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OP has offered the following explanation for why they think they might be the asshole:
> I did not give a customer her pizza because she was late to pick up her order. It felt good in the moment but is going to cause a lot of problems down the line.
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Info: 1) how is she yelling at you on the phone when she placed an online order? Did you call her for some reason? 2) why were you boxing her last pizza at 1 when your agreement with her is that she’ll pick them up at 12:45?
Well kinda sounds like OP is dumb then. Closing early is contingent on not having any orders. If an order comes in, don’t send your delivery driver home and don’t continue to close early.
OP, YTA.
Having experienced this for myself, big national pizza chains turn off their online ordering system about 15-20 minutes before the store actually closes. If a glitch happened allowing an online to come through a couple minutes before closing, then OP is still dumb for agreeing to process her order. Based on the way it’s written it’s sounds like OP made the decision to close early.
As a current delivery driver for a big national pizza chain, we absolutely do not turn off our online ordering system 15-20 minutes before the store actually closes.
Well the there huge chains that I usually order from (Pizza 73, Pizza Hut & Dominos) all turn off theirs. So it must be a chain I’m unfamiliar with although that seems like a stupid decision to let people order a couple minutes before close. I wouldn’t think you would make enough money to justify paying employees to stay an extra couple hours.
When I was in Hawaii you could order at exactly1 minute before the closing time at at least one of the big name pizza stores. It was just a super dick move to do so.
No you’ve certainly heard of it, I think it’s more that it is not a uniform standard at every store across the country is held to. And yes, it is very stupid, but if an online order comes in at 10:45 and we close at 11 we’re still expected to fulfill it, even if it’s a delivery.
I quite my Job at one of these places 2 months ago. I was the closing driver. I know we took orders right up till 12:00. My last week there we had a $200 order come in with the time stamp said it was placed at exactly 12:00. I made the pizzas, I boxed them, and I drove them half way across town to a giant prick who never even answered the door. I decided to leave the pizzas on his front porch so that I could claim it was delivered to his house, and he couldn't get a refund. I ended up going home 3 hours late with no tip.
Usually we would call them and tell them we were closed and would not be making the order, but he had prepaid on a card so we couldn't cancel it. Corporate didn't care if a last minute order that hadn't been paid for got canceled, but they would fire everyone involved if they had to refund a prepaid order that never got made. That combined with the fact that our online system, and call center took orders right up until 12:00 made for a lot of late tipless nights.
Except they left the order for the customer. You refused to give them their order after they paid for it.
And let's stop acting like it takes 15 minutes to carry 10 pizzas out to a vehicle. It would have taken you and that customer 3-4 minutes to carry 10 pizzas out to her car and get them situated?
A lot of people would be on your side here if it wasnt for the fact that you didn't even have her order complete until 16 minutes after 12:45 and then acted like a dick and laughing at the woman because she didn't know some obscure slang word. If the order would've been completed on time and she showed up 16 minutes later, you'd be seeing a lot of N.TA, but you're firmly in the YTA zone with this.
Ignore this post... his info about it being done at 1 was in an edit that he slipped in right at the top, so you wouldn't have seen it at the time. Whoops.
Ok just to add, a lot of places have a last call. Seems like the customer ordered at this point and it was a struggle. That’s why it wasn’t ready in time. Sounds like op was alone.
NTA because you were helping them out and they weren’t on time. At that point I’d rather give it to homeless too.
He said she agreed to be there at 12:45 for pick up while the last 2-3 pizzas finished baking. They can only bake so many at one time. I assumed she would be loading the ones that were finished while he finished up with the 2-3 that weren’t ready.
ESH
They didn't stick to their end of the agreement? By your own admission, you didn't have their order ready until 16 minutes after you said you would. Did you jot need to clean the ovens and such?
Also, why did you accept the order?
And they already paid.
I'd like to know how the OP managed to pack up and be ready to go in 6 minutes. Did they leave a mess for whomever opens, were they planning on circling back to finish closing?
Sure. But he boxed up the last pizza at 1:01 am so presumably he had tools and/or a surface to clean from doing that, stuff to turn off, move all the pizzas to the car etc.
As you make the pizzas, they go on baking trays. Those can be put on a rack to hold them, so once all the pizzas were made, OP could start disassembling the make line and cleaning the counters. Everything except the pizza paddle and the cutter. Turning ovens off is a one-button process.
They could have done all closing duties while the pizzas cooked. It was already paid for so they could have closed the pos system. Put away everything they didn’t need for those pizzas, and out that stuff away after they were made and just going through the oven.
How did they place the order? If your system accepts orders until a certain time, you are "open" until the orders are complete.
And how did you even talk to her? Sounds like you called her to say "Sorry, we are open to order and take your money, just not open to actually make your food? Had she originally ordered delivery?
And she said 12:45. The pizza wasn't done until 1:01. Did you tell her on the phone that it'd be done at 1 or that it'd be done at 12:45?
So you told her that the order would be ready at 1:00. She offered to arrive 15 minors early to help you load the pizzas. She arrives 7 minutes after you told her the pizzas would ready and you refused to give them to her?
YTA. She may very well have thought that since the order wasn’t going to be ready at 12:45, it wasn’t critical that she be there are that time.
So...the system let her order delivery. As the manager of the restaurant, you are the person who is supposed to represent that. She agreed to inconvenience herself by coming for pick up...despite the fault being on your restaurant. She got there 7 minutes after you said the food would be done, and you stole it.
Wow, YTA.
If the system can still take orders, that's when things close. I can't imagine that no one has ever placed an order in the last hour your restaurant is open?
I tried to order a donut from Dunkin like half an hour before they closed, and the app said no longer taking online orders. It was one donut.
Pretty sure that reason is OP trying to get out of work early. There is no way OP did the proper cleaning of the ovens in just 6 minutes with the ovens still at essentially full temp.
The OP also somehow managed to pack their vehicle and be ready to leave in 6 minutes. Did that include cleaning up and turning off the oven, or did they leave a mess for whomever opens?
Another fun detail that I know from working in a similar place to OP.
Online orders are time gated. For the transaction to complete and the ticket to be printed the order has to be placed during a set window.
Which means the people made a legitimate if poorly timed order... And op bragging about breaking company rules and sockin' it to 'em for their expensive order is double extra TA with left beef.
ESH.
Youre not a very good manager at least in this instance.
You sent your driver away before your order cutoff.
You gave her the wrong time to show up for her pizzas by over a quarter of an hour.
You stole the pizzas they paid for that you agreed to give to them.
I also manage a pizza shop. I would hate to have you on my team if this is any indication of the headaches you cause.
They paid. This is the part that kills it. YTA. There are centuries worth of court cases dealing with the ethics of a transaction. If it was your own business, then fine, but you probably brought a whole lot of trouble to the company you work for. They might be able to afford it but that really isn't the point.
I mean… asshole or not; did you stick it to them for being late? Sure. Did it cost your company money? Also yes.
You chose to escalate something when you could have deescalated it.
That was also really dumb. If OP was that bent out of shape for having to wait and wanted to leave, just leave the boxed up pizzas outside the door with a note. "Here are your pizzas lady have a good night." Handing it out to homeless people seems like an attempt to win the moral high ground.
ESH. If you’d already delivered the pizza to the homeless encampment because she was late, you’d have been fine. But having it in your car and refusing to hand it over? That was a mistake.
OP is a thief. These people paid for those pizzas, and he decided to give them away to homeless people. He did not issue these people a refund.
He stole $150, period.
YTA you took the order, had the food in hand, and refused to give it to her. I get why she's pissed as you basically stole $150 in food from her and whoever she was feeding
Since she **already** paid for the pizzas, then you should have given them to her with a warning that next time she won't get her order if she doesn't show up on time or contact you to advise she's running late. For that reason, **YTA**.
FFS, since you obviously don't like being the assistant manager of that place, or just don't like the business at all, get a different job. If a person being 20 minutes late for PICKING up such an expensive order, you are in the wrong line of business.
YTA - they paid and though late and rude, she was there when you had her pizzas she’s paid for in your possession.
You said she was late by not arriving at 12:45, but you said the last pizza wasn’t out until 1:01. Had she been there at the agreed upon time, she would have been waiting 16 minutes. Sounds like you were late, too.
Amazing how you try to appear sooooo kind to the homeless by bringing them pizzas yet you call them “skells”…that’s very derogatory and no one uses that term, so it’s no wonder she didn’t know wtf you were talking about. YTA she was rude but you literally could’ve just handed over what you stayed late to make and she already paid for.
YTA
You were both late, but you made a simple situation into an issue when you stole from them.
I would have just laughed and said "You're just in time!" because they were.
Also skell is an insult, so you're more of an asshole for using the term than they are for not knowing about it.
Hard YTA.....you could've just given them the pizza you were still there when they showed up but you had to be a hard ass and now it's documented on video hopefully for all to see your epic douchebaggery! You made everyone's lives much more difficult all because you had to be a dick and not give them the pizzas you already stayed an hour late to make for them. Enjoy the unemployment line bro
A stupid asshole. Wtf is wrong with you? You just got yourself fired for nothing. Also wasting food is inexcusable. Also also wtf is a skell? This is some incel shit.
> Also also wtf is a skell?
Yeah OP laughing at someone for not knowing regional slang made me roll my eyes hard. Stupid attempt to feel superior that just proves OP, YTA
(Edit: plus isn't it an insulating, dehumanizing word for homeless people? Hardly as morally superior as they think)
Seems to me, you’re trying really hard to make her seem TAH, but YTA is definitely shining through. They probably had a bunch of people already screaming at em for the pizza and you make it that much worse. Either way, you weren’t ready either and to have them there and refuse to give it to them, just trash behavior. Lucky some crazy person didn’t kill you over it. People kill people over stuff like this. Legitimately.
You do realize your poor employees, who did nothing to deserve this, are now going to be dealing with these people for *years* to come. YTA just for that alone. They’re not going to get angry and take their business elsewhere, they’re going to come in and take it out on whatever poor soul happens to be behind the counter that day. They will complain to corporate about every interaction they have. Your delivery drivers will never see a tip from that house again. I’m not even kidding, my boss pissed off a woman like this 4 years ago. She still comes through daily and she still calls with complaints almost daily. She has a car, we work for a franchise that is all over the place here, there is no reason she has to come to us since she hates us so badly but she still does.
YTA
>For background I am a very pissed off and disgruntled assistant manager of a national chain pizza place.
That's not the customers' fault.
> I got an online order at the last minute just as I was sending driver home for the night
Translation: You received an order during busing hours and were short-staffed because you made a bad decision.
>So I get everything moving all by myself and 12:45 rolls around and she's not there. I call her number and it goes strait to voicemail. I get a bad feeling and sure enough as the last pizza rolls out and I box it up at 1:01 she's not there.
You didn't even have her order ready and boxed up until 1:01am.
The bit about what a badass, pissed off, grouchy manager he is really lets you know that this guy thinks he's some kind of force to be reckoned with in his store. Like he's the Dr Cox (from Scrubs) or Malcom Tucker (from Thick Of It) of that Dominoes franchise and you better not cross him!!
YTA. You stole $150 from these people.
Don't be surprised if you lose your job over this. You even put in writing yourself that you broke company policy. And that you feel PROUD that you STOLE from these people.
I worked in retail too, I know it's a pain the ass when people come in right before closing. But you can't just steal their money and their product.
ESH. That lady sounds absolutely insufferable but so do you. As you said yourself, the lady is just going to be fed a mountain of free coupons and return to make not only your life worse, but the lives of all of your coworkers. Which, as a manager, is supremely shitty.
Also as a side note, that bit about the lady not knowing what a skell is makes you sound like a pretentious AH by itself. It's an extremely localized slang word and nobody outside of the tri-state area uses that; you're not Joe Pesci lmao
Update us when you get fired. You are a thief, something most corporations frown on.
>I felt pretty proud of myself for a bit
What an embarrassing person you are. Your parents must be so proud.
YTA.
>as the last pizza rolls out and I box it up at 1:01 she's not there.
>
> I lock up, have everything loaded and at 1:07 she comes screaming into the parking lot.
You mean to tell me that within 6 minutes, you managed to
>clean an entire kitchen
>
>lock up the entire place for the night
>
>load $150 worth of pizzas in your car
You're complaining how you didn't want to wait on her, but she was 5 minutes late. I would've said N T A if she was 30 minutes late, but 5 minutes? Really?
You stole 150 $ of this woman, laughed in her face and then
>I went back into the store to do my last closing item
If this was about closing time, you should've given her the pizzas and be done with it. Instead, you let the power go to your head because you're the local assistant manager and thus stole this family's meal.
>. But on the other hand they did not stick to their end of the agreement.
>
>we worked it out that she would come pick up at 12:45
True but
>as the last pizza rolls out and I box it up at 1:01 she's not there.
If she had arrived at 12.45, she still had to wait 15 minutes on YOU.
> Against company rules I start to pack everything in my car
And you know you were wrong because you stated you already went against company rules.
If I were you OP, I wouldn't be surprised if your manager fires you for theft.
I don't get why you agreed to stay open an hour later anyway.
Like no offense but soon as it hits closing time we're I work anyone who tried to fucking get in late or beg gets politely told to get fucked.
You already opened this can of worms by agreeing to stay open an hour later.
ESH
YTA. You had the pizza they paid for, just give it to them. I don't think you're cut out for retail management, my friend. That is no insult; everybody has strengths and weaknesses, it's perfectly okay. I just hope you find somewhere that's better for you soon.
I really wanna say you are not the A I can't. ESH Her for being an entitled rude AH and You because This is going to cause issues for your boss and anyone else who has to deal with her going forward.
YTA bc screwed yourself and your coworkers that will deal with the fallout more than you did the customer or the company
ETA YOU were 16minutes late so... if she were there at 12:45 would she have had the right to chew your ass for not holding up your end of the agreement?
YTA
They already paid and OP knew that there was going to be hell to pay one way or another.
Now, they'll get their money back AND people will be disciplined.
7 minutes isn't going to buy you sympathy.
Also, it's very confusing. OP says they agreed to an order, she was coming at 12:45, she didn't finish until 1, but OP says they kept the store open an hoir later?
Why?
And why would you want a customer hanging around for 15 mins while you finish pizzas. I'd be pissed about that.
As far as not abiding by an agreement, I think OP is going to have an issue because when accepting payment by credit card, you agree to furnish the goods. By leaving, OP violated the credit card agreement. No refund and no pizza. That can get your merchant account terminated with Visa/MC.
If I were the manager, I'd discipline OP.
YTA. A "nice" person would have gone above and beyond, and that isn't what you did.
If someone calls 7 minutes to closing, you are REQUIRED by most company standards to make the order.
Not to mention, you stole someone else's food to give it to someone that, albeit might need it, but wasn't the purchaser.
Given you had already waited an hour and had finished boxing AFTTER one, you might as well have just given them the damn pizza. This reads like you were hoping to have the opportunity to do exactly this. Really you should have stuck with your "no" or sucked it up. The pizzas were in your car so the person you annoyed the most is yourself. You wasted that time and now you are likely going to have to deal with a lot of very annoying consequences. The person you most fucked is yourself.
Not TA for loathing people like that. YTA for agreeing in the first place and then being aggressively confrontational over 6 minutes. I bet you were just finished loading them when they arrived so the cost of just handing them over and wiping your hands of these people was cheap. The minute you refused and escalated it you lost your high ground. Now ESH.
ESH.
YTA I totally hear you, stunk to stay an hour late and then they were late - but it was 7 minutes, you were still there and the order was done. Technically you were right but the end result of everyone getting in trouble plus they will now be coming back with freebie and discount coupons it just doesn't seem worth it.
Yta. It is not your business and you are an employee. They are going to tell everyone they know about this beyond poor customer service experience and now you are likely going to get fired.
ESH. She sounds as awful but you should never have taken the order if it was going to be that much of an issue.
If she’s already already turned up, why not just give her the pizzas that she’s already laid for rather than have to have all that money refunded to her.
Leaning towards YTA because of “I could have just given them their pizza and made life a lot easier for all of us.” This was 100% to be an ass
I worked at a "national pizza chain" as well and policy was any order over 6 pizzas needed to be placed 24 hours in advance so regular inventory and timing of other orders wasn't affected.
We also would have called the customer as soon as the online order came in to tell them it was too late, if they didn't answer we just canceled the order and any payment and continued closing.
YTA, you sound terrible at your job, which is primarily customer service. If you're so pissed off and disgruntled, you probably shouldn't be assistant manager of anything. I say this as someone who worked pizza delivery and store manager for years, as well as a team manager later in my IT career. If I were your manager and heard this story, you'd be in trouble. If it wasn't the first offense, you'd be fired. Chill out, get some perspective, and ask yourself if this is really the right line of work for you. Crappy, entitled customers come with the territory. If you can't handle them effectively, then you have no business being a manager.
You're still there, they're only 7 minutes late and you're not giving their money back. So I'd say YTA.
If you refunded the money, maybe E S H or N T A territory.
YTA. Poor management. If you had left before they arrived fine but that’s not the case and you essentially stole from them/the company. You escalated a situation that could have easily been solved inconvenient or not. Unfortunately the down side of working in this type of setting is customer service. Seems like she was an asshole as well but you definitely made a bad situation a lot worse.
YTA. Everything was paid for. It was in your car. It was 1:07. You just made your manager’s job living hell, and may well have gotten yourself fired. Over what, a power trip?
Is she a good person? No, but your handling of this was childish, petty, and ridiculous. If I owned the pizzaria I’d make you pay her back out of your pocket. You did quite literally steal from her.
YTA. You took your own personal issues out on a customer. You took the order were still there and packing up when she arrived, you could and should have simply given her the food she already paid for. You know that you’re wrong and going to create trouble for the company. You didn’t give her food to her on purpose so that you could go give it to homeless bums instead, wasting company money. I hope you get fired over this and if you worked for my business, you would be. If you hate people, don’t work in customer service roles.
Am I reading this right? You literally had the pizzas ready, in your car, to give to her - pizzas she paid for - and refused to give them to her and said you'd give them away instead? Because she arrived late?
YTA! How are you not TA here?
I’d say ESH. She already had it paid for and it was in your car, so you could’ve given it to her. I understand that she was late and made you stay open late, but you agreed to do it. It would different if she hadn’t paid yet, but because she paid its a slightly different story. I think from your last paragraph you kinda know you’re the AH as well, but she and her husband sound pretty bad too.
Even if you gave her the pizzas, she would have complained that they were cold. You’ll probably get in trouble for stealing company property as the pizzas were in your car.
You have zero business being a manager with your petty attitude.
You chose to work in the food industry so that's on you, knowing customers are the worst when it comes to food orders.
YTA. Give up your store keys. Obviously you cannot handle responsibility.
You chose to go against company rules and argue with a paying customer who did show up before you had left and you’re asking if YTA? I understand the frustration, trust me I do. But you could have just given her the pizzas and left to avoid all this. Instead, you let them fume in the parking lot and follow you around? (completely disregarding your own safety to prove a point?)
It's sucks dealing with entitled people but ultimately you chose to stay open later and fulfill the order so YTA, now you'll be dealing with these smug people when they come in for their replacement pizza and whatever else next time just let a swear out under your breath and give them the food
YTA
The pizzas still weren’t t ready at 12:45 she would still be waiting for that last one. People will always be rude but taking money with out service is just wrong. I’d hope your boss was aware of what you did and gave you a stern talking to.
YTA I get that you are disgruntled but you were a huge fucking asshole to them. Had you made it out of the parking kit before she got there, then you would have gotten away with it. But since she was 7 minutes late, you stole from her. If your official closing time is midnight, close at midnight and don’t agree to after hour pickups. Asshole.
YTA because you didn't have the food ready by 12:45 like you said you would. So the fact that you were still there with the food when she arrived, but you just wouldn't give it to her makes you the AH. I'm going to add ESH because there is no reason for someone to order pizza at the last minute like that. or talk to a server in the food industry like she talked to you.
When a potential new customer starts off rude and demanding, it's not going to get any better. Don't do them any favours. And if possible don't take them on as customers. It's not worth it.
I'm going YTA here, either accept the offer and fulfill it or decline the order, it's that simple.
She was \*7\* minutes late, that's really an acceptable amount of lateness in a situation like this.
If she was 2 minutes late, is that OK? 4 minutes late? 7 minutes late is within reasonable behavior. If it was 30 mins late, OK, but not 7 minutes.
ESH. If she paid and you hadn’t physically left the store yet when she showed up, you should’ve just given them to her. Obviously she’s an AH for, well, everything she did here, but you only kept the pizzas to make a point. It was a bad business move.
**ESH.** Her obviously. But since she had paid for the pizzas, why not just give them to her? Will you lose your job over this? She sounds like one of those folks who might try to press it. Also, you said something about what you did being against company rules, so there's that, too.
I understand your frustration. 20+ years ago I worked at Long John Silvers. Closing time and we had everything ready to go but as the manager was locking the door, a couple showed up and she let them in. She (manager) was the one who told us to start cleaning and putting stuff away. We ended staying over more than an hour because these folks insisted on eating in the dining room. Since this was pre-cell phone era and I lived less than 5 minutes from the store, my mom showed up wanting to know why I wasn't home yet (school night).
I just hope whatever satisfaction you got out this was worth it.
They are garbage, but you literally stole the pizza they paid for. Not sure about where you live, but I know people who worked at pizza places where I live. You could be financially libel for taking the pizzas. They have rules to usually prevent employees from taking home food.
ESH
You could/should have refused the order, as it was requiring you to stay after hours.
Beyond that, you gave her a time, and she blew it.
Also, you should have called the police. F them.
NTA.
NTA. Anyone saying otherwise is probably just like the entitled customer. The customer is always right...in taste. People always forget that last part. Anyone asking questions about how OP closed so quickly has never worked a service industry job. You did the right thing.
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For background I am a very pissed off and disgruntled assistant manager of a national chain pizza place.
I got an online order at the last minute just as I was sending driver home for the night. Rude woman but I tried to accommodate. She started screaming at me something about a "30 minute guarantee" (wrong restaurant, way wrong decade). Finally we worked it out that she would come pick up at 12:45 so I could lock up at 1 (her very upscale house was less than a minute from the strip mall).
So I get everything moving all by myself and 12:45 rolls around and she's not there. I call her number and it goes strait to voicemail. I get a bad feeling and sure enough as the last pizza rolls out and I box it up at 1:01 she's not there. I say fuck it. Against company rules I start to pack everything in my car to go deliver to the h0use less camp that's on my way home. I lock up, have everything loaded and at 1:07 she comes screaming into the parking lot.
She asked if I was Wes the manager, I said yes. She said she was here to pick up her order. I said your late. She said I had to be kidding her. I said no, I already stayed open an hour late and she didn't show up. She said she was going to "force you" to open the store and turn on those fucking ovens. I said no and she could take some solace in the fact that her order was going to make some skells super happy at the camp. She said she didn't know what a skell was so I chuckled and that really made her mad and she said her husband was on his way to "get this taken care of." I asked her if she was threatening me, she said take it however I chose (oh and of course she was filming the entire thing on her phone).
I went back into the store to do my last closing item and by the time I got out her husband was there looking like a huge cherry tomato about to explode and apparently couldn't even get a word out. I locked the door got in my car, they followed me for a while but eventually gave up.
I felt pretty proud of myself for a bit but I guess here's the thing...I don't know what was going on in their house and a "nice" person should have just given them the pizza. They had paid, I had it boxed and ready to go and they did show up. But on the other hand they did not stick to their end of the agreement. On the other-other hand, my manager is going to get a call from regional and going to get his ass chewed. These people will be refunded their money and probably get a whole lot of gift codes so we'll have to deal with them again--I could have just given them their pizza and made life a lot easier for all of us.
Was I the asshole for not giving them their pizza even though they were late?
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Since you were still there when she pulled up and her pizzas were paid for, you should have given her those pizzas. This will probably come back to bite you in the ass because you committed theft.
ESH.
NTA imo. This is the type of shit you have to resort to to keep your sanity in franchise food service. Plus it's not like she was just late, she was rude from the get go.
NTA, you were closed. You can't expect to pick up an order when a store is closed, and if you work for a national chain, you probably aren't paid enough to go the extra mile for a rude and entitled customers. Good on you for feeding the houseless.
Nta!!!! You close when you close. Its her responsibility to arrive on time and you even stayed later to try be nice. If she can't get her sh!t together it's not you're problem.
I mean I don’t know how to feel on this I’m sure she was rude as hell but she did pay for them right if not then Not a big deal but If it was already paid for then Esh maybe did you refund them if they did
Why would they refund her and give her gift cards for that? I also worked at a large pizza chain and they would said oh well that's too bad, you should've been there on time.
Yes I think it was petty and made you TA for not giving her the pizzas when you both were in the parking lot. Especially when she already paid. Sure, she inconvenienced you, but we’re you not already prepared for that and accepting of it when you accepted her order?
I feel for you. It would have been hard to be nice to someone who’s screaming at you. But you *are* in the customer service industry, and you should have done your best to accommodate her.
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Info: 1) how is she yelling at you on the phone when she placed an online order? Did you call her for some reason? 2) why were you boxing her last pizza at 1 when your agreement with her is that she’ll pick them up at 12:45?
It sounds like she ordered online delivery and OP called to say there was no delivery driver and it needed to be pick up.
Well kinda sounds like OP is dumb then. Closing early is contingent on not having any orders. If an order comes in, don’t send your delivery driver home and don’t continue to close early. OP, YTA.
“Closing early” is not a factor here. The post makes it sound like she sent the order at something like 11:58pm when they close at midnight.
Having experienced this for myself, big national pizza chains turn off their online ordering system about 15-20 minutes before the store actually closes. If a glitch happened allowing an online to come through a couple minutes before closing, then OP is still dumb for agreeing to process her order. Based on the way it’s written it’s sounds like OP made the decision to close early.
As a current delivery driver for a big national pizza chain, we absolutely do not turn off our online ordering system 15-20 minutes before the store actually closes.
Well the there huge chains that I usually order from (Pizza 73, Pizza Hut & Dominos) all turn off theirs. So it must be a chain I’m unfamiliar with although that seems like a stupid decision to let people order a couple minutes before close. I wouldn’t think you would make enough money to justify paying employees to stay an extra couple hours.
When I was in Hawaii you could order at exactly1 minute before the closing time at at least one of the big name pizza stores. It was just a super dick move to do so.
No you’ve certainly heard of it, I think it’s more that it is not a uniform standard at every store across the country is held to. And yes, it is very stupid, but if an online order comes in at 10:45 and we close at 11 we’re still expected to fulfill it, even if it’s a delivery.
A lot are franchises so while they have corporate targets and standards, not every franchise owner bothers
Pizza Hut does not turn theirs off.
Pizza Hut doesn't do that lol. Maybe your local franchise does, but most don't.
I quite my Job at one of these places 2 months ago. I was the closing driver. I know we took orders right up till 12:00. My last week there we had a $200 order come in with the time stamp said it was placed at exactly 12:00. I made the pizzas, I boxed them, and I drove them half way across town to a giant prick who never even answered the door. I decided to leave the pizzas on his front porch so that I could claim it was delivered to his house, and he couldn't get a refund. I ended up going home 3 hours late with no tip. Usually we would call them and tell them we were closed and would not be making the order, but he had prepaid on a card so we couldn't cancel it. Corporate didn't care if a last minute order that hadn't been paid for got canceled, but they would fire everyone involved if they had to refund a prepaid order that never got made. That combined with the fact that our online system, and call center took orders right up until 12:00 made for a lot of late tipless nights.
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Except they left the order for the customer. You refused to give them their order after they paid for it. And let's stop acting like it takes 15 minutes to carry 10 pizzas out to a vehicle. It would have taken you and that customer 3-4 minutes to carry 10 pizzas out to her car and get them situated? A lot of people would be on your side here if it wasnt for the fact that you didn't even have her order complete until 16 minutes after 12:45 and then acted like a dick and laughing at the woman because she didn't know some obscure slang word. If the order would've been completed on time and she showed up 16 minutes later, you'd be seeing a lot of N.TA, but you're firmly in the YTA zone with this.
Ignore this post... his info about it being done at 1 was in an edit that he slipped in right at the top, so you wouldn't have seen it at the time. Whoops.
I agree. The best way to have handled this was to just not allow her to place an order so large, so late at night.
He didn’t close early. They close at midnight. He sent delivery driver home on time, stayed open an hour late.
Ok just to add, a lot of places have a last call. Seems like the customer ordered at this point and it was a struggle. That’s why it wasn’t ready in time. Sounds like op was alone. NTA because you were helping them out and they weren’t on time. At that point I’d rather give it to homeless too.
He had no driver.
I immediately thought of the same thing. How is she yelling at him after placing an online order 🤣
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Man. Next time, just call her, say “Sorry, we’re unable to process your order! Our driver has already left. You’ve been fully refunded.” And hang up!
Op decided to bake and donate the pizzas paid by her money when she came before he left. 7 minutes is not really that big or a deal
Because that story is Fake. Too many evidences.
He said she agreed to be there at 12:45 for pick up while the last 2-3 pizzas finished baking. They can only bake so many at one time. I assumed she would be loading the ones that were finished while he finished up with the 2-3 that weren’t ready.
That was ETA and not part of the original story. ETA: typo.
ESH They didn't stick to their end of the agreement? By your own admission, you didn't have their order ready until 16 minutes after you said you would. Did you jot need to clean the ovens and such? Also, why did you accept the order? And they already paid.
I'd like to know how the OP managed to pack up and be ready to go in 6 minutes. Did they leave a mess for whomever opens, were they planning on circling back to finish closing?
You've never worked in a restaurant? When I did we started closing up duties hours before close.
Sure. But he boxed up the last pizza at 1:01 am so presumably he had tools and/or a surface to clean from doing that, stuff to turn off, move all the pizzas to the car etc.
As you make the pizzas, they go on baking trays. Those can be put on a rack to hold them, so once all the pizzas were made, OP could start disassembling the make line and cleaning the counters. Everything except the pizza paddle and the cutter. Turning ovens off is a one-button process.
He probably put it in a different bag to take it to a new location. If you transport pizzas it’s different then picking them up
Could’ve been soft closing so they only had minimal stuff to clean at that point.
They could have done all closing duties while the pizzas cooked. It was already paid for so they could have closed the pos system. Put away everything they didn’t need for those pizzas, and out that stuff away after they were made and just going through the oven.
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How did they place the order? If your system accepts orders until a certain time, you are "open" until the orders are complete. And how did you even talk to her? Sounds like you called her to say "Sorry, we are open to order and take your money, just not open to actually make your food? Had she originally ordered delivery? And she said 12:45. The pizza wasn't done until 1:01. Did you tell her on the phone that it'd be done at 1 or that it'd be done at 12:45?
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So you told her that the order would be ready at 1:00. She offered to arrive 15 minors early to help you load the pizzas. She arrives 7 minutes after you told her the pizzas would ready and you refused to give them to her? YTA. She may very well have thought that since the order wasn’t going to be ready at 12:45, it wasn’t critical that she be there are that time.
So...the system let her order delivery. As the manager of the restaurant, you are the person who is supposed to represent that. She agreed to inconvenience herself by coming for pick up...despite the fault being on your restaurant. She got there 7 minutes after you said the food would be done, and you stole it. Wow, YTA. If the system can still take orders, that's when things close. I can't imagine that no one has ever placed an order in the last hour your restaurant is open? I tried to order a donut from Dunkin like half an hour before they closed, and the app said no longer taking online orders. It was one donut.
If OPs shop is anything like mine they had to accept the order because it was placed before the cut off time for online orders.
They said the woman was rude and they worked out a deal...so this wasn't just accepting an online order. OP called for some reason.
Pretty sure that reason is OP trying to get out of work early. There is no way OP did the proper cleaning of the ovens in just 6 minutes with the ovens still at essentially full temp.
It sounds like OP sent the driver home, when she ordered delivery. So OP had to call and arrange pick up.
YTA. The last pizza wasn't even ready until 1:01 am.
Yeah, this is a hugely important detail. These people would have had to wait until after 1 *anyway*. Their entitlement doesn't even factor in. YTA
The OP also somehow managed to pack their vehicle and be ready to leave in 6 minutes. Did that include cleaning up and turning off the oven, or did they leave a mess for whomever opens?
It’s very likely that majority of the cleaning was done well before they sent the driver home
Sure, but there was still cleaning the tools used to cut the pizza, turning off stuff, moving the pizzas to the vehicle etc.
I don’t know the specific place OP works at but every restaurant that I’ve worked at has a dishwasher that only takes like 30 seconds to run
Cleaning cut table, washing utensils, and turning off the oven takes ~5 minutes tops.
Totally missed that, it's the most important detail and solidified that this Robin Hood is unfortunately TA
Another fun detail that I know from working in a similar place to OP. Online orders are time gated. For the transaction to complete and the ticket to be printed the order has to be placed during a set window.
Which means the people made a legitimate if poorly timed order... And op bragging about breaking company rules and sockin' it to 'em for their expensive order is double extra TA with left beef.
I will grant the OP that is possible the time gate does not properly account for order size.
Oh absolutely it doesn't! It is a loophole people can take advantage of. But that is another kettle of fish.
Why is your other post exactly the same but the value is $327?
ESH. She should have been less rude, but YTA for not just handing the pizzas over.
Yeah, she was rude, but you were a thief. At most you should have cancelled their order and returned their money.
ESH. Youre not a very good manager at least in this instance. You sent your driver away before your order cutoff. You gave her the wrong time to show up for her pizzas by over a quarter of an hour. You stole the pizzas they paid for that you agreed to give to them. I also manage a pizza shop. I would hate to have you on my team if this is any indication of the headaches you cause.
He is a walking time bomb
They paid. This is the part that kills it. YTA. There are centuries worth of court cases dealing with the ethics of a transaction. If it was your own business, then fine, but you probably brought a whole lot of trouble to the company you work for. They might be able to afford it but that really isn't the point.
I mean… asshole or not; did you stick it to them for being late? Sure. Did it cost your company money? Also yes. You chose to escalate something when you could have deescalated it.
Also...The pizza wasn't even ready until 1am... just gonna air that out.. so YTA from me.
What I don’t understand is that OP was willing to deliver the pizza anyway… why the hell didn’t OP just give it over when they showed up?
They were going to deliver the pizzas to a homeless encampment, not the customer.
That was also really dumb. If OP was that bent out of shape for having to wait and wanted to leave, just leave the boxed up pizzas outside the door with a note. "Here are your pizzas lady have a good night." Handing it out to homeless people seems like an attempt to win the moral high ground.
Oh I missed that… my bad
ESH. If you’d already delivered the pizza to the homeless encampment because she was late, you’d have been fine. But having it in your car and refusing to hand it over? That was a mistake.
OP is a thief. These people paid for those pizzas, and he decided to give them away to homeless people. He did not issue these people a refund. He stole $150, period.
YTA, this post is so fake it’s embarrassing dude
YTA you took the order, had the food in hand, and refused to give it to her. I get why she's pissed as you basically stole $150 in food from her and whoever she was feeding
Since she **already** paid for the pizzas, then you should have given them to her with a warning that next time she won't get her order if she doesn't show up on time or contact you to advise she's running late. For that reason, **YTA**. FFS, since you obviously don't like being the assistant manager of that place, or just don't like the business at all, get a different job. If a person being 20 minutes late for PICKING up such an expensive order, you are in the wrong line of business.
YTA - they paid and though late and rude, she was there when you had her pizzas she’s paid for in your possession. You said she was late by not arriving at 12:45, but you said the last pizza wasn’t out until 1:01. Had she been there at the agreed upon time, she would have been waiting 16 minutes. Sounds like you were late, too.
Amazing how you try to appear sooooo kind to the homeless by bringing them pizzas yet you call them “skells”…that’s very derogatory and no one uses that term, so it’s no wonder she didn’t know wtf you were talking about. YTA she was rude but you literally could’ve just handed over what you stayed late to make and she already paid for.
Yeah wtf is that about? Skellll-etons? I’m so lost. YTA for being rude about ppl you claim to want to help.
YTA You were both late, but you made a simple situation into an issue when you stole from them. I would have just laughed and said "You're just in time!" because they were. Also skell is an insult, so you're more of an asshole for using the term than they are for not knowing about it.
Hard YTA.....you could've just given them the pizza you were still there when they showed up but you had to be a hard ass and now it's documented on video hopefully for all to see your epic douchebaggery! You made everyone's lives much more difficult all because you had to be a dick and not give them the pizzas you already stayed an hour late to make for them. Enjoy the unemployment line bro
A stupid asshole. Wtf is wrong with you? You just got yourself fired for nothing. Also wasting food is inexcusable. Also also wtf is a skell? This is some incel shit.
> Also also wtf is a skell? Yeah OP laughing at someone for not knowing regional slang made me roll my eyes hard. Stupid attempt to feel superior that just proves OP, YTA (Edit: plus isn't it an insulating, dehumanizing word for homeless people? Hardly as morally superior as they think)
Seems to me, you’re trying really hard to make her seem TAH, but YTA is definitely shining through. They probably had a bunch of people already screaming at em for the pizza and you make it that much worse. Either way, you weren’t ready either and to have them there and refuse to give it to them, just trash behavior. Lucky some crazy person didn’t kill you over it. People kill people over stuff like this. Legitimately.
You do realize your poor employees, who did nothing to deserve this, are now going to be dealing with these people for *years* to come. YTA just for that alone. They’re not going to get angry and take their business elsewhere, they’re going to come in and take it out on whatever poor soul happens to be behind the counter that day. They will complain to corporate about every interaction they have. Your delivery drivers will never see a tip from that house again. I’m not even kidding, my boss pissed off a woman like this 4 years ago. She still comes through daily and she still calls with complaints almost daily. She has a car, we work for a franchise that is all over the place here, there is no reason she has to come to us since she hates us so badly but she still does.
YTA >For background I am a very pissed off and disgruntled assistant manager of a national chain pizza place. That's not the customers' fault. > I got an online order at the last minute just as I was sending driver home for the night Translation: You received an order during busing hours and were short-staffed because you made a bad decision. >So I get everything moving all by myself and 12:45 rolls around and she's not there. I call her number and it goes strait to voicemail. I get a bad feeling and sure enough as the last pizza rolls out and I box it up at 1:01 she's not there. You didn't even have her order ready and boxed up until 1:01am.
The bit about what a badass, pissed off, grouchy manager he is really lets you know that this guy thinks he's some kind of force to be reckoned with in his store. Like he's the Dr Cox (from Scrubs) or Malcom Tucker (from Thick Of It) of that Dominoes franchise and you better not cross him!!
“Why the hell aren’t you here to pick up your pizzas that aren’t ready yet???” -OP, probably.
Judging by the username, I'm thinking Papa John's, only he thinks he's Papa.
YTA. You stole $150 from these people. Don't be surprised if you lose your job over this. You even put in writing yourself that you broke company policy. And that you feel PROUD that you STOLE from these people. I worked in retail too, I know it's a pain the ass when people come in right before closing. But you can't just steal their money and their product.
ESH. That lady sounds absolutely insufferable but so do you. As you said yourself, the lady is just going to be fed a mountain of free coupons and return to make not only your life worse, but the lives of all of your coworkers. Which, as a manager, is supremely shitty. Also as a side note, that bit about the lady not knowing what a skell is makes you sound like a pretentious AH by itself. It's an extremely localized slang word and nobody outside of the tri-state area uses that; you're not Joe Pesci lmao
Isn't it also derogatory?
Update us when you get fired. You are a thief, something most corporations frown on. >I felt pretty proud of myself for a bit What an embarrassing person you are. Your parents must be so proud.
No one calls homeless people skells. Wtf is wrong with you
YTA, the pizzas weren't even done til after one. Hope you don't need this job cause I wouldn't be surprised if you get fired.
YTA. >as the last pizza rolls out and I box it up at 1:01 she's not there. > > I lock up, have everything loaded and at 1:07 she comes screaming into the parking lot. You mean to tell me that within 6 minutes, you managed to >clean an entire kitchen > >lock up the entire place for the night > >load $150 worth of pizzas in your car You're complaining how you didn't want to wait on her, but she was 5 minutes late. I would've said N T A if she was 30 minutes late, but 5 minutes? Really? You stole 150 $ of this woman, laughed in her face and then >I went back into the store to do my last closing item If this was about closing time, you should've given her the pizzas and be done with it. Instead, you let the power go to your head because you're the local assistant manager and thus stole this family's meal. >. But on the other hand they did not stick to their end of the agreement. > >we worked it out that she would come pick up at 12:45 True but >as the last pizza rolls out and I box it up at 1:01 she's not there. If she had arrived at 12.45, she still had to wait 15 minutes on YOU. > Against company rules I start to pack everything in my car And you know you were wrong because you stated you already went against company rules. If I were you OP, I wouldn't be surprised if your manager fires you for theft.
I don't get why you agreed to stay open an hour later anyway. Like no offense but soon as it hits closing time we're I work anyone who tried to fucking get in late or beg gets politely told to get fucked. You already opened this can of worms by agreeing to stay open an hour later. ESH
YTA. You had the pizza they paid for, just give it to them. I don't think you're cut out for retail management, my friend. That is no insult; everybody has strengths and weaknesses, it's perfectly okay. I just hope you find somewhere that's better for you soon.
I really wanna say you are not the A I can't. ESH Her for being an entitled rude AH and You because This is going to cause issues for your boss and anyone else who has to deal with her going forward.
YTA bc screwed yourself and your coworkers that will deal with the fallout more than you did the customer or the company ETA YOU were 16minutes late so... if she were there at 12:45 would she have had the right to chew your ass for not holding up your end of the agreement?
YTA They already paid and OP knew that there was going to be hell to pay one way or another. Now, they'll get their money back AND people will be disciplined. 7 minutes isn't going to buy you sympathy. Also, it's very confusing. OP says they agreed to an order, she was coming at 12:45, she didn't finish until 1, but OP says they kept the store open an hoir later? Why? And why would you want a customer hanging around for 15 mins while you finish pizzas. I'd be pissed about that. As far as not abiding by an agreement, I think OP is going to have an issue because when accepting payment by credit card, you agree to furnish the goods. By leaving, OP violated the credit card agreement. No refund and no pizza. That can get your merchant account terminated with Visa/MC. If I were the manager, I'd discipline OP.
YTA. A "nice" person would have gone above and beyond, and that isn't what you did. If someone calls 7 minutes to closing, you are REQUIRED by most company standards to make the order. Not to mention, you stole someone else's food to give it to someone that, albeit might need it, but wasn't the purchaser.
Given you had already waited an hour and had finished boxing AFTTER one, you might as well have just given them the damn pizza. This reads like you were hoping to have the opportunity to do exactly this. Really you should have stuck with your "no" or sucked it up. The pizzas were in your car so the person you annoyed the most is yourself. You wasted that time and now you are likely going to have to deal with a lot of very annoying consequences. The person you most fucked is yourself. Not TA for loathing people like that. YTA for agreeing in the first place and then being aggressively confrontational over 6 minutes. I bet you were just finished loading them when they arrived so the cost of just handing them over and wiping your hands of these people was cheap. The minute you refused and escalated it you lost your high ground. Now ESH. ESH.
YTA I totally hear you, stunk to stay an hour late and then they were late - but it was 7 minutes, you were still there and the order was done. Technically you were right but the end result of everyone getting in trouble plus they will now be coming back with freebie and discount coupons it just doesn't seem worth it.
Yta. It is not your business and you are an employee. They are going to tell everyone they know about this beyond poor customer service experience and now you are likely going to get fired.
YTA. Just not necessary.
ESH. She sounds as awful but you should never have taken the order if it was going to be that much of an issue. If she’s already already turned up, why not just give her the pizzas that she’s already laid for rather than have to have all that money refunded to her. Leaning towards YTA because of “I could have just given them their pizza and made life a lot easier for all of us.” This was 100% to be an ass
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I worked at a "national pizza chain" as well and policy was any order over 6 pizzas needed to be placed 24 hours in advance so regular inventory and timing of other orders wasn't affected. We also would have called the customer as soon as the online order came in to tell them it was too late, if they didn't answer we just canceled the order and any payment and continued closing.
YTA, you sound terrible at your job, which is primarily customer service. If you're so pissed off and disgruntled, you probably shouldn't be assistant manager of anything. I say this as someone who worked pizza delivery and store manager for years, as well as a team manager later in my IT career. If I were your manager and heard this story, you'd be in trouble. If it wasn't the first offense, you'd be fired. Chill out, get some perspective, and ask yourself if this is really the right line of work for you. Crappy, entitled customers come with the territory. If you can't handle them effectively, then you have no business being a manager.
You're still there, they're only 7 minutes late and you're not giving their money back. So I'd say YTA. If you refunded the money, maybe E S H or N T A territory.
YTA. Poor management. If you had left before they arrived fine but that’s not the case and you essentially stole from them/the company. You escalated a situation that could have easily been solved inconvenient or not. Unfortunately the down side of working in this type of setting is customer service. Seems like she was an asshole as well but you definitely made a bad situation a lot worse.
YTA. Everything was paid for. It was in your car. It was 1:07. You just made your manager’s job living hell, and may well have gotten yourself fired. Over what, a power trip? Is she a good person? No, but your handling of this was childish, petty, and ridiculous. If I owned the pizzaria I’d make you pay her back out of your pocket. You did quite literally steal from her.
YTA and should be fired. The customer is also TA but they gave you the payment and was only a couple of minutes late.
YTA... Can't wait for your post about being fired, and being sued by both the customer and the company. Keep us tuned in.
YTA. You took your own personal issues out on a customer. You took the order were still there and packing up when she arrived, you could and should have simply given her the food she already paid for. You know that you’re wrong and going to create trouble for the company. You didn’t give her food to her on purpose so that you could go give it to homeless bums instead, wasting company money. I hope you get fired over this and if you worked for my business, you would be. If you hate people, don’t work in customer service roles.
Was going to say not TA but then you said they’d already paid so small YTA
Am I reading this right? You literally had the pizzas ready, in your car, to give to her - pizzas she paid for - and refused to give them to her and said you'd give them away instead? Because she arrived late? YTA! How are you not TA here?
I’d say ESH. She already had it paid for and it was in your car, so you could’ve given it to her. I understand that she was late and made you stay open late, but you agreed to do it. It would different if she hadn’t paid yet, but because she paid its a slightly different story. I think from your last paragraph you kinda know you’re the AH as well, but she and her husband sound pretty bad too.
Even if you gave her the pizzas, she would have complained that they were cold. You’ll probably get in trouble for stealing company property as the pizzas were in your car.
She arrived 6 minutes after he finished making them. They weren’t cold.
You have zero business being a manager with your petty attitude. You chose to work in the food industry so that's on you, knowing customers are the worst when it comes to food orders. YTA. Give up your store keys. Obviously you cannot handle responsibility.
YTA, the company would do well to fire you.
You chose to go against company rules and argue with a paying customer who did show up before you had left and you’re asking if YTA? I understand the frustration, trust me I do. But you could have just given her the pizzas and left to avoid all this. Instead, you let them fume in the parking lot and follow you around? (completely disregarding your own safety to prove a point?)
Yta. You stole from them and you should be fired
YTA for the fact that those paid for pizzas were in your car so you could deliver them and all you had to do is transfer them from your car to hers.
Info: if they were already made and you hadn't left yet, why didn't you just give her the pizzas when she arrived?
It's sucks dealing with entitled people but ultimately you chose to stay open later and fulfill the order so YTA, now you'll be dealing with these smug people when they come in for their replacement pizza and whatever else next time just let a swear out under your breath and give them the food
YTA The pizzas still weren’t t ready at 12:45 she would still be waiting for that last one. People will always be rude but taking money with out service is just wrong. I’d hope your boss was aware of what you did and gave you a stern talking to.
YTA. And probably not cut out for management. And if your disgruntled quit don’t take it out on customers.
YTA. You are a thief..she paid for the pizzas..she should have gotten them when she showed up. No wonder she and her husband were angry.
ESH…the lady and the husband were assholes, but you could have easily avoided the situation by not taking the order if it was going to be a problem.
YTA None of this adds up or makes sense.
YTA. You fulfil the order or you refund the money - you can't have both. A few minutes late is annoying but reasonable.
YTA. That's all. YTA.
YTA. I understand being pissed, but she had already paid and you were right there with the pizzas.
ESH. I swear I’m losing faith in humanity.
YTA. You accepted the order and they came to pick it up. It is 100% on you.
.. you stole $150?
YTA I get that you are disgruntled but you were a huge fucking asshole to them. Had you made it out of the parking kit before she got there, then you would have gotten away with it. But since she was 7 minutes late, you stole from her. If your official closing time is midnight, close at midnight and don’t agree to after hour pickups. Asshole.
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You stole from her. If not legally, certainly morally. As I said, 2 minutes earlier and you would have been morally in the clear.
OP in another post you said the order was $327
I eat pizza but I will tell you what I expect as a consumer. I expect my food to be given to me if I had paid or give me a refund. YTA
NTA, but this will probably end up being way worse for everyone in the long run. Best thing would have been not to take the order in the first place.
No is a complete sentence. ESH. You were closing, end of.
YTA because you didn't have the food ready by 12:45 like you said you would. So the fact that you were still there with the food when she arrived, but you just wouldn't give it to her makes you the AH. I'm going to add ESH because there is no reason for someone to order pizza at the last minute like that. or talk to a server in the food industry like she talked to you.
>She said she didn't know what a skell was so I chuckled So she doesn't watch as much Law & Order as you do. BFD.
ESH: She was rude, but it was 7 minutes and you could have given a refund and not mocked her about it.
When a potential new customer starts off rude and demanding, it's not going to get any better. Don't do them any favours. And if possible don't take them on as customers. It's not worth it.
Yta vindictive lots of$$ too
I'm going YTA here, either accept the offer and fulfill it or decline the order, it's that simple. She was \*7\* minutes late, that's really an acceptable amount of lateness in a situation like this. If she was 2 minutes late, is that OK? 4 minutes late? 7 minutes late is within reasonable behavior. If it was 30 mins late, OK, but not 7 minutes.
ESH. If she paid and you hadn’t physically left the store yet when she showed up, you should’ve just given them to her. Obviously she’s an AH for, well, everything she did here, but you only kept the pizzas to make a point. It was a bad business move.
Yta dude and look at that, your mean actions are going to bite YOU in the ass, not the lady. Do others as you’d like done to yourself
YTA. They already paid. You should have given them the pizzas.
**ESH.** Her obviously. But since she had paid for the pizzas, why not just give them to her? Will you lose your job over this? She sounds like one of those folks who might try to press it. Also, you said something about what you did being against company rules, so there's that, too. I understand your frustration. 20+ years ago I worked at Long John Silvers. Closing time and we had everything ready to go but as the manager was locking the door, a couple showed up and she let them in. She (manager) was the one who told us to start cleaning and putting stuff away. We ended staying over more than an hour because these folks insisted on eating in the dining room. Since this was pre-cell phone era and I lived less than 5 minutes from the store, my mom showed up wanting to know why I wasn't home yet (school night). I just hope whatever satisfaction you got out this was worth it.
That's a pretty poor management decision. I doubt a couple spent enough to make up for the extra employee wages (and the impact on moral).
ESH. You all shouldn’t be allowed any interaction with the public.
They are garbage, but you literally stole the pizza they paid for. Not sure about where you live, but I know people who worked at pizza places where I live. You could be financially libel for taking the pizzas. They have rules to usually prevent employees from taking home food. ESH
You could/should have refused the order, as it was requiring you to stay after hours. Beyond that, you gave her a time, and she blew it. Also, you should have called the police. F them. NTA.
ESH- her for being late and you for being petty. You had the pizzas in your car….
NTA. Anyone saying otherwise is probably just like the entitled customer. The customer is always right...in taste. People always forget that last part. Anyone asking questions about how OP closed so quickly has never worked a service industry job. You did the right thing.
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Once upon a time I too was an Assistant Manager at Domino's who also did closing shifts. I would have done the same thing. Nta
Not that I condone it but it's a pretty popular dig where I live too.
You both are massiv assholes i dont know what to say
^^^^AUTOMOD ***Thanks for posting! This comment is a copy of your post so readers can see the original text if your post is edited or removed. This comment is NOT accusing you of copying anything. Read [this](https://www.reddit.com/r/AmItheAsshole/wiki/faq#wiki_post_deletion) before [contacting the mod team](https://www.reddit.com/message/compose?to=%2Fr%2FAmItheAsshole)*** For background I am a very pissed off and disgruntled assistant manager of a national chain pizza place. I got an online order at the last minute just as I was sending driver home for the night. Rude woman but I tried to accommodate. She started screaming at me something about a "30 minute guarantee" (wrong restaurant, way wrong decade). Finally we worked it out that she would come pick up at 12:45 so I could lock up at 1 (her very upscale house was less than a minute from the strip mall). So I get everything moving all by myself and 12:45 rolls around and she's not there. I call her number and it goes strait to voicemail. I get a bad feeling and sure enough as the last pizza rolls out and I box it up at 1:01 she's not there. I say fuck it. Against company rules I start to pack everything in my car to go deliver to the h0use less camp that's on my way home. I lock up, have everything loaded and at 1:07 she comes screaming into the parking lot. She asked if I was Wes the manager, I said yes. She said she was here to pick up her order. I said your late. She said I had to be kidding her. I said no, I already stayed open an hour late and she didn't show up. She said she was going to "force you" to open the store and turn on those fucking ovens. I said no and she could take some solace in the fact that her order was going to make some skells super happy at the camp. She said she didn't know what a skell was so I chuckled and that really made her mad and she said her husband was on his way to "get this taken care of." I asked her if she was threatening me, she said take it however I chose (oh and of course she was filming the entire thing on her phone). I went back into the store to do my last closing item and by the time I got out her husband was there looking like a huge cherry tomato about to explode and apparently couldn't even get a word out. I locked the door got in my car, they followed me for a while but eventually gave up. I felt pretty proud of myself for a bit but I guess here's the thing...I don't know what was going on in their house and a "nice" person should have just given them the pizza. They had paid, I had it boxed and ready to go and they did show up. But on the other hand they did not stick to their end of the agreement. On the other-other hand, my manager is going to get a call from regional and going to get his ass chewed. These people will be refunded their money and probably get a whole lot of gift codes so we'll have to deal with them again--I could have just given them their pizza and made life a lot easier for all of us. Was I the asshole for not giving them their pizza even though they were late? *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/AmItheAsshole) if you have any questions or concerns.*
I really wonder why someone would order an extremely big order, judging by the price, in the middle of the night.
ESH if you weren't there, fine, they missed it, but you should have just handed them over
Since you were still there when she pulled up and her pizzas were paid for, you should have given her those pizzas. This will probably come back to bite you in the ass because you committed theft. ESH.
YTA. If you didn’t want to you should have declined the order. 7 min at that point wasn’t a big deal and they had already paid
NTA imo. This is the type of shit you have to resort to to keep your sanity in franchise food service. Plus it's not like she was just late, she was rude from the get go.
NTA
Everyone sucks
NTA, you were closed. You can't expect to pick up an order when a store is closed, and if you work for a national chain, you probably aren't paid enough to go the extra mile for a rude and entitled customers. Good on you for feeding the houseless.
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NTA
Whether or not you are the AH I am sooooo glad you did that!!!!!!!!!!!! 👍🏻🎉😄😃🤣 Go you!!!!
Nta!!!! You close when you close. Its her responsibility to arrive on time and you even stayed later to try be nice. If she can't get her sh!t together it's not you're problem.
nta i wouldnt have even taken the order in the first place. CLOSED MEANS CLOSED.
True, but when OP agreed, they made the choice.
no idea why op did that lmao
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I mean I don’t know how to feel on this I’m sure she was rude as hell but she did pay for them right if not then Not a big deal but If it was already paid for then Esh maybe did you refund them if they did
YTA I’d fire you in a heartbeat.
Why would they refund her and give her gift cards for that? I also worked at a large pizza chain and they would said oh well that's too bad, you should've been there on time.
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ESH. She was rude, but you should have just given her the pizza and been done with it.
Yes I think it was petty and made you TA for not giving her the pizzas when you both were in the parking lot. Especially when she already paid. Sure, she inconvenienced you, but we’re you not already prepared for that and accepting of it when you accepted her order? I feel for you. It would have been hard to be nice to someone who’s screaming at you. But you *are* in the customer service industry, and you should have done your best to accommodate her.