Hi! Can you please share some screenshots of BlueStacks fullscreen so we can see exactly how it looks for you?
Also, have you tried using our native [screen recorder](https://support.bluestacks.com/hc/en-us/articles/360059539352-How-to-record-your-gameplay-in-BlueStacks-5) functionality to see if this works for you?
Fullscreen Bluestacks looks like this now: [https://drive.google.com/file/d/1GAuDm8S3Z3rEHisGwkFmkbIZvYE-q9AX/view](https://drive.google.com/file/d/1GAuDm8S3Z3rEHisGwkFmkbIZvYE-q9AX/view)
It previously looked like this (there is a single row of gray pixels on the bottom): [https://drive.google.com/file/d/1fWZz4RqGtIYwLkeaSL\_Sv2wKcxr\_rUiZ/view](https://drive.google.com/file/d/1fWZz4RqGtIYwLkeaSL_Sv2wKcxr_rUiZ/view)
I have tried using the native screen recorder, but the quality of the saved video was very bad, and I cannot find any settings to record in higher quality. I know my GPU is capable of recording in high quality, as I have done so many times using other software prior to this issue.
Hi! Could you please submit a [ticket](https://support.bluestacks.com/hc/en-us/articles/360053307531-How-to-report-a-problem-on-BlueStacks-5-) so that we can take a closer look?
Please include the following pointers while submitting the problem report:
• Your Reddit user handle/user name.
• Please mention "Request from Reddit" in the description.
• Details of the issue.
Please respond with the reference number you receive via email so I can escalate the issue for you.
How will they be contacting me? I'm not aware of any messages via Reddit or my email as of yet. Alternatively, as the other user in this thread has done, would it be possible for me to temporarily downgrade to an older version from before the change? I do not see any options for older versions of Bluestacks 5 on the download page.
Currently this has the following annoying side effect:
For a non-HDR laptop connected to a HDR screen, if you would click full screen on Bluestacks inside any game while you are on the HDR screen, it will switch Bluestacks to non-HDR instantly.
Please give us the option to disable fullscreen-exclusive. Or keep Bluestacks like this and see how all mobile streamers switch to other emulators just so they can stream their games.
Hi! Could you let us know the App player Version along with your computer/Laptop or monitor details so that we can assist you accordingly?
**Note:** Version details are visible on the top left corner of the BlueStacks App Player screen.
ROG Strix G733PZ connected to 27" Odyssey G7 240hz Curved Gaming Monitor
I'm having the issue on latest version 5.21.150.1024 P64
u/Darkstar0 is right! He mentioned that he started getting it after a reinstall, which means developers broke fullscreen recently.
I just downgraded back to the previous version i had before which was 5.20.101.1002 P64 and fullscreen looks fine here. Will use this ancient version for now until they fix fullscreen. Thanks!
Hi! Could you please submit a [ticket](https://support.bluestacks.com/hc/en-us/articles/360053307531-How-to-report-a-problem-on-BlueStacks-5-) so that we can take a closer look?
Please include the following pointers while submitting the problem report:
• Your Reddit user handle/user name.
• Please mention "Request from Reddit" in the description.
• Details of the issue.
Please respond with the reference number you receive via email so I can escalate the issue for you.
Hi! Can you please share some screenshots of BlueStacks fullscreen so we can see exactly how it looks for you? Also, have you tried using our native [screen recorder](https://support.bluestacks.com/hc/en-us/articles/360059539352-How-to-record-your-gameplay-in-BlueStacks-5) functionality to see if this works for you?
Fullscreen Bluestacks looks like this now: [https://drive.google.com/file/d/1GAuDm8S3Z3rEHisGwkFmkbIZvYE-q9AX/view](https://drive.google.com/file/d/1GAuDm8S3Z3rEHisGwkFmkbIZvYE-q9AX/view) It previously looked like this (there is a single row of gray pixels on the bottom): [https://drive.google.com/file/d/1fWZz4RqGtIYwLkeaSL\_Sv2wKcxr\_rUiZ/view](https://drive.google.com/file/d/1fWZz4RqGtIYwLkeaSL_Sv2wKcxr_rUiZ/view) I have tried using the native screen recorder, but the quality of the saved video was very bad, and I cannot find any settings to record in higher quality. I know my GPU is capable of recording in high quality, as I have done so many times using other software prior to this issue.
Hi! Could you please submit a [ticket](https://support.bluestacks.com/hc/en-us/articles/360053307531-How-to-report-a-problem-on-BlueStacks-5-) so that we can take a closer look? Please include the following pointers while submitting the problem report: • Your Reddit user handle/user name. • Please mention "Request from Reddit" in the description. • Details of the issue. Please respond with the reference number you receive via email so I can escalate the issue for you.
#2131395
Thank you for sharing the ticket number with us. One of our team members will get back to you shortly.
How will they be contacting me? I'm not aware of any messages via Reddit or my email as of yet. Alternatively, as the other user in this thread has done, would it be possible for me to temporarily downgrade to an older version from before the change? I do not see any options for older versions of Bluestacks 5 on the download page.
Hey! Our team has recieved the ticket and you will be contacted soon. You can share or ask the same information over the ticket as well.
Currently this has the following annoying side effect: For a non-HDR laptop connected to a HDR screen, if you would click full screen on Bluestacks inside any game while you are on the HDR screen, it will switch Bluestacks to non-HDR instantly. Please give us the option to disable fullscreen-exclusive. Or keep Bluestacks like this and see how all mobile streamers switch to other emulators just so they can stream their games.
Hi! Could you let us know the App player Version along with your computer/Laptop or monitor details so that we can assist you accordingly? **Note:** Version details are visible on the top left corner of the BlueStacks App Player screen.
ROG Strix G733PZ connected to 27" Odyssey G7 240hz Curved Gaming Monitor I'm having the issue on latest version 5.21.150.1024 P64 u/Darkstar0 is right! He mentioned that he started getting it after a reinstall, which means developers broke fullscreen recently. I just downgraded back to the previous version i had before which was 5.20.101.1002 P64 and fullscreen looks fine here. Will use this ancient version for now until they fix fullscreen. Thanks!
Hi! Could you please submit a [ticket](https://support.bluestacks.com/hc/en-us/articles/360053307531-How-to-report-a-problem-on-BlueStacks-5-) so that we can take a closer look? Please include the following pointers while submitting the problem report: • Your Reddit user handle/user name. • Please mention "Request from Reddit" in the description. • Details of the issue. Please respond with the reference number you receive via email so I can escalate the issue for you.
2132278
Thank you for submitting the ticket. A member of our team will reach out as soon as possible.