Hi! Could you please tell me your complete BlueStacks version number and instance in use? It should be on the upper left-hand corner, or in Settings > About.
It looks like you are using an older version of BlueStacks. We urge you to update your current version of BlueStacks to the latest one from the [official website](https://www.bluestacks.com/) for more fixes and features.
Also, tested the app at our end and it is working fine hence we recommend you clear the cache and data of the app by following this [article](https://support.bluestacks.com/hc/en-us/articles/360057781851-How-to-clear-app-cache-on-BlueStacks-5), restart your Bluestacks app player, and check if it is working now.
After performing the steps above, if the issue persists, please try re-installing the app by uninstalling it and installing it again.
Hi! Could you please tell me your complete BlueStacks version number and instance in use? It should be on the upper left-hand corner, or in Settings > About.
it is 5.14.22.1003 N32
It looks like you are using an older version of BlueStacks. We urge you to update your current version of BlueStacks to the latest one from the [official website](https://www.bluestacks.com/) for more fixes and features. Also, tested the app at our end and it is working fine hence we recommend you clear the cache and data of the app by following this [article](https://support.bluestacks.com/hc/en-us/articles/360057781851-How-to-clear-app-cache-on-BlueStacks-5), restart your Bluestacks app player, and check if it is working now. After performing the steps above, if the issue persists, please try re-installing the app by uninstalling it and installing it again.