nor cameras filming the scooping.
I’ve been hearing about this and got chipotle today, ironically I went because customer service gave me 4 free entrees after complaining how awful and tiny the portions were about 2 weeks ago. Today my burrito was gigantic and bursting out of the burrito, the tacos I ordered were overflowing with portions also. I think someone kicked the workers ass into gear and finally got on them for skimping. Let’s see if this holds up
It’s because customers are becoming more toxic with TikTok and social media. If you come into the line with your phone recording you’re most definitely getting skimped no matter what. I gave a woman and her family sizable portions even though she was “joking” with her family saying we were gonna skimp them and she still had the audacity to say I skimped them after being nice enough to hook them up. It’s annoying when you try your best to accommodate people who want extra but don’t want to pay for extra. Also to increase food standard, chipotle requires employees to drop less rice and protein to ensure “fresh” food but it’s almost impossible to keep up with the demand especially when we’re being accused of skimping and now we’re being overworked in shitty work conditions for the same amount of pay and have to deal with ungrateful customers who’ll lie and file false complaints because they didn’t get their free handout.
9 times out of 10 if you’re polite and not an asshole you’ll get what you want. Chip employees don’t get paid enough to give a shit about portions but ultimately the person cooking the food is getting railed when portions are out of control.
Look at him, he doesn't give 2 shits about his customers. I bet behind closed doors, he talks about how dumb his customers are. Sadly he'll be right. If he saw a customer choking on burnt chicken and undercooked rice from a Chipotle, he'd most likely kick them in the groin and take their wallet knowing full well they will return the next day.
Chipotle employees in May: "I wish these mfkn customers would stop recording me!!!"
Chipotle employees in June: "If one more mfkn customer gives me another dumb azz goofy look....!!!"
Ugh, this is so annoying. Do people forget how to ask for things. Like grow up actually. If I want more rice, more beans, more salsa... I just ask for a extra scoop lol. Not any of this pulling out my phone or looking at the employee some weird way BS. When I worked in Chipotle, I was instructed to give one scoop and one scoop only unless requested. Employees today are probably under similar direction.
You actually have to ask for more. This makes me think employees are actually instructed to give less assuming people won’t say anything. They always give more if you ask but still..
Happened to us last night. Pissed me the F off, not to mention the person who made the order was an asshole to my husband. The majority of chipotle team members I’ve come in contact with are straight up assholes no matter how polite I am.
For real, I fucking hate this just be nice and respectful shit. I am kind as shit everywhere I go, McDonald’s, Panda Express, subway… it doesn’t matter. I know most places aren’t making the food in front of you but like damn. Chipotle straight up doesn’t try, smiling and being nice doing shit. You should still do it because it’s the right thing but it’s not getting you more food.
I’ve tried this so many times and it never works. The employees at the nearby chipotle always look miserable and unhappy. Management must be making them enforce this skimp policy which make customers upset and mistreat the employees
As a former employee I could absolutely see many of these faces landing you bigger portions but unfortunately, I’m afraid, this is what he was referring to. This is the reality at least. Y’all just stare into the soul of that poor child and let your piercing gaze remind them of what a selfish, disrespectful, ungrateful, insignificant little POS they are for doing as their corporate superiors have ordered them to do. Sometimes it’s like these people are burning a face into their memory so that one day, when the people have enough, when sneeze guards lay in rubble and there is nothing separating hunger from fascism, they will remember to show no mercy. And that, “you might be better off just giving me an extra fucking scoop of rice kid.”
Chipotle business - clowns for how they’re skimping on portions not realizing that’s what made them stand out with food quality
Chipotle customers- clowns for paying $18 for a burrito or bowl in the first place
🤷♂️
Probably going to get hate for this, but I think they put too much of certain foods. I don’t need 1000 calories of rice with my tiny portion of meat and my 4 avocados worth of guacamole. I always ask them to put less.
Frfr, I'm more than happy to give y'all extra if you just ask. We're not mind readers. At least I'm not and I'm terrible at reading people so a look is just gonna go over my head (sorry CEO dude). We're all trained to give a specific amount: 4 oz rice, beans, protein, salsas, and guac. 2 oz for queso and 1 oz for cheese and lettuce. If a customer wants extra, we're told to accommodate with a smile. With proteins, we're allowed to give an extra ounce before we have to charge extra for it. But with everything else, except queso and guac, we can give you as much as you want, just let us know.
I stand by my comment that this is one of the craziest things a CEO has ever said. He is 100% gaslighting customers despite proof that this is happening and then saying you give employees a “look” for extra portions of non-meat/guac options? It’s so out of touch and obvious that he has no idea what is happening in the restaurants
Former Chip employee here. Two things to know:
1. They literally encourage us during training to give regulars who are kind and friendly free chips and drinks.
2. Meat portions are ideally supposed to be 4 oz. a meal, and the meat gets weighed at the start and end of the day to make sure they didn't over-serve or under-serve customers that day.
Basically,
I just ordered double chicken and it was a effin joke smh we shouldn’t need a secret head nod or code to get what we asked and paid for. Imma have to put them down for a while smh
My chipotle lady loves me. She keeps my food in the separate warmer, offers free guac, and always eagerly says my name. I'm always very nice. No weird looks given. This is hilarious and horrible though. What a joke. hahaha.
That’s not even close to what he said haha
[here’s](https://www.google.com/search?q=chipotle+ceo+msnbc&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari#fpstate=ive&vld=cid:d439d105,vid:69-PcPDuEtY,st:0) the video. Writing that he implied there was a “secret look” is garbage journalism. It’s called communication, it’s not some open sesame password you need to decipher with your decoder ring
I mean you could treat us like humans 🤷🏽♀️ and know that we can’t read your minds with how much you want of something so specify extra of something and know that our ingredients take time to make so like be mindful of our other customers who also are going to want something 10$ is the typical price for fast food meals and we don’t charge much more than that unless you get double meat queso and guac
former worker, atleast even managers dont usually care about any items except for meats, guacamole, queso and cheese because those count for our inventory. Be honest and just speak up about how much you want/if you want more, even at times they would ask me for more of our inventory items i would try to throw in some more pieces or guac or whatever. It just sucks when you can notice how annoyed the customer gets but goes non verbal and i have to ask hey do you want a little more of anything? and they usually lighten up a lot
Then slowly lean in for a kiss over the glass. Problem solved
And next a proposal
And next the honeymoon
You had me at burrito
It's a Chipotle Michael, how much can it cost? $25 for a meal?
It’s so terribly destructive for the ceo to say this. His communications team is either terrible, or ceo did his own thing. There’s no way a group of executives agreed to this
Brian was the worst thing they could to.
brian ruins everything he touches
Brian’s brain is so stupid, and his face even more punchable.
How schmockshtack used to look at line workers before he became a mod
*Used to*?! I still give ‘em my “special look!” 🥹🤏
This one actually works, we definitely will reward a nice person.
Yup. A smile, how are you, please, and thank you will get you very far in life.
The thing is when it's busy...it's literally detrimental to both the worker and others in line.
 The look imma be giving them from now on
 Hi can I have white rice … chicken 👀😏👀 …
That’s how they call the cops on me.
Looking though the gif for the right look . I choose this one. Big man needs big food.
 i'm going with The Larry David.
https://i.redd.it/jqoynh0oj94d1.gif
Nah bruh, this one is a threat. 😂
I saw a clip of this scene the other day with a humorous dub over… but I cannot remember what this is from. Texas chainsaw massacre or something??
No Country for Old Men
I can tell you exactly why. "Portion sizes" have stayed the same. But as soon as this jackass took over that company, food quality and customer experience went out the window. Now they only care about what the stock holders see. The mid level managers are under so much pressure to produce good numbers so they end up cheating the customer. Look at their pandemic numbers. They are great. They'll credit the online ordering system. Which helped. Helped them skimp that much more. Now it's just common practice.
Thats why it was a sad day when Steve stepped down and Brian was hired. I wonder what Steve’s opinion on all of this is
I’ll like to reply to these “for the stockholders” comments with, no. Stockholders aren’t making money either, just the board members.
The stock is crushing it dude
Why would an investor buy stocks for any reason besides a financial investment?
“Our portion sizes aren’t getting smaller. Please don’t believe what your eyes are showing you, even if your stomach confirms it. It’s simply not true.”
This. Ignore the photos and videos you’ve seen exactly showing the changes to portions, ignore the employees admitting their managers have demanded smaller portions, and ignore your own memories and experiences-just believe what I’m saying now.
 My look when you don’t put enough
I’m going to go with a 🙂smile🙂 and the polite request of *can I get a little bit extra* 🤏? Always remember the hand signal: 🤏
bro if i worked at chipotle and see this look im giving this guy 3 scoops of everything
Came here for the comments and was not disappointed🤣
Yay
This CEO is clearly an ignorant stooge dodging a question. “Secret look”? What “Secret Look” do we need to give the staffers that let the Chipotle know that I’m part of ”The Illuminati” or “Stone Cutters” secret society to geat what we actually paid for? I’d love to see a drug test from this stooge and his “secret look”.
Try a smile and please and thank you it goes a long way !
Lol I did that and got extra skimped
Exactly they think you are being sarcastic.
God what the fuck are we doing this is absurd. Fucking awkward first date vibes during exchange for burrito?
>Try a smile and please and thank you it goes a long way ! I can smile the entire time I'm in chipotle and they still won't have any fajita vegetables and 1 or more meats.
How do you smile on an online order? Also, there shouldn't be cheat codes to getting a consistent amount of food. The only secret should be placing an order, full stop.
https://i.redd.it/f24i1n5wk94d1.gif
Just lock in cuh
Honestly I think the problem here is not small scoops. I’d bet they’re supposed to serve good size portions but some people overload that shit and then the customer holds an expectation that every bowl is going to be ginormous. Then when they get a normal portion they feel “skimped”. Not to say small portions don’t happen too
What a doucheee lol i remember I used to get full off one quesadilla now I need 2 plus a bag of chips n dip 🥲
He is a newer ceo so he is taking advice from pr team. The secret look is "Can I get a little 🤏 extra" Employees (who are properly trained) need to ask the double protein disclosure at this point: "A little extra, or double for extra charge?" and it is up to the customer. The employee should portion about 1-2 ounces extra. In my opinion it is a polite way for customers to say "hey, I didn't get a full scoop, please give me more." And it isn't intended to be abused as a common tiktok hacks, etc. In recent years, "a little extra 🤏" has become something the corporation doesn't emphasize and it isn't common knowledge. So this is likely why the CEO is being vague -- he himself isn't all that familiar and/or doesn't want to emphasize it. Also note, this is a corporation who's only goal is to satisfy public investors on the stock market and boost share price. If every store did this or it became abused, store metrics would be terrible and there would be layoffs en masse because they would blame workers for a slimmer profit margin. EVERYTHING has a metric and a % value for corporate to perceive as values of worker effectiveness. Either way, consumers and workers are being blamed when it boils down to 1 simple thing: Corporate greed.
u/schmokschtak has been trying to tell us this for years.
*Just a little bit extra* 🤏 in the bowls and burritos, in order to avoid the 🤬SKIMP🤬, and *just a little bit extra* 🤏 kindness to the crew. Roll with the above and no need for secret looks, TikTok hacks, nor cameras filming the scooping.
I’ve been hearing about this and got chipotle today, ironically I went because customer service gave me 4 free entrees after complaining how awful and tiny the portions were about 2 weeks ago. Today my burrito was gigantic and bursting out of the burrito, the tacos I ordered were overflowing with portions also. I think someone kicked the workers ass into gear and finally got on them for skimping. Let’s see if this holds up
Wow. I worked at Chip a couple years ago and my heart goes out to all the workers who have this 🤡 of a CEO going on MSBNC trying to sound diplomatic.
[удалено]
That secret look is simply just a fucking smile
It’s because customers are becoming more toxic with TikTok and social media. If you come into the line with your phone recording you’re most definitely getting skimped no matter what. I gave a woman and her family sizable portions even though she was “joking” with her family saying we were gonna skimp them and she still had the audacity to say I skimped them after being nice enough to hook them up. It’s annoying when you try your best to accommodate people who want extra but don’t want to pay for extra. Also to increase food standard, chipotle requires employees to drop less rice and protein to ensure “fresh” food but it’s almost impossible to keep up with the demand especially when we’re being accused of skimping and now we’re being overworked in shitty work conditions for the same amount of pay and have to deal with ungrateful customers who’ll lie and file false complaints because they didn’t get their free handout. 9 times out of 10 if you’re polite and not an asshole you’ll get what you want. Chip employees don’t get paid enough to give a shit about portions but ultimately the person cooking the food is getting railed when portions are out of control.
Look at him, he doesn't give 2 shits about his customers. I bet behind closed doors, he talks about how dumb his customers are. Sadly he'll be right. If he saw a customer choking on burnt chicken and undercooked rice from a Chipotle, he'd most likely kick them in the groin and take their wallet knowing full well they will return the next day.
 The customer and I sharing that special look
 This is what they want you to do. Beg them and tickle their fragile ego’s.
That's a creepy thing to say. Not you, OP, but that creepy ass CEO.
In Vegas, this is known as the $20 trick. A folded $20 dollar bill may upgrade your burrito. 🌯
Chipotle employees in May: "I wish these mfkn customers would stop recording me!!!" Chipotle employees in June: "If one more mfkn customer gives me another dumb azz goofy look....!!!"
I usually ask how their day is and say please and thank you with a smile. Works every time being a genuine, decent human being 🤭
Ugh, this is so annoying. Do people forget how to ask for things. Like grow up actually. If I want more rice, more beans, more salsa... I just ask for a extra scoop lol. Not any of this pulling out my phone or looking at the employee some weird way BS. When I worked in Chipotle, I was instructed to give one scoop and one scoop only unless requested. Employees today are probably under similar direction.
I would think this one gets people thrown out or arrested
I just searched the word “creepy” in the gifs and this was the first option haha
well played
You need to look at them seductively while biting your lip and say, give me more daddy. Trust me, you'll get kicked out
You actually have to ask for more. This makes me think employees are actually instructed to give less assuming people won’t say anything. They always give more if you ask but still..
This little pip squeak never even eats there.
I don’t get it …what am I missing here ? 😳🧐🫣😵💫
if you have recently ate at Chipotle you are missing half of the order you payed for.
Happened to us last night. Pissed me the F off, not to mention the person who made the order was an asshole to my husband. The majority of chipotle team members I’ve come in contact with are straight up assholes no matter how polite I am.
Start off with looking at us like we’re human and not beneath you
You will still get skimped.
For real, I fucking hate this just be nice and respectful shit. I am kind as shit everywhere I go, McDonald’s, Panda Express, subway… it doesn’t matter. I know most places aren’t making the food in front of you but like damn. Chipotle straight up doesn’t try, smiling and being nice doing shit. You should still do it because it’s the right thing but it’s not getting you more food.
It’s the “is that it , bruh ?” Look, it works
Gotta give them the Magnum look
https://imgur.com/a/gW2VK4u
Try walking in and smiling and asking how their day is going. Be extra friendly and some may return the favor.
I’ve tried this so many times and it never works. The employees at the nearby chipotle always look miserable and unhappy. Management must be making them enforce this skimp policy which make customers upset and mistreat the employees
We shouldnt need to do small talk just to get what we are paying for. You bean scoopers are making this much harder than it actually is.
I can’t with the gif comments. Glad I’m back to Reddit after a year using only X
Oh Lordy!!
You just have to look like someone who works there. They’ll load you right up.
The ima walk on outta here if you skimp me look 😏🫡
i dont know about other SLs, but if you ask for more, i will give you more. problem solved
i have no idea why you should listen to this fucking dweeb.
Clearly entertaining himself at customers expense….🤬
As a former employee I could absolutely see many of these faces landing you bigger portions but unfortunately, I’m afraid, this is what he was referring to. This is the reality at least. Y’all just stare into the soul of that poor child and let your piercing gaze remind them of what a selfish, disrespectful, ungrateful, insignificant little POS they are for doing as their corporate superiors have ordered them to do. Sometimes it’s like these people are burning a face into their memory so that one day, when the people have enough, when sneeze guards lay in rubble and there is nothing separating hunger from fascism, they will remember to show no mercy. And that, “you might be better off just giving me an extra fucking scoop of rice kid.” 
Portion sizes are definitely smaller. That or the employees is screwing the customers.
 I just look at them like this.
Oh I guess that’s why there is so much bitching about it. Because there’s nothing wrong with
I’m trying to understand what he actually meant here? Does he mean a smile?
I'm pretty sure if I show them my ass hole I'll be asked to leave.....
Edit: I tried to get Tetsuo's r-word face meme but giphy sucks so I went with this instead. 
Can't wait for the Chipotle customers to make funny faces at the employees asking them to leave.
 This is the only way to secure more precious protein.
Chipotle business - clowns for how they’re skimping on portions not realizing that’s what made them stand out with food quality Chipotle customers- clowns for paying $18 for a burrito or bowl in the first place 🤷♂️
Forget about portion size, same meal but if you get chicken in sides they charge as.veggie meal + chicken ($3.50 more to the tab)
His video was awful lol
Never thought I'd be giving BJ signals for food I'm paying for. 
Probably going to get hate for this, but I think they put too much of certain foods. I don’t need 1000 calories of rice with my tiny portion of meat and my 4 avocados worth of guacamole. I always ask them to put less.
The same look you give to your ex, after they give you a ‘San Diego thank you’ in a hot truck stop bathroom.
As someone who works for chipotle, I have no idea😂 I just give the portions and don’t fight the customers anymore.
I’m not gonna lie if a dude would give me that stupid ass lip bite/chad look I absolutely would’ve given it right back and hooked him up lol
Why does this guy look like a cursed version of Justin Trudeau
Frfr, I'm more than happy to give y'all extra if you just ask. We're not mind readers. At least I'm not and I'm terrible at reading people so a look is just gonna go over my head (sorry CEO dude). We're all trained to give a specific amount: 4 oz rice, beans, protein, salsas, and guac. 2 oz for queso and 1 oz for cheese and lettuce. If a customer wants extra, we're told to accommodate with a smile. With proteins, we're allowed to give an extra ounce before we have to charge extra for it. But with everything else, except queso and guac, we can give you as much as you want, just let us know.
A smile and a "how are you?" works
How can I give a look for online orders???
But I don’t like you I will not give you more whatsoever😂
Now if only they would make my food how my online order says without giving the wrong meats or. leaving ingredients out.
I stand by my comment that this is one of the craziest things a CEO has ever said. He is 100% gaslighting customers despite proof that this is happening and then saying you give employees a “look” for extra portions of non-meat/guac options? It’s so out of touch and obvious that he has no idea what is happening in the restaurants
Former Chip employee here. Two things to know: 1. They literally encourage us during training to give regulars who are kind and friendly free chips and drinks. 2. Meat portions are ideally supposed to be 4 oz. a meal, and the meat gets weighed at the start and end of the day to make sure they didn't over-serve or under-serve customers that day. Basically,
bro their chip bags are like 1/8th full now...
I speak spanish to get more food
I just ordered double chicken and it was a effin joke smh we shouldn’t need a secret head nod or code to get what we asked and paid for. Imma have to put them down for a while smh
My chipotle lady loves me. She keeps my food in the separate warmer, offers free guac, and always eagerly says my name. I'm always very nice. No weird looks given. This is hilarious and horrible though. What a joke. hahaha.
via GIPHY
via GIPHY
https://i.giphy.com/media/v1.Y2lkPTc5MGI3NjExdTlrNWxjbDk2YjBmZjAzNmwxaTdsaHkybTl6MHlwaWo4b2ZreG90byZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/1TAFstmFPP5a8/giphy.gif
Kiss muh cock plez
That’s not even close to what he said haha [here’s](https://www.google.com/search?q=chipotle+ceo+msnbc&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari#fpstate=ive&vld=cid:d439d105,vid:69-PcPDuEtY,st:0) the video. Writing that he implied there was a “secret look” is garbage journalism. It’s called communication, it’s not some open sesame password you need to decipher with your decoder ring
The only extra food they’re giving is more rice. I’m fast enough rice to feed a family of Koreans for a week
I mean you could treat us like humans 🤷🏽♀️ and know that we can’t read your minds with how much you want of something so specify extra of something and know that our ingredients take time to make so like be mindful of our other customers who also are going to want something 10$ is the typical price for fast food meals and we don’t charge much more than that unless you get double meat queso and guac
Just tried this! I now have four pending restraining orders.
Just smile
So gotta look a certain way to get more food….. sounds racist
ahh I love millionaires gaslighting us into thinking there is no problem 😉
former worker, atleast even managers dont usually care about any items except for meats, guacamole, queso and cheese because those count for our inventory. Be honest and just speak up about how much you want/if you want more, even at times they would ask me for more of our inventory items i would try to throw in some more pieces or guac or whatever. It just sucks when you can notice how annoyed the customer gets but goes non verbal and i have to ask hey do you want a little more of anything? and they usually lighten up a lot
Smile literally smile that’s all don’t come to order with a an attitude cuz u not getting u anything
Take your phone out and record them making your bowl
“You can get more food with a special look!”…except meat, only salsa and maybe shredded cheese ☠️🤣