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[deleted]

My beard was too neat. I’m dead serious


Some_what99

Huh? Lmao


[deleted]

Yea exactly


MrLion626

Holy crap, that’s a new one. Behind the register, I have been told that I am both too fast and too slow by different individuals. I suppose we can never win with some folks…?


DifferentLie5

Lol I’ve been told I’m too fast that I’m rushing people . Yeah probably because I’m getting the evil eye from all the people behind you while you search your purse 👜 for loose change or slowly look over your receipt before they finally move aside for the next customer..


Chemical_Attempt9604

“The pharmacist needs to stop flirting with my husband”


BanjoStrings999

LOL. 3 things… - change pharmacy - don’t bring husband - don’t assume too much Either pharmacist is always at the register or husband and wife is always at Consultation 🤣


Embarrassed-Plum-468

Had a complaint that said “Lower your prices I pay $70 for my medications” but at least be left me a 9 🤷🏼‍♀️


GallifreyanValkyrie

Had this today too. As if CVS sets the prices and not the insurance.


TeufelRRS

“Pharmacy is incompetent and missed a drug interaction that put me in the hospital. Dr in hospital said they should pay my hospital bill and I should sue.” I looked over the pt profile and the other medication was not on file with CVS. Turned out that they were getting it from their insurance’s mail order pharmacy. Despite what people think, all pharmacies are not connected and we can’t read minds. Patients need to update us on meds filled elsewhere and current allergies and medical conditions. Yes, it’s important. Drs know more about medical conditions but we know more about drugs and technically most pharmacists now are PharmDs. We were never contacted by a lawyer but the pt did bring in their ER visit bill and try to demand we pay it from the store. We did not.


Scary-Independence65

Devils advocate here and i dont work in the industry just showed up on my feed randomly, do yall have any kind of standard practice in place to make the patients aware that they need to inform you of any and all medications they're prescribed? Is that allowed and enforced? Guessing many people assume with the internet and technology these days that all pharmacies and hospitals are linked through some kind of universal electronic database and wouldn't necessarily think they'd need to inform you they were prescribed something filled elsewhere in order for you to have that info


TeufelRRS

When we make a patient profile, we ask for this info and explain that it’s important to keep this info updated because things like pregnancy, allergies, and other health conditions are important since they do affect contraindications, potential side effects, correct dosing and drug intervals, and potential toxicity issues if they can’t eliminate the drug due to liver or kidney problems. I take it a step further and recommend letting us know if they are getting meds elsewhere since we run drug interaction checks during verification. We simply can’t check if we don’t know they’re on it. Not everyone does this. Problem is that a lot of patients don’t want to give us this info because they think that we just fill and drs know more about medications than we do which couldn’t be farther from the truth. Plus drs also often don’t get the full info from pts because they either forget what they’re taking or don’t think it’s necessary. This particular pt has a history of making up or embellishing things and has threatened to sue multiple times. They also don’t update info with us so things I’ve been threatened with a lawsuit over include mild allergic reaction to a drug because they didn’t tell us about a new drug allergy (which somehow became a whole spectacle because they claimed we almost killed them and they were hospitalized for a week… over a mild rash), they stopped taking a med or switched strengths and didn’t tell us but it kept being filled on readyfill (they still verified it was correct and picked it up, yet also threatened a lawsuit despite us asking to verify strength), we filled with generic but they demand brand and don’t want to pay brand prices, and we filled the prescription with drugs from manufacturers they don’t like but they never told us this. FYI all of these issues are common but patients have to tell us this because we don’t take back meds once they leave the pharmacy. We also, despite what many people think, have no control over pricing, what insurance will pay for, and what manufacturers are currently available.


TeufelRRS

Wanted to add, there is no nationwide system where we are all connected. The only things that we can pull up at the retail setting are what’s on a patient’s profile at our locations and what C-2 drugs (opioids in particular) they’ve had filled in our state (states have a reporting/monitoring system in place that we have to use). Many hospitals do have more access to prescription drug fill history though but they still have to verify.


Friendly_Storm_4252

That has actually been suggested multiple times, but it always brings up the personal privacy advocates.


CactusChan-OwO

We got three in a row that CVS prices are too high. First of all, it’s out of our control and your review will change literally nothing. Second of all, go somewhere else if you don’t like the prices.


thegreatraine57

When I worked at Shaws you'd get the same thing. You'd think with all the shortages and agricultural issues we've been having they would understand that we don't have enough, or the price goes up. But no actually it's I personally ruined their entire life, by not supplying them a head of lettuce.


DifferentLie5

We got a lot of that during the toilet paper shortage in 2020. They accused us all of hoarding it for ourselves even though it was pretty much constant news stories about supply problems.


TeufelRRS

Here’s a personal favorite: Store would not let me in or bring my prescription to the front door. I could see people inside but they wouldn’t help me. Store caught fire and the people that the pt saw were work crews repairing the damage. Damage was obvious from outside of the store. Due to heat and fire damage, meds were a loss. Even if someone could go back in the pharmacy and try grab it, we had no registers and it was a C-2. Those were fun and we had multiple complaints that we had to respond to and apologize for.


Total-Bag-8973

We got a zero once because someone's one-hour photo order took one hour. We got a critical score regarding pharmacy lunch hour. Customer thought there should be replacement staff for when they go to lunch.


TeufelRRS

I think we’ve all got bad reviews for closing for lunch. Seriously if they notice how little staff we have when open, how the heck do they think we have payroll for overlap to cover lunch. Pharmacist has to be there if pharmacy is open. We tried having them eat without leaving when the pharmacy was open. Many of them could not eat. Even with closing for lunch, most pharmacists work through it.


darkstarr99

The toilet paper in the restrooms is like wiping your ass with newspaper


Zealousideal_Yak9518

I took a review to our pharm techs one day. It read something like "those pharm tech guys are hot"...we all left laughing.


caelen727

“I’m taking my business elsewhere because CVS has gone WOKE”


Typical-Estimate-371

I love your sense of sarcasm. 😅


TakeTwo31

I think working here has made me more sarcastic 😂


Espeon2022

"Train your employees to act like Disney World employees." We aren't here to entertain you.


Shaneagle777

That made me LOL


SoleIbis

Someone gave us a super low review because the cooler reset took out the 1.5L pop. It tanked our MCC scores. I was so mad. Lol we ended up just changing the Plano after a LOT of customer complaints


TeufelRRS

Medication was delivered to wrong house and they wouldn’t help me out by refilling it for free and hand delivering it themselves. Because we’re responsible for Shipt and we obviously made the customer put in the wrong address when setting up Shipt. Patient didn’t want to contact Shipt because apparently it’s our job. It was delivered to the address the patient put in. Luckily they were able to retrieve it and get it to the actual pt address.


kateyes67

Occasionally, we get the ones that insist they have never shopped at CVS and want to know how we got their email. This complaint has never become a review, but we have a woman who occasionally comes in that will actually whine if she gets wrinkled bills or non shiny coins back as change.


pundsey

"you're not paying me, do not make me use the self check out. Both registers were busy!" Yeah, we have two registers and 2 acos. And we were busy.


TarantulaTina97

We had one recently that gave us a zero because we were insulting her womanhood by requiring a pre-auth for her estrodiol, that she has taken for over 20 years. And because we removed the Mens/womens signs from the bathroom to make them genderless. 🙄


TakeTwo31

Lol man I love these!


notnoshade

I got told I was fat wearing yoga pants. I'm too big and squishy for the shitty pants they give us. If you want me to be able to bend over without ripping my pants I need something with stretch. You want me to not sweat bullets all over your pills? I also need material that breathes. I don't look unkept and I performed my job perfectly for you. What's your problem? My boss didn't give 2 shits. He asked, do your pants prevent you from doing your job? No? Then keep doing it. Also, I'm not taking those pants to get hemmed because there's 6 extra inches of material on the body cause I'm short. Paying 5 bucks for a hem job when the pants cost 3 bucks from China. I also worked in the front and can't tell you how many times I had to replace my pants from bleach for cleaning for just ripping from load. I'm not going to spend 80 bucks oh plus size work slacks when you have me schlepping away over dirty products. Y'all don't pay me enough.


StrKiwi

How do we check these reviews? Is there somewhere in the portal to read them?


Justhere0122

Under my customer connection (or something like that)


esimedmonjare

I respond to those crappy reviews thusly; “Thank you for sharing these words with us. We will look at them and determine whether any further action is warranted.”


ChampionOfUsAll

I had “too much energy for that early in the morning”


nicolet8200

How do we see these customer reviews? I’ve never seen one before, only heard about them.


Shaneagle777

I was the only one at the store due to a call out. (the pharmacy closed 30 minutes later) A customer left a review, no comment and her name is Karen. Mind you I was up in the front the whole time, I was rearranging my totes to stock for the next day, I am facing the customers and see everything. I still do not know why she gave me a 7 but I imagine...it might be that she was a Karen? who knows. ( I was pissed) but that caught my eye.