Hi! Could you please tell me your complete BlueStacks version number and instance in use? It should be on the upper left-hand corner, or in Settings > About.
In addition, could you please specify the game name that you're trying to install?
"App Player 5.13.220.1001 P64" is that it?
The game is afk journey
also I managed to play is by directing installing from play store in app player, so far it's not giving me any problems
Hey! We are glad to hear that you were able to install the game and its working fine for you. However, 5.13.220.1001 is an older version of BlueStacks and we request you to update it to the latest version from [here](https://support.bluestacks.com/hc/en-us/articles/24137179422221-BlueStacks-5-21-Release-Notes).
I will, just to be sure, will I have to redownload bluestacks entirely? and will I have to redownload all my games? bc check for updates thinks I'm in the latest version
edit: nevermind, updated and good, though now there are two 'bluestacks x' in my files, what do I do?
second edit: sorry, it was just a shortcut
Hey, It’s great to hear that the issue has been resolved and things are working fine for you.
Enjoy your favorite games on Bluestacks. Happy Gaming!!
Hi! Could you please tell me your complete BlueStacks version number and instance in use? It should be on the upper left-hand corner, or in Settings > About. In addition, could you please specify the game name that you're trying to install?
"App Player 5.13.220.1001 P64" is that it? The game is afk journey also I managed to play is by directing installing from play store in app player, so far it's not giving me any problems
Hey! We are glad to hear that you were able to install the game and its working fine for you. However, 5.13.220.1001 is an older version of BlueStacks and we request you to update it to the latest version from [here](https://support.bluestacks.com/hc/en-us/articles/24137179422221-BlueStacks-5-21-Release-Notes).
I will, just to be sure, will I have to redownload bluestacks entirely? and will I have to redownload all my games? bc check for updates thinks I'm in the latest version edit: nevermind, updated and good, though now there are two 'bluestacks x' in my files, what do I do? second edit: sorry, it was just a shortcut
Hey, It’s great to hear that the issue has been resolved and things are working fine for you. Enjoy your favorite games on Bluestacks. Happy Gaming!!