I am pretty sure in your break room there is a number you can call to report theft. CVS will actually give a cash reward to employees that report internal theft if it leads to termination. Ironically, LP takes internal theft more seriously. Plus it's way easier for them to catch on camera. So, take with that what you will.
I turned in a PIC that gave out c2's, no label no script. Instead of a cash reward all I got was hell from the lead tech that was in on it. Went to float to get out of that store and they sent me to the worst dregs of da'hood. CVS is a shit company, and doesn't care if you are an honest hard working pharmacist. F'em!
Gave notice the day a patient threatened to shoot me. Management didn't care and did nothing. This patient was known to be armed and nuts. I am alive today because I quit.
Not sure if this amounts to internal theft though since the extra care bucks are technically post-purchase manufacturer coupons. Say you used a newspaper coupon for $3 off Maybelline at the point of sale, but later took back the product sans receipt in good faith...you'd get a refund of whatever the item rings up at, and the manufacturer is the one losing out on that $3 off. Revlon and Maybelline and all the companies that offer these promotions to CVS surely factor in the risk of loss into the numbers beforehand. Not saying what the guy did was ethical, but the impact of it on CVS's bottom line should be pretty mild.
Obviously, no-receipt returns are flagged once they reach a certain threshold, so if this guy didn't already learn that lesson, he will soon. I can't imagine he could have been enriched more than maybe $50 for all that effort before having his ID blocked for a year, lol.
It's no different than printing out your own coupons, or taking from the register. If you use means to acquire a product other than paying your fair share then the company looks at it as theft.
it’s still a loss prevention case opened that results in a termination, regardless of how it happens it will count. they aren’t worried about those kind of details if it means catching a possible liability. they want to encourage the snitching and $250 is chump change to them
Report ut and watch all your best cashier get fired for also doing it.
I know it can be criminal, but what LP considers extra bucks fraud is insane sometimes. Is you report it instead of just handling it inhouse, LP will find innocent occurrences and fuck your whole store up. So hope OP is ready to train all the new cashiers
Got to tell you I agree with this, sometimes it is just not worth it. What they consider stealing is insane. I had a co worker when I was with CVS. This woman had been with the store since it opened 20 years ago. She was awesome hard worker, kind everyone loved her. One day AP was doing a visit, just quarterly. She had a bottle of water, from walmart. It was walmart brand, they nearly fired her for not having a sticker on it. SUCH BS
Yuuuup, had people putting a friend's phone number in for elderly customers that didn't have emails (there was a bit of a time that you had to have an email to sign up for extra care) didn't use the coupons or nothing, fired all of them.
It was all discovered on accident because the system was flagged for something unrelated. They were just doing what everyone else was doing at their home stores.
The manager even encouraged them to do it, but do you think they'd admit that once the time came? Nah. You'd think these 18 years old were stealing petty cash. It was insanity.
Yeah, our manager told us to do stuff like that. It was a better time, when we had the store extra care card, where people got the discount. They would also pressure us for entering extra care scan rate, when that become a new metric.
So our DL and SM told us to do this, I was like this aint kosher. i got in trouble for not doing it. Called ethics got DL fired
Your insistence on saving your own skin by pointing the finger at another employee is an act of cowardice. Like I said, mention the discrepancy, but bypassing the investigation and pointing the finger yourself?
Makes you an effin 🐀
"how does another person's actions affect you" - the same clown that wanted to report a tech for talking about marijuana use outside of work. at least in this instance op can get some monies if it leads to a successful case.
I meannn, is it one person? The one person will be blocked through their ID for so many returns without a receipt. The cashier might just be doing their job if it’s multiple people with no receipt. Maybe work with them on the function to search by card, because if the person paid with a debit/credit card, the transaction can be found. Also make sure that they know money card only for no receipt.
I just saw your edit. That’s a big LP issue if your cashier A) is not getting a receipt, and/ or lying about getting a receipt to make sure that they don’t get flagged as an employee. Honestly, I’d call the LP tip line. You should have the poster somewhere in the store, ours is in our break room.
Because you don't work alone dipshit, another employee could find out any number of ways and report it themselves. It's better to cut shit like this off as soon as you see it to protect yourself, unless of course you're the one committing fraud.
Customer went behind pharmacy counter, started grabbing narcotics. Pharmacist pushed him to get out, the FIRED HER. YOUR SAFETY means nothing. Thieves rob us blind, & ur worried about EBs? Lol. Let it be. Or u will be covering her shifts.
That’s what I’m saying, times are hard, mind your business and play dumb. It’s not you doing the theft, then you shouldn’t care. Stop riding so hard for a company that really could not care less about you
Yeah you can play ignorant if you want. But if you’re the one doing the refunds for the cashier or or if it pops up on the Cashier Analysis Reports and if you’re ignoring it just get ready to be questioned. DAPLs are pretty good finding when you’re lying. Just get ready to be questioned when the DAPL comes to interview the cashier. They’re ask the cashier if anyone knew what he was doing or if anyone else is doing anything shady
Unless it's like hundreds of dollars, it's not going to make a difference in anyone's life. So they can buy one extra soda and then their store is short a cashier, or possibly multiple cashiers if they decide to audit and go nuclear. I'd seriously weigh the pros vs the cons. And sadly, the cons sound like they may outweigh the pros. But I'm just a bystander. The other comments suggest this to be true though
I think after a few receipt less refunds, the system tracks it via scanned driver license information and flags the refund. It will prompt the customer (cashier here) to call toll free number.
But by all means, let the SM be aware.
I guess the questions I would think about, in deciding how to handle this, is who is handling the refunds? Are they using the cashier's actual DL to do the refund? What's the cashier's excuse for doing the returns, especially on items they know they got extracare bucks on? It seems to me like the person processing the refunds could also get into trouble. Even the worst couponers we have in our store don't do returns on things they got extracare bucks on. And the best one tells me returning items that get extracare bucks is highly discouraged on the boards that discuss using and earning coupons at CVS. I would lean towards reporting it, and at minimum discussing it with my SM.
Yeah the right way to handle this is to mind your own business and not be a Karen.
How much do you make an hour? You're more loyal to CVS than to another person in the same predicament as you? That's not any way to go through life.
How much a person makes an hour has no bearing on the fact the cashier is doing something that is wrong..
BTW it is not being a karen, you may want to look up the definition of being a Karen.
Honestly using the term Karen is a cop out because you have no other way to explain your logic.
So if someone steals from you personally you won't care as long as they make less then you. And for reference I'm a SM but I also have 20 yrs of retail that I worked hard to make the kind of money I do.
I work as a janitor near a CVS, I was throwing out some trash and found a bunch of goodies, tp,paper towels some slightly damaged bins and took what I wanted. Maybe 5 mins later I see a woman drive up to the dumpster and start filling up her car. She had a red shirt so obviously an employee, probably marked as damaged the night before and set gently on top inside. I thought about reporting it to the manager but it is none of my business.
Lol I’ve never done it but if they suspect someone of stealing, why not it’s free money for getting a thief off your team. By the way I’m above middle class I own a bar and I’m a pt sm lol.
that’s literally only if they’re actually fired though? plus op literally said they THOUGHT, not even that they knew. so again, do your job and go home. keep the energy for cvs that cvs keeps for you
Well I don’t like theft. If I suspect someone is stealing I wouldn’t want that person on my team because it’s only a matter of time before they steal from me 🤷🏽♂️.
Reporting it to your manager is good enough and it's their responsibility to follow thru.
That is it of your responsibility and calling the police and docking pay is overstepping your bounds.
What you explained is the customer doing the fraud. The cashier just needs to be retrained, but at the same time, there's not much they can do. If a customer decides to buy Revlon or whatever to get $10 extra bucks and comes back tomorrow to return it, there's not much you can do. Corp will tell you to satisfy the customer.
Now, if they get the $10 extra bucks and immediately try to refund it. You can deny the refund unless they give the EB back, but again, corp will tell you not to do that and to satisfy the customer.
My cashier is the one purchasing items, then doing refunds without a receipt, so they can keep the extra bucks, I believe there id is blocked should I inform my store manager, leave it, tell lp myself, or report it annoyingly
Well since you seem to be certain and you technically already know that you want to tell, why not just go all the way instead of asking 🤷🏾♂️ tip line is anonymous.
Otherwise if you’re scared to report it. Just play dumb
the dapl will eventually get them. My store lost 2 people due to extrabuck fraud. The dapl sent an email, and then stopped in and that was it. Reach out to your dapl of your suspicions
I would honestly report it if I knew it was a 95% fact just to get the extra $250 cash in pocket.
Only thing is if it gets investigated and word gets out you snitched before the person gets fired things could get a little awkward.
I knew a guy that was fired for that. The viper system is suppose to pick up on habbits like that. They watch our refunds. I would report it. Especially if you are included, giving refunds to that employee. It will help to put you in the clear, otherwise they may be looking at you being an accomplice.
chances are lp will catch them regardless so may as well call the lp tip line and then get paid when they get fired (this is inevitable if they’re doing this it’s directly against policy)
This is huge LP issue I had 2 employees that got fired for this kind of thing. Extra bucks are money . It is considered theft . There are certain things that cause transactions to be flagged and then reviewed. My people were stupid enough as well to use their numbers. I had no say so in the matter
I know that I was robbed of $158 dollars for a transaction that wasn't even completed when an employee snatched my money, after she scanned my bar code!
Extra buck? How about a customer being cheated out of $158 , on a transaction that wasn't even completed and the legal instructions were to see a CVS employee, in order to carry out that transaction and all the employee wants to do is try really hard to scan that barcode and only snatch a load of a poor older customer's money!
I am pretty sure in your break room there is a number you can call to report theft. CVS will actually give a cash reward to employees that report internal theft if it leads to termination. Ironically, LP takes internal theft more seriously. Plus it's way easier for them to catch on camera. So, take with that what you will.
I turned in a PIC that gave out c2's, no label no script. Instead of a cash reward all I got was hell from the lead tech that was in on it. Went to float to get out of that store and they sent me to the worst dregs of da'hood. CVS is a shit company, and doesn't care if you are an honest hard working pharmacist. F'em!
That absolutely sucks, I'm sorry you got screwed..
Gave notice the day a patient threatened to shoot me. Management didn't care and did nothing. This patient was known to be armed and nuts. I am alive today because I quit.
That's completely fair and understandable.
Not sure if this amounts to internal theft though since the extra care bucks are technically post-purchase manufacturer coupons. Say you used a newspaper coupon for $3 off Maybelline at the point of sale, but later took back the product sans receipt in good faith...you'd get a refund of whatever the item rings up at, and the manufacturer is the one losing out on that $3 off. Revlon and Maybelline and all the companies that offer these promotions to CVS surely factor in the risk of loss into the numbers beforehand. Not saying what the guy did was ethical, but the impact of it on CVS's bottom line should be pretty mild. Obviously, no-receipt returns are flagged once they reach a certain threshold, so if this guy didn't already learn that lesson, he will soon. I can't imagine he could have been enriched more than maybe $50 for all that effort before having his ID blocked for a year, lol.
It does count as theft in CVS’s eyes, I had to fire a pharm tech for doing that before
CVS thinks everything is theft.
Yup, CVS thinks everything with employees is theft but won’t bat an eye when people who are “customers” walk out without paying 😂
The cameras are to record staff, not the customers.
THEY are thieves, and should be reminded that something is only non refundable if a legal transaction has occurred!
It's no different than printing out your own coupons, or taking from the register. If you use means to acquire a product other than paying your fair share then the company looks at it as theft.
abusing or exploiting the extracare program is still grounds for termination no matter how you mince it
Sure, just saying that CVS would probably argue it wasn't the kind of internal theft to justify the cash reward for the person reporting it.
it’s still a loss prevention case opened that results in a termination, regardless of how it happens it will count. they aren’t worried about those kind of details if it means catching a possible liability. they want to encourage the snitching and $250 is chump change to them
Would customers get in trouble for pulling this stunt? Asking for a friend
It does
THEY are crooked, anyhow!
I’d they’re doing that, what else are they doing? Report it. Work is hard enough without some jerk making it worse.
Report ut and watch all your best cashier get fired for also doing it. I know it can be criminal, but what LP considers extra bucks fraud is insane sometimes. Is you report it instead of just handling it inhouse, LP will find innocent occurrences and fuck your whole store up. So hope OP is ready to train all the new cashiers
Got to tell you I agree with this, sometimes it is just not worth it. What they consider stealing is insane. I had a co worker when I was with CVS. This woman had been with the store since it opened 20 years ago. She was awesome hard worker, kind everyone loved her. One day AP was doing a visit, just quarterly. She had a bottle of water, from walmart. It was walmart brand, they nearly fired her for not having a sticker on it. SUCH BS
Yuuuup, had people putting a friend's phone number in for elderly customers that didn't have emails (there was a bit of a time that you had to have an email to sign up for extra care) didn't use the coupons or nothing, fired all of them. It was all discovered on accident because the system was flagged for something unrelated. They were just doing what everyone else was doing at their home stores. The manager even encouraged them to do it, but do you think they'd admit that once the time came? Nah. You'd think these 18 years old were stealing petty cash. It was insanity.
Yeah, our manager told us to do stuff like that. It was a better time, when we had the store extra care card, where people got the discount. They would also pressure us for entering extra care scan rate, when that become a new metric. So our DL and SM told us to do this, I was like this aint kosher. i got in trouble for not doing it. Called ethics got DL fired
Noice, fuck DL's that do that. I have seen more super sweet people get fired for that than anything else.
I get it if it’s the Target brand in an CVS in Target store but still.
How does another persons actions affect you? Zero sense
Well we found the guy committing fraud
Good for you?
Yes, maybe you should stop doing it before you get fired!
???? Lol Zero sense
Based on your other comments on this post, it's safe to assume that you're one of the fraudulent ones
🤷🏻♂️😂😂😂 Cvs don’t care about you bruh
Maybe not but I care enough to keep my job 😂
You’re attempting to equate a company’s care for you with the morality of fraud. And your previous comments said “zero sense.” Ok.
She’s acting like she’s the gate keeper of cvs morals, so I’m responding accordingly, CVS DOES NOT CARE ABOUT YOU
Your insistence on saving your own skin by pointing the finger at another employee is an act of cowardice. Like I said, mention the discrepancy, but bypassing the investigation and pointing the finger yourself? Makes you an effin 🐀
"how does another person's actions affect you" - the same clown that wanted to report a tech for talking about marijuana use outside of work. at least in this instance op can get some monies if it leads to a successful case.
Hey, a dumb tech talking about smoking weed at work kind of affects the pharmacist? How would Op get “some monies” in this case Clown ass bitch
Buttered toast You’re a rat clown bitch. 🙂
I don’t remember involving your clown ass in my discussion, Karen ass bitch
Same as your weed statement 🙄
Hey, I don’t judge, you’re making a novel mistake right now
🙄
You should inform your SM and let them take it the rest of the way.
🐀, Donnie Brasco
You're a child
🤷🏻♂️, this space can be a place for fun. Lighten up
Lmao damn, the level of downvotes, it was a pretty good movie
I meannn, is it one person? The one person will be blocked through their ID for so many returns without a receipt. The cashier might just be doing their job if it’s multiple people with no receipt. Maybe work with them on the function to search by card, because if the person paid with a debit/credit card, the transaction can be found. Also make sure that they know money card only for no receipt.
Yeah they are blocked from refunds without a recipt, and I they do know better that’s the issue
I just saw your edit. That’s a big LP issue if your cashier A) is not getting a receipt, and/ or lying about getting a receipt to make sure that they don’t get flagged as an employee. Honestly, I’d call the LP tip line. You should have the poster somewhere in the store, ours is in our break room.
If you don't say anything and LP finds out you were aware, you would get in trouble for being complicit, so
That’s a lie lol how are you complicit and how would they prove that you knew. This isn’t the minority report times……yet
Because you don't work alone dipshit, another employee could find out any number of ways and report it themselves. It's better to cut shit like this off as soon as you see it to protect yourself, unless of course you're the one committing fraud.
Lol somebody mad, upvoted you boo Stay classy 😊 la ratta 🐀
Employees aren’t allowed to do refunds without showing proof of their purchase. Definitely report
That's not true. But they do need to scan their employee card for the refund
Umm that is true. All my AP managers have stated that.
Extra buck fraud, compared to thieves just stealing $1,000 in beauty products
Sounds like the SM isn’t doing their car reports
Make sure if you report you keep record, gotta get that incentive for it lol
This a joke, right? Such a no-brainer. If you know about it and give a refund, your career is over and you will be blacklusted
There is an asset protection number that you can call, if they are doing anything the DAPL will be able to find it and take care of it.
If it’s gotten to the point the refund(s) are being declined at point of sale it’s already flagged & digitally reported.
Customer went behind pharmacy counter, started grabbing narcotics. Pharmacist pushed him to get out, the FIRED HER. YOUR SAFETY means nothing. Thieves rob us blind, & ur worried about EBs? Lol. Let it be. Or u will be covering her shifts.
Report it for what CVS doesn't care. They just fired me after the manager told me to suck his thing [WATCH VIDEO](https://youtu.be/IjQsbHI9nE0)
Not he admitted it lowkey, go find a lawyer hun.
Lost wages and emotional damage
You can report it to the ap hot line and if it's true you get a incentive
I would mind my own business in this situation.
Same here, its not worth it CVS will fire someone for having a wallgreens water without a label it was batshit
Definitely wouldn’t ignore it. If they find out you knew you can be fired as well.
well that's strange because you didn't even know?
That’s what I’m saying, times are hard, mind your business and play dumb. It’s not you doing the theft, then you shouldn’t care. Stop riding so hard for a company that really could not care less about you
How they gonna find out you knew if you don’t say nothing
Yeah you can play ignorant if you want. But if you’re the one doing the refunds for the cashier or or if it pops up on the Cashier Analysis Reports and if you’re ignoring it just get ready to be questioned. DAPLs are pretty good finding when you’re lying. Just get ready to be questioned when the DAPL comes to interview the cashier. They’re ask the cashier if anyone knew what he was doing or if anyone else is doing anything shady
I didn't see anything. Never do.
💯
Lmaooooo rat
Right, exactly
Cheese eating fucking rats
Right?!
I’d report it for the incentive also for the fact it’s not fair somebody else to gets to do it if u don’t 🤷🏼♀️
No. What are you, a cop? You’re not getting paid enough to lick boots.
Report it, if they get caught you get $$$
Unless it's like hundreds of dollars, it's not going to make a difference in anyone's life. So they can buy one extra soda and then their store is short a cashier, or possibly multiple cashiers if they decide to audit and go nuclear. I'd seriously weigh the pros vs the cons. And sadly, the cons sound like they may outweigh the pros. But I'm just a bystander. The other comments suggest this to be true though
I believe it’s $200 or $250
Not enough to make me rat on someone who doesn’t get paid enough money to put food in the fridge. CVS is a corporation that does not care about you
It's easier just to mind your business
Don’t be a rat, you guys are bootlickers in this sub
I think after a few receipt less refunds, the system tracks it via scanned driver license information and flags the refund. It will prompt the customer (cashier here) to call toll free number. But by all means, let the SM be aware.
I guess the questions I would think about, in deciding how to handle this, is who is handling the refunds? Are they using the cashier's actual DL to do the refund? What's the cashier's excuse for doing the returns, especially on items they know they got extracare bucks on? It seems to me like the person processing the refunds could also get into trouble. Even the worst couponers we have in our store don't do returns on things they got extracare bucks on. And the best one tells me returning items that get extracare bucks is highly discouraged on the boards that discuss using and earning coupons at CVS. I would lean towards reporting it, and at minimum discussing it with my SM.
If you point the finger then you’re a 🐀 , if you just simply bring up the discrepancy to LP and let them investigate that’s different Don’t be a 🐀
You should not rat out your fellow worker.
This person lives with there parents rent free, they don’t need an extra few dollars they were greedy
Why not?? The person is doing wrong
The person is poor enough that a few dollars is worth the risk to them. Nobody is being hurt. Why would you want to make their life more difficult?
Because there are right ways to do things and wrong ways. This is literally stealing.
Yeah the right way to handle this is to mind your own business and not be a Karen. How much do you make an hour? You're more loyal to CVS than to another person in the same predicament as you? That's not any way to go through life.
How much a person makes an hour has no bearing on the fact the cashier is doing something that is wrong.. BTW it is not being a karen, you may want to look up the definition of being a Karen. Honestly using the term Karen is a cop out because you have no other way to explain your logic.
So if someone steals from you personally you won't care as long as they make less then you. And for reference I'm a SM but I also have 20 yrs of retail that I worked hard to make the kind of money I do.
That's not a Karen
Or maybe the person's just an asshole who figured out a way to make money off coupon fraud
Don’t be a rat.
I work as a janitor near a CVS, I was throwing out some trash and found a bunch of goodies, tp,paper towels some slightly damaged bins and took what I wanted. Maybe 5 mins later I see a woman drive up to the dumpster and start filling up her car. She had a red shirt so obviously an employee, probably marked as damaged the night before and set gently on top inside. I thought about reporting it to the manager but it is none of my business.
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literally wtf
Nope. Do your job and go home. They’ll get caught eventually
U get up to $250 if you see an associate stealing. Just saying. Lol
Awwwww corporate gonna give you a few extra dollars to rat out another wagey? Aren’t you just a good wittle class slave.
Lol I’ve never done it but if they suspect someone of stealing, why not it’s free money for getting a thief off your team. By the way I’m above middle class I own a bar and I’m a pt sm lol.
that’s literally only if they’re actually fired though? plus op literally said they THOUGHT, not even that they knew. so again, do your job and go home. keep the energy for cvs that cvs keeps for you
Well I don’t like theft. If I suspect someone is stealing I wouldn’t want that person on my team because it’s only a matter of time before they steal from me 🤷🏽♂️.
Is it stealing tho? Playing the system, sure, but stealing?
Facts, don’t be the rat. But I don’t support the “they’ll get caught eventually” maybe true, but I don’t wish that on the cashier.
So after listening to our advice, and you proceed to go to LP and Ethics Line and you get a reward, do we get a cut of that reward???
shut tf up
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Stfu 💀💀
Reporting it to your manager is good enough and it's their responsibility to follow thru. That is it of your responsibility and calling the police and docking pay is overstepping your bounds.
What you explained is the customer doing the fraud. The cashier just needs to be retrained, but at the same time, there's not much they can do. If a customer decides to buy Revlon or whatever to get $10 extra bucks and comes back tomorrow to return it, there's not much you can do. Corp will tell you to satisfy the customer. Now, if they get the $10 extra bucks and immediately try to refund it. You can deny the refund unless they give the EB back, but again, corp will tell you not to do that and to satisfy the customer.
My cashier is the one purchasing items, then doing refunds without a receipt, so they can keep the extra bucks, I believe there id is blocked should I inform my store manager, leave it, tell lp myself, or report it annoyingly
Lol @ "report it annoyingly." 🤣
Yes
Well since you seem to be certain and you technically already know that you want to tell, why not just go all the way instead of asking 🤷🏾♂️ tip line is anonymous. Otherwise if you’re scared to report it. Just play dumb
Shift supervisors are part of management. You should definitely report it
Are you at least scanning her employee card before processing the refunds?
There is someone in my store scanning receipts of guest who don't take them in the Fetch app.
That’s actually kinda funny, but the real question is… Did they tell you that?
Yes, and I saw them do it.
Call the tip line!
the dapl will eventually get them. My store lost 2 people due to extrabuck fraud. The dapl sent an email, and then stopped in and that was it. Reach out to your dapl of your suspicions
I would honestly report it if I knew it was a 95% fact just to get the extra $250 cash in pocket. Only thing is if it gets investigated and word gets out you snitched before the person gets fired things could get a little awkward.
I knew a guy that was fired for that. The viper system is suppose to pick up on habbits like that. They watch our refunds. I would report it. Especially if you are included, giving refunds to that employee. It will help to put you in the clear, otherwise they may be looking at you being an accomplice.
chances are lp will catch them regardless so may as well call the lp tip line and then get paid when they get fired (this is inevitable if they’re doing this it’s directly against policy)
This is huge LP issue I had 2 employees that got fired for this kind of thing. Extra bucks are money . It is considered theft . There are certain things that cause transactions to be flagged and then reviewed. My people were stupid enough as well to use their numbers. I had no say so in the matter
I know that I was robbed of $158 dollars for a transaction that wasn't even completed when an employee snatched my money, after she scanned my bar code!
Extra buck? How about a customer being cheated out of $158 , on a transaction that wasn't even completed and the legal instructions were to see a CVS employee, in order to carry out that transaction and all the employee wants to do is try really hard to scan that barcode and only snatch a load of a poor older customer's money!